Resolver, a Kroll Business Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Resolver, a Kroll Business Strengths, Domain Expertise, and Key Differentiators

Resolver’s platform empowers organizations to mitigate risks and enhance security through actionable insights and cost optimization. Its integrated workflow streamlines process modeling, automates notifications and escalations, and employs dynamic link analysis to facilitate thorough investigations. The Security Risk Management capabilities enable security teams to correlate incident data with risks, supporting data-driven decision-making. The Security Audit application is particularly effective, allowing organizations to identify vulnerabilities, model audit processes, and conduct routine inspections based on specific requirements, areas, or assets. The introduction of Playbook Automation in 2025 has further strengthened Resolver’s offerings, providing automated response processes that ensure consistency and efficiency during critical incidents. Customers benefit from customizable configurations, automated task assignments, and built-in dashboards for trend detection, which enhance proactive security measures. Resolver’s ability to streamline issue management from identification to remediation enables organizations to identify trends centrally or across operations, fostering continuous improvement. Resolver’s recognition in G2’s 2025 Best Software Awards, in categories such as Best Governance, Risk & Compliance Software Products and Best Software Companies in Canada, underscores its strong market reputation and customer satisfaction. These strengths position Resolver as a trusted partner for organizations seeking to navigate complex risk landscapes.

Resolver, a Kroll Business Recent Developments

Resolver has demonstrated a commitment to innovation, with its latest advancement being the launch of Playbook Automation in February 2025 as part of the 24.3.1 platform update. This feature integrates standard operating procedures (SOPs) into incident management workflows, automating task assignments and ensuring consistent, step-by-step responses during critical incidents. By embedding best practices into workflows, Playbook Automation reduces errors and accelerates response times, with customers reporting an 80-90% reduction in repetitive tasks. For example, during a security breach, the system can automatically assign tasks based on severity or location, providing clear instructions to ensure rapid containment. The AI-powered incident reporting suite, introduced in April 2021, remains a cornerstone of Resolver’s offerings. This suite leverages narrative-style reporting to extract key details such as actors, dates, and locations, cross-referencing them against a comprehensive database to enhance accuracy and identify incident patterns. The platform’s Integration Platform as a Service (IPaaS), with pre-configured connectors for tools like ServiceNow, Everbridge, Slack, and Salesforce, continues to facilitate seamless integration, improving operational efficiency. Resolver’s broader platform, encompassing applications for Enterprise Risk Management, Operational Risk Management, IT Risk and Compliance Management, Vendor Risk Management, Compliance, Incident Management, Security Risk Management, and Internal Audit, is highly scalable and customizable. Its user-friendly interface supports global deployments, catering to mobile professionals and organizations with diverse technological environments. Additionally, Resolver’s focus on corporate security has led to tailored applications that address the evolving needs of security teams in a complex threat landscape.

Resolver, a Kroll Business Mergers and Acquisitions (M&A) Activities

Resolver’s acquisition by Kroll in March 2022 marked a significant milestone, enhancing its capabilities through Kroll’s expertise in risk and governance. This strategic move has positioned Resolver as a leading provider of end-to-end risk management solutions, enabling clients to identify, anticipate, and manage risks with greater precision. The integration of Resolver’s cloud-based software with Kroll’s global insights has created a robust platform that serves a diverse clientele. In October 2017, Resolver acquired RiskVision Inc., expanding its footprint in IT Risk and Compliance Management. RiskVision’s capabilities in Threat and Vulnerability Management, IT Risk, Vendor Risk, and Incident Management complemented Resolver’s portfolio, reinforcing its strategic framework of Plan, Prepare, Respond, and Recover. Earlier, in 2015, Klass Capital acquired Resolver, followed by a merger with PPM 2000 Inc. in 2016, which broadened its incident management offerings and market presence. As of 2025, no new M&A activities have been reported, suggesting that Resolver is focusing on leveraging its existing assets and enhancing its platform rather than pursuing further acquisitions. This approach allows the company to refine its offerings and strengthen its market position.

Resolver, a Kroll Business Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Resolver, a Kroll Business applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Resolver, a Kroll Business and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Resolver GRC Software, Resolver Incident Management customers.

