Qualifacts Strengths, Domain Expertise, and Key Differentiators
Qualifacts offers comprehensive Electronic Medical Record, Scheduling, Billing, and Reporting systems tailored for behavioral health service providers nationwide. Employing a Software as a Service (SaaS) delivery model, Qualifacts ensures swift implementations, cost-effective ownership, and a user-friendly experience. Qualifacts’ comprehensive portfolio, including the CareLogic, Credible, and InSync platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers.
Qualifacts Recent Developments
In May 2019, Qualifacts introduced CareLogic Mobile, an offline-compatible module integrated with the CareLogic electronic health record. This innovative solution strategically addresses prevalent challenges faced by behavioral healthcare providers in delivering community-based care.
In response to the rising demand for behavioral healthcare, providers are expanding their support to on-site locations such as schools, prisons, foster homes, and hospitals. CareLogic Mobile strategically tackles the challenges encountered by behavioral healthcare workers in delivering care outside their facilities, particularly in areas lacking cellphone coverage or Wi-Fi access.
Care providers can enhance efficiency by leveraging CareLogic Mobile, enabling real-time access to vital client information and offline care documentation, eliminating the need for after-hours updates. The proprietary SureSync technology ensures accurate and secure synchronization with the CareLogic system once an internet connection is established. Three distinguishing features of CareLogic Mobile include its streamlined workflow, a strategic partnership with Kony Quantum, and the incorporation of unique GPS technology.
In April 2018, Qualifacts concluded a strategic integration project, facilitating behavioral health and human services organizations in harnessing the unique capabilities of the myStrength application within the CareLogic EHR platform, thereby enhancing the range of available care modalities.
Qualifacts Mergers and Acquisitions (M&A) Activities
Qualifacts acquired OnCall Health in 2022. The acquisition expands Qualifacts' suite of solutions to include virtual care through OnCall Health's telehealth, patient portal, and client engagement technology designed for behavioral health organizations.
In August 2020, Qualifacts and Credible successfully merged, leveraging decades of individual expertise to form a unified entity dedicated to assisting agency partners in improving clinical outcomes, optimizing operations, and fostering healthier communities. The company actively supports both EHR platforms, CareLogic and Credible, offering enhancements and full support. Qualifacts + Credible is committed to advancing interoperability standards mandated by state and federal regulations, aligning with Health and Human Services (HHS) recommendations. Through an omnichannel approach, the company ensures flexibility for customers, facilitating the achievement of interoperability goals with a consistent user experience across systems, users, and clients, both presently and in the future.
Qualifacts Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Qualifacts applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Qualifacts and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified CareLogic EHR, Credible, InSync, OnCall customers.
Qualifacts Overview
315 Deaderick Street Suite 2300
Nashville, TN, 37238, United States
1 615-386-6755
https://www.qualifacts.com/
Ownership: - x
Number of Employees: 400
Functional Markets: ERP Services and Operations,
Key Verticals: Healthcare,
Qualifacts Key Enterprise and Cloud Applications
CareLogic EHR, Credible, InSync, OnCall
Qualifacts Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Qualifacts Revenue Breakdown By Type, $M:
Qualifacts Enterprise Applications Revenues By Functional Markets, $M:
Qualifacts Enterprise Applications Revenues By Verticals, $M:
Qualifacts Revenues By Region, $M
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 Enterprise Applications Revenues, $M | 2023 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Qualifacts Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Qualifacts Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Qualifacts Customers
No. of Qualifacts Customers: 2500
No. of Qualifacts Enterprise Applications Customers: 2500
No. of Qualifacts Cloud Customers: 2500
No. of Qualifacts Cloud Subscribers: x
Qualifacts boasts a robust customer base, encompassing over 2,500 clients comprising 75,000 providers catering to over 6 million patients. Notable clients include Perception Programs, UMass Memorial, Community Healthlink, Inc., Adapt Health Care, Renewal House, Haymarket Center, and others in the behavioral health sector.
Qualifacts Market Opportunities, M&A and Geo Expansions
Qualifacts + Credible, a prominent player in the electronic health record (EHR) market for behavioral health and human services, has undergone a rebranding to Qualifacts. This strategic move consolidates three independent platforms—CareLogic, Credible, and InSync—under the unified Qualifacts brand. This rebrand positions Qualifacts to efficiently cater to organizations of all sizes within the behavioral health, human services, and rehabilitative services markets, enhancing its market reach and versatility.
In September 2019, Warburg Pincus, a private equity firm specializing in growth investing, acquired Qualifacts from its former investor, Great Hill Partners. This investment empowers Qualifacts to expedite product development, amplify sales and marketing initiatives, and strategically identify partnerships and acquisition opportunities for further growth.
Qualifacts Systems has introduced the CareLogic Integration Hub, streamlining data exchange and interoperability between behavioral healthcare providers and their healthcare counterparts. The CareLogic Integration Hub enhances care quality for Qualifacts behavioral health customers by seamlessly connecting their comprehensive electronic health record (EHR) platform, CareLogic Enterprise, with other healthcare technologies. This enables efficient data exchange across the healthcare provider ecosystem, eliminating the current barriers of cost and administrative burden associated with coordinated care.
Qualifacts Risks and Challenges
The critical factor for Qualifacts' long-term viability lies in its capacity to safeguard its position in the behavioral health sector. An important consideration is whether Qualifacts intends to leverage its success in this segment for expansion into others.
Qualifacts Ecosystem, Partners, Resellers and SI
Qualifacts conducts all its sales within the USA through a dedicated direct sales force in the Healthcare vertical.
In September 2021, Qualifacts established a strategic partnership with Pathway Healthcare, offering a patient-centric EHR system and a comprehensive suite of services through the CareLogic platform. This collaboration supports Pathway in delivering expert mental health and addiction treatment across multi-state offices, ensuring holistic care with kindness and respect.
In July 2019, OPEN MINDS and Qualifacts Systems collaborated to introduce the Value-Based Care Community for Behavioral Health-an authoritative online resource tailored for executives in mental health, human service, and substance use organizations. This community serves as a comprehensive guide on value-based reimbursement for organizations transitioning to a value-based care service model and reimbursements for consumers with complex needs.
In May 2018, Lifeline Connections, a substance use and mental health treatment organization in the Pacific Northwest, strategically partnered with Qualifacts to elevate client care standards. The adoption of CareLogic as their EHR platform enables seamless collaboration among providers and facilitates data-driven decision-making with readily accessible client data.
Qualifacts Cloud Infrastructure Insights
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Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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