Qualifacts Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Qualifacts Strengths, Domain Expertise, and Key Differentiators

Qualifacts provides a comprehensive suite of Electronic Medical Record (EMR), Scheduling, Billing, and Reporting systems designed specifically for behavioral health service providers across the nation. Utilizing a Software as a Service (SaaS) delivery model, Qualifacts ensures efficient implementations, cost-effective ownership, and an intuitive user experience. The company’s extensive portfolio—including the CareLogic, Credible, and InSync platforms—serves the full spectrum of the behavioral health, rehabilitative, and human services sectors, supporting both non-profit Certified Community Behavioral Health Clinics (CCBHCs) and for-profit providers, from large enterprises to small businesses.

Qualifacts Recent Developments

In September 2024, Qualifacts appointed Carrie Lazorchak as its new Chief Revenue Officer. Ms. Lazorchak brings a wealth of experience from strategic leadership roles at prominent technology companies, including Definitive Healthcare and SimilarWeb. Prior to joining Qualifacts, she served as Chief Revenue Officer at Definitive Healthcare, where she successfully led commercial and customer success teams, driving healthcare commercial insights that contributed to enhanced patient care.

Qualifacts Mergers and Acquisitions (M&A) Activities

In 2022, Qualifacts acquired OnCall Health, broadening its suite of solutions to include virtual care. This acquisition integrates OnCall Health's telehealth, patient portal, and client engagement technologies, specifically designed for behavioral health organizations.

In August 2020, Qualifacts and Credible merged to combine their decades of expertise, forming a unified organization dedicated to helping agency partners enhance clinical outcomes, optimize operations, and promote healthier communities. The company continues to support both EHR platforms, CareLogic and Credible, providing ongoing enhancements and full support. Qualifacts + Credible is committed to advancing interoperability standards in line with state and federal regulations, including recommendations from the Department of Health and Human Services (HHS). Through an omnichannel approach, the company offers customers flexibility, ensuring the achievement of interoperability goals with a seamless user experience across systems, users, and clients, both now and in the future.

Qualifacts Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Qualifacts applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Qualifacts and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Qualifacts Credible, Qualifacts CareLogic, Qualifacts InSync customers.

Qualifacts Key Enterprise and Cloud Applications

Qualifacts Credible, Qualifacts CareLogic, Qualifacts InSync

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Qualifacts Direct vs Indirect sales

Qualifacts Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Qualifacts Customers

No. of Qualifacts Customers: 3000

No. of Qualifacts Enterprise Applications Customers: 3000

No. of Qualifacts Cloud Customers: 3000

No. of Qualifacts Cloud Subscribers: x

Qualifacts boasts a robust customer base, encompassing over 3,000 clients comprising 75,000 providers catering to over 6 million patients. Notable clients include Perception Programs, UMass Memorial, Community Healthlink, Inc., Adapt Health Care, Renewal House, Haymarket Center, and others in the behavioral health sector.

In November 2024, Qualifacts welcomed three new partnerships with Illinois-based organizations—Global Executive Council Services, The Boulevard of Chicago, and TriCity Family Services—joining its expanding community of InSync EHR users. Each organization has chosen Qualifacts’ InSync EHR to optimize clinical, operational, and administrative workflows, enabling them to address current needs while strategically positioning themselves for future growth in an evolving healthcare landscape.

Qualifacts Market Opportunities, M&A and Geo Expansions

In April 2024, Qualifacts introduced Qualifacts iQ, an innovative artificial intelligence solution designed specifically for behavioral healthcare. This AI-driven tool integrates seamlessly with Qualifacts' EHR platforms—CareLogic, Credible, and InSync—to enhance clinical documentation, improve compliance, and allow clinicians to focus more on patient care. The initial application of Qualifacts iQ focuses on automating clinical documentation, with plans to expand its functionality to include features such as suggestive intelligence, smart scheduling, predictive modeling, and enhanced quality assurance.

At the close of 2024, Qualifacts inaugurated a new, state-of-the-art office in Tampa, FL, consolidating its two smaller locations into a larger, more modern facility. This relocation unites the company’s Tampa-based teams under one roof, promoting enhanced collaboration and a dynamic work environment. The new office will serve as a central hub for Qualifacts’ sales, product, and InSync EHR implementation teams, fostering innovation and supporting continued growth.

Qualifacts Risks and Challenges

A key factor in Qualifacts' long-term viability is its ability to maintain a strong position within the behavioral health sector. An important consideration moving forward is whether the company plans to leverage its success in this area to expand into other sectors.

Qualifacts Ecosystem, Partners, Resellers and SI

Qualifacts primarily employs a direct sales model to offer its Electronic Health Record (EHR) solutions to behavioral health and human services organizations. The company serves over 3,000 agencies across all 50 states, ranging from large enterprises to small private practices.

While Qualifacts does not appear to have a formal indirect sales channel, it has established strategic partnerships to enhance its service offerings. For instance, in November 2024, Qualifacts partnered with OPEN MINDS, a leading market intelligence and management solutions organization for behavioral healthcare. This collaboration aims to align strategy, technology insights, and market intelligence to support behavioral healthcare businesses and executives.

Additionally, Qualifacts has formed partnerships with organizations like Healing House to optimize administrative and clinical workflows, demonstrating a commitment to enhancing service delivery through strategic collaborations.

These partnerships enable Qualifacts to expand its reach and provide comprehensive solutions to its clients.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: