Pitney Bowes Strengths, Domain Expertise, and Key Differentiators
Pitney Bowes is a global provider of SaaS-based shipping, mailing, and financial solutions, with a client base of 600,000 that includes over 90% of Fortune 500 companies. Leveraging more than 100 years of industry experience and innovation, the company offers services across e-commerce fulfillment, cross-border shipping, and presort operations. Its SendTech segment reported a 33% year-over-year increase in SaaS revenue in the fourth quarter of 2024, reflecting ongoing momentum in its digital offerings.
Pitney Bowes Recent Developments
In February 2025, the company received US State Risk and Authorization Management Program (StateRAMP) authorization for its SendPro 360 platform, a shipping and receiving solution. In October 2024, Pitney Bowes introduced a program in collaboration with FedEx that provides Pitney Bowes customers access to a FedEx Platform Account. This program allows customers to obtain discounted FedEx rates and additional shipping options through Pitney Bowes’ multicarrier software, including ShipAccel, without requiring a separate FedEx account.
Pitney Bowes Mergers and Acquisitions (M&A) Activities
In January 2025, Pitney Bowes expanded its Presort Services through the acquisition of Royal Alliances’ presort mail business.
In November 2021, Pitney Bowes acquired CrescoData, a Singapore-based Platform-as-a-Service (PaaS) company specializing in the commerce sector. The undisclosed transaction enhances Pitney Bowes' product offerings for mid-high volume E-commerce shippers and accelerates its go-to-market strategy in Retail and Pharmacy verticals for Enterprise Shipping and Locker solutions. The acquisition reflects Pitney Bowes' commitment to advancing its market analytics capabilities in the dynamic e-commerce landscape.
Pitney Bowes Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Pitney Bowes applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Pitney Bowes and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Borderfree, Pitney Bowes Commerce Cloud customers.
Pitney Bowes Overview
3001 Summer St.
Stamford, CT, 6926, United States
1 203-356-5000
Ownership: - NYSE:PBI
Number of Employees: 7200
Functional Markets: eCommerce, ERP Services and Operations, SCM,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction and Real Estate, CPG, Distribution, Education, Government, Healthcare, Insurance, Leisure and Hospitality, Life Sciences, Manufacturing, Media, Oil Gas Chemicals, Professional Services, Retail, Transportation, Utility,
Pitney Bowes Key Enterprise and Cloud Applications
Borderfree, Pitney Bowes Commerce Cloud
Pitney Bowes Revenues, $M:
| Type/Year | 2023 | 2024 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Pitney Bowes Revenue Breakdown By Type, $M:
Pitney Bowes Enterprise Applications Revenues By Functional Markets, $M:
Pitney Bowes Enterprise Applications Revenues By Verticals, $M:
Pitney Bowes Revenues By Region, $M
| Region | % of Total Revenues | 2024 Total Revenues, $M | 2024 Enterprise Applications Revenues, $M | 2024 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Pitney Bowes Direct vs Indirect sales
| Type | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Pitney Bowes Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Pitney Bowes Customers
No. of Pitney Bowes Customers: 600000
No. of Pitney Bowes Enterprise Applications Customers: x
No. of Pitney Bowes Cloud Customers: x
No. of Pitney Bowes Cloud Subscribers: x
​Pitney Bowes serves a diverse global clientele, including over 90% of Fortune 500 companies, as well as small businesses, government agencies, and educational institutions. Its customer base spans various industries such as retail, manufacturing, professional services, and public sector organizations. Notable clients include companies like Coca-Cola, Disney, Uber, and Walmart, as well as institutions like Wake Forest University. The company's solutions are utilized by organizations of varying sizes, from small enterprises to large corporations, to streamline their shipping, mailing, and financial operations
Recent client acquisitions for the company include WiseTech Global, Jackson National Life Insurance Company, The Bancorp, and Wintac Software.
Pitney Bowes Market Opportunities, M&A and Geo Expansions
The company's SaaS solutions continue to be a source of growth for the company, growing double digits in 2024. The value proposition for its Sending Technology Solutions business unit revolves around the strength of its multicarrier offering. The solutions based on the powerful Shipping 360 platform, such as PitneyAnalytics and PitneyTrack Inbound, offer significant growth potential in the logistics sector. The company is also expanding into targeted verticals like pharmacy, ecommerce, and retail, which present significant opportunities
Pitney Bowes Risks and Challenges
Pitney Bowes faces risks from the ongoing wind-down of its Global Ecommerce segment, with one-time costs estimated at $165 million, potentially impacting short-term financial stability. The closure of its Urbandale facility in May 2025, resulting in nearly 170 layoffs, introduces operational and reputational challenges. Declining physical mail volumes and uncertainties around USPS regulatory changes pose threats to the SendTech and Presort segments. Furthermore, the company’s high debt levels, despite deleveraging efforts like paying off $275 million in Oaktree notes in 2024, and potential interest rate hikes could strain its financial position.
Pitney Bowes Ecosystem, Partners, Resellers and SI
The company partners with shipping carriers and technology partners to make shipping more efficient and seamless. In total, the Company integrates with 35+ carriers and 100+ marketplaces & technology partners.
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
https://www.appsruntheworld.com/About Ushttps://www.appsruntheworld.com/taxonomy
https://www.appsruntheworld.com/FAQ