Resolver, a Kroll Business Key Enterprise and Cloud Applications

Resolver GRC Software, Resolver Incident Management

Resolver, a Kroll Business Revenues, $M:

Resolver, a Kroll Business Revenue Breakdown By Type, $M:

Resolver, a Kroll Business Enterprise Applications Revenues By Functional Markets, $M:

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Resolver, a Kroll Business Direct vs Indirect sales

Resolver, a Kroll Business Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Resolver, a Kroll Business Customers

No. of Resolver, a Kroll Business Customers: 1000

No. of Resolver, a Kroll Business Enterprise Applications Customers: 1000

No. of Resolver, a Kroll Business Cloud Customers: x

No. of Resolver, a Kroll Business Cloud Subscribers: 1 million

Resolver’s customer base has seen significant growth, with over 260 new clients added in 2024, bringing the total to more than 1,000 global organizations. The platform’s cloud-based, user-friendly interface promotes widespread adoption, facilitating efficient data sharing and collaboration across internal teams. Approximately 81,000 security and risk managers use Resolver’s tools daily, reflecting strong trust in its solutions for security, risk, and compliance needs. The platform serves a diverse range of industries, including healthcare, academia, critical infrastructure, utilities, manufacturing, hospitality, technology, and retail. Prominent clients such as Farmers Mutual Hail, Highmark, CML HealthCare, SaskTel, OPTrust, and British Columbia Transmission Corporation highlight Resolver’s effectiveness across sectors. The company’s no-code setup ensures seamless onboarding, enabling new customers to start their risk management journey with confidence.

Resolver, a Kroll Business Market Opportunities, M&A and Geo Expansions

The growing complexity of risks in today’s business environment presents significant opportunities for Resolver. Enterprise risk management software is increasingly critical for organizations seeking to monitor and mitigate threats effectively. Resolver’s platform, with its comprehensive risk mapping and assessment capabilities, is well-positioned to capitalize on this demand, potentially expanding its client base further. The company’s focus on innovation, exemplified by the 2025 Playbook Automation launch, demonstrates its ability to address evolving client needs. Strategic partnerships and investments continue to enhance Resolver’s capabilities, supporting its penetration into new markets. The addition of over 260 new customers in 2024 indicates strong market traction, suggesting opportunities to target additional industries and regions. Exploring OEM and channel sales initiatives could further broaden Resolver’s reach, while vertical differentiation tailoring solutions for specific sectors like healthcare or finance could drive higher adoption rates.

Resolver, a Kroll Business Risks and Challenges

Despite its strong market presence, Resolver faces potential risks in pursuing growth strategies. Expanding its installed base through OEM and channel sales initiatives could broaden its reach but risks diluting its brand if partnerships are not carefully managed. Similarly, prioritizing vertical differentiation to tailor solutions for specific industries may require significant investment in research and development, potentially straining resources. Ensuring that customization aligns with client needs without compromising the platform’s core functionality will be critical. Additionally, the competitive landscape in risk management software is intensifying, with other providers offering similar AI-driven and cloud-based solutions. Resolver must continue to innovate and differentiate its offerings to maintain its market leadership. Failure to address these risks could impact customer retention and growth prospects.

Resolver, a Kroll Business Ecosystem, Partners, Resellers and SI

Resolver’s ecosystem of partnerships and global presence is a key driver of its success. The strategic partnership with LifeRaft, established in March 2023, has enhanced its threat protection capabilities, providing clients with advanced tools to manage security risks. Resolver’s network of partners, including industry leaders like Deloitte, PwC, and LexisNexis, enables it to deliver integrated solutions that address complex enterprise needs. The company’s global footprint, with offices in Sunnyvale and Charleston (USA), Toronto and Edmonton (Canada), London (UK), Hyderabad (India), and Waimakariri (New Zealand), supports its ability to serve clients worldwide while addressing local market requirements. Resolver’s integration with Ascent streamlines regulatory change management for financial institutions, ensuring compliance and enabling risk-based prioritization of activities. This robust ecosystem enhances Resolver’s value proposition and market reach.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

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