Quadient Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Quadient Strengths, Domain Expertise, and Key Differentiators

Quadient positions itself as a global leader in facilitating meaningful customer experiences through its focus on Intelligent Communication Automation, Parcel Locker Solutions, and Mail-Related Solutions. The company serves businesses of all sizes, offering integrated SaaS solutions that digitize and automate communication activities, secure locker solutions for efficient last-mile deliveries, and comprehensive mailing and shipping services.

Moreover, with 80% of its customers utilizing SaaS solutions, Quadient has successfully transitioned towards cloud-based offerings, which are increasingly in demand for their scalability, flexibility, and cost-effectiveness. This shift enhances Quadient’s ability to meet the evolving needs of its clients and positions the company well for future growth.

The company’s commitment to research and development is another key strength, as evidenced by its continuous investment in advanced technologies such as AI, machine learning, and cloud computing. These investments enable Quadient to deliver cutting-edge solutions that future-proof its customers’ investments in communication and automation technologies. Overall, Quadient’s strengths lie in its market leadership, innovative product offerings, strong customer base, and strategic focus on cloud-based solutions, all of which contribute to its competitive advantage in the industry.

Quadient Recent Developments

In 2024, Quadient continued to enhance its product portfolio, with notable advancements in its CCM and customer experience management (CXM) platforms. Key product updates include enhancements to Quadient Inspire, such as the Inspire Scaler, which now offers advanced production automation and integration capabilities, including support for container-based deployments and enterprise integration through Apache Kafka. These developments align with Quadient’s commitment to delivering cutting-edge solutions that future-proof customer investments in communication and automation technologies.

Quadient Mergers and Acquisitions (M&A) Activities

Quadient has actively pursued strategic acquisitions to bolster its market presence and product portfolio. In February 2024, the company acquired Frama, a leading provider of mailing and document management solutions with a customer base of over 30,000 small and medium-sized businesses, primarily in Europe. This acquisition has enhanced Quadient’s offerings in the mailing solutions sector and expanded its reach across key European markets.

In 2023, Quadient acquired Daylight Automation, a low-code SaaS platform provider, which has been instrumental in advancing Quadient’s digital solutions. The integration of Daylight’s technology has already yielded results, with the launch of Quadient Inspire iForms, a solution that digitizes manual forms and integrates them into digital ecosystems. These acquisitions have contributed to Quadient’s growth trajectory, as evidenced by H1 2024 consolidated sales reaching €534 million, a 3.2% increase on a reported basis, driven by the contributions of Daylight and Frama, alongside strong North American performance.

Historically, Quadient was formed from the merger of GMC Software, Human Inference, and Satori Software in 2017, marking its evolution into a unified entity focused on intelligent communication automation. Through these strategic M&A activities, Quadient continues to expand its market reach and enhance its ability to deliver comprehensive solutions for business communication and automation needs.

Quadient Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Quadient applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Quadient and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Quadient Inspire, Quadient AP automation, Quadient AR automation customers.

Quadient Key Enterprise and Cloud Applications

Quadient Inspire, Quadient AP automation, Quadient AR automation

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Quadient Direct vs Indirect sales

Quadient Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Quadient Customers

No. of Quadient Customers: 350000

No. of Quadient Enterprise Applications Customers: x

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Quadient supports over 440,000 clients worldwide, primarily in the financial services, insurance, and service provider industries, helping them achieve customer experience excellence through mobile, digital, social media, and print technologies. Notable customers include Aegon, Aetna, Allstate, ING, FedEx, MetLife, Societe Generale, Pacific Life, KPMG, WWF, Shutterfly, Humana, and many others.

Quadient Market Opportunities, M&A and Geo Expansions

Quadient is well-positioned to capitalize on several growth opportunities. The strategic acquisition of Frama in February 2024 has expanded Quadient’s market reach, particularly in Europe, by integrating Frama’s customer base of 30,000 small and medium-sized businesses into its ecosystem. This acquisition enhances Quadient’s offerings in cloud-based intelligent automation software and parcel locker solutions, allowing it to address the evolving needs of its customers more comprehensively.

Quadient’s focus on digital transformation and cloud-based solutions presents significant opportunities. With 80% of its customers already utilizing SaaS solutions, Quadient is at the forefront of the shift towards digital automation, which is increasingly critical for businesses looking to streamline operations and improve customer experiences.

Quadient’s commitment to innovation, as demonstrated by its investments in AI, machine learning, and cloud technologies, positions it well to meet the changing demands of its customers and to capture new market segments. Overall, Quadient’s opportunities lie in leveraging its recent acquisitions, expanding its SaaS offerings, and continuing to innovate in the areas of communication automation and logistics solutions to drive long-term profitable growth.

Quadient Risks and Challenges

While Quadient has demonstrated strong growth and strategic positioning, it faces several risks that could impact its future performance. One significant risk is the challenge of integrating recent acquisitions, such as Frama and Daylight Automation, into its existing operations. Successful integration requires aligning different corporate cultures, IT systems, and business processes, which can be time-consuming and may lead to short-term disruptions.

Another risk is the dependence on a few key markets and customers. A significant portion of Quadient’s revenue comes from North America, and any economic downturn or regulatory changes in this region could adversely affect the company. Similarly, reliance on a concentrated customer base means that the loss of a major client could have a material impact on revenues.

Technological obsolescence is also a concern. The rapid pace of technological change in the software and automation industry necessitates continuous investment in research and development to keep products competitive. Failure to innovate or keep up with emerging technologies could erode Quadient’s market position.

Quadient operates in a highly competitive landscape, with numerous players offering similar solutions in customer communication management, document automation, and logistics. Intensified competition could pressure margins and market share if Quadient is unable to differentiate its offerings effectively. Lastly, macroeconomic factors, such as fluctuations in currency exchange rates, given Quadient’s international operations, and global economic conditions, could influence demand for its products and services.

Mitigating these risks requires Quadient to maintain a robust integration strategy, diversify its customer base and geographic presence, continue investing in innovation, and adapt to competitive pressures through strategic partnerships and product development.

Quadient Ecosystem, Partners, Resellers and SI

Quadient has revamped its Customer Communication Partner Program into the "Experience Partner Program" to accelerate the development of its partner ecosystem and focus on committed partners. This program aims to enhance collaboration with technology and service providers to deliver innovative solutions that meet the evolving needs of customers.

Recent technology partnerships with SaaS companies such as BlueRush and Daylight showcase Quadient’s commitment to expanding its ecosystem. Although Daylight Automation was acquired by Quadient in 2023, its technology continues to be integrated into Quadient’s offerings, enhancing the company’s digital solutions. Quadient has also established partnerships with leading organizations like Infosys, introduced as a Platinum Business Partner in July 2020. Through this partnership, Infosys leverages Quadient’s solutions to provide businesses with advanced omnichannel Customer Communication Management (CCM) platforms, aligning with their customer experience strategies.

Quadient’s ecosystem includes alliances with major players such as Accenture, ACS Technologies, Canon, IBM, RICOH, Xerox, and many others, who play integral roles in delivering value to Quadient’s customers. These partnerships enable Quadient to offer a wide range of integrated solutions, from customer communications and business process automation to mailing and shipping services. By fostering a robust partner network, Quadient ensures that its customers have access to a comprehensive suite of solutions that drive efficiency, improve customer experiences, and support digital transformation initiatives.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

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