Revinate Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Revinate Strengths, Domain Expertise, and Key Differentiators

Revinate’s core strengths lie in its specialized CRM platform tailored for the hospitality industry, offering robust tools for guest data management, marketing automation, and reputation management. Its AI-powered analytics provide actionable insights, enabling hotels to enhance guest experiences and drive loyalty. The platform’s seamless integration with property management systems and other hospitality tech solutions ensures operational efficiency. Revinate’s focus on user-friendly interfaces and scalable solutions appeals to a wide range of properties, from boutique hotels to global chains, cementing its reputation as a trusted partner in hospitality technology.

Revinate recently launched Revinate Surveys for hotels to easily solicit, collect, and analyze feedback from guests. Revinate’s mobile application allows hoteliers to actively manage their hotels’ online reputation at any time, from anywhere. Revinate’s new integration with Sina Weibo, the fast-growing social network in China, allows customers to target the growing Chinese market.

Revinate is a software platform that makes it easy to take control of online reputation by using online reviews and social media to learn from and connect with travelers. Revinate applications monitor major social networks including Twitter, Facebook, and TripAdvisor, and provide instant alerts whenever client property or brand is mentioned.

Revinate Recent Developments

Revinate has made significant strides in enhancing its hospitality-focused CRM and marketing solutions. The company continues to innovate its platform, introducing advanced AI-driven features to optimize guest engagement and streamline hotel operations. Recent updates include improved data analytics capabilities, enabling hotels to leverage guest data for personalized marketing campaigns and operational efficiency. Additionally, Revinate has expanded its global presence, forging strategic partnerships with leading hospitality brands to integrate its solutions into diverse markets. These developments underscore Revinate’s commitment to delivering cutting-edge technology that drives revenue and guest satisfaction in the competitive hospitality sector.

In 2024, Revinate continued to enhance its position in the hospitality technology sector by introducing advanced features aimed at optimizing guest engagement and operational efficiency. Notably, the company launched the Advanced Profile Synthesis tool, leveraging AI and machine learning to cleanse and merge guest data, thereby providing hoteliers with a unified and accurate view of their clientele. This innovation addresses common data quality issues, enabling more personalized marketing and improved guest recognition. Additionally, Revinate hosted webinars focusing on upcoming travel trends and strategies for maximizing direct revenue, reflecting its commitment to providing actionable insights to the hospitality industry. ​

Revinate Mergers and Acquisitions (M&A) Activities

Revinate has strategically expanded its capabilities through two significant acquisitions in 2021, enhancing its position in the hospitality technology sector.​ In July 2021, Revinate acquired NAVIS, a company renowned for its direct booking solutions, including the Reservation Sales and RezForce tools. This acquisition allowed Revinate to integrate robust voice channel technologies, leading to a 20% increase in voice channel revenue and achieving a 99% booking accuracy rate for its clients. The merger aimed to create a comprehensive end-to-end guest platform, enabling hoteliers to maximize the lifetime value of each guest through personalized and targeted campaigns throughout the guest journey. <​br>
Subsequently, in November 2021, Revinate acquired Go Moment, the developer of Ivy, an AI-powered digital concierge. Ivy automates nearly 60% of guest requests with real-time responses, streamlining staffing and service delivery. Integrating Ivy into Revinate's platform enhanced its omni-channel capabilities, allowing for more personalized guest communications and creating additional commerce opportunities between guests and hotels. This combination enabled the platform to maximize the lifetime value of each guest through targeted campaigns and seamless guest experiences.

These acquisitions have solidified Revinate's commitment to providing data-driven solutions that cultivate deeper relationships with guests, empowering hoteliers to drive direct revenue and deliver exceptional guest experiences.​

Revinate Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Revinate applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Revinate and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Revinate CRM customers.

Revinate Key Enterprise and Cloud Applications

Revinate CRM

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Revinate Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Revinate Customers

No. of Revinate Customers: 12500

No. of Revinate Enterprise Applications Customers: 12500

No. of Revinate Cloud Customers: 12500

No. of Revinate Cloud Subscribers: 950000000

Revinate's customer base has reached 12,500 in the past year. The company's clientele includes prestigious names such as Hyatt, InterContinental Hotels & Resorts, and Rosewood Hotels & Resorts. Revinate's global reach is evident with 37 properties under the Steigenberger Hotels and Resorts brand opting for Revinate's Reputation and Survey solutions.

Revinate serves a diverse clientele across the globe, including prominent hotel brands and independent properties. Clients such as One King West Hotel & Residence, Zoku, and Staybridge Suites have reported significant improvements in guest engagement and direct revenue after implementing Revinate's solutions. These success stories underscore the platform's effectiveness in various market segments and its adaptability to different operational needs. ​

Revinate is sold on a monthly subscription basis to hospitality companies of all sizes. Clients range from single, independent properties to entire brands, asset managers, and ownership groups - and from economy hotels to the most exclusive luxury properties in the world. Revinate is optimized for the specific requirements of hospitality executives at the property level, while also providing portfolio management functionality at the corporate level.

Revinate Market Opportunities, M&A and Geo Expansions

With an interface available in multiple languages and global offices in Europe and Asia, Revinate is poised for further expansion. The company's focus on Cloud, IoT, AI, and ML technologies positions it to tap into market opportunities at both horizontal and vertical levels. The integration with Cenium and the acquisition of NAVIS open avenues for enhancing guest experiences and revenue generation.

The increasing demand for personalized guest experiences presents a significant opportunity for Revinate to expand its market share. By continuing to innovate and enhance its AI-driven tools, the company can further assist hoteliers in delivering tailored services that meet evolving consumer expectations. Additionally, as the hospitality industry recovers and adapts to new travel trends, Revinate is well-positioned to support hotels in capitalizing on emerging opportunities for direct bookings and customer retention. ​

The evolving hospitality landscape presents significant opportunities for Revinate to capitalize on emerging trends. The growing demand for personalized guest experiences and data-driven decision-making aligns with Revinate’s AI and analytics capabilities, positioning it to capture additional market share. Expansion into underserved regions, such as Asia-Pacific and Latin America, offers growth potential as hotels in these markets adopt advanced CRM solutions. Additionally, integrating emerging technologies like generative AI for predictive analytics or voice-based guest interactions could further differentiate Revinate’s offerings, driving adoption among tech-forward hospitality brands.

Revinate Risks and Challenges

Revinate acknowledges potential threats from social media companies that might pivot to compete directly, risking the partnership model. However, the company's strength in aggregating and analyzing guest feedback, along with automated translation capabilities, mitigates risks associated with diverse languages and user-generated content.

Revinate Ecosystem, Partners, Resellers and SI

Revinate serves a diverse portfolio of hospitality clients, including independent hotels, luxury resorts, and major hotel chains worldwide. Its customer base spans North America, Europe, and Asia-Pacific, with notable clients leveraging its platform to enhance guest engagement and streamline marketing efforts. The company’s solutions cater to properties of varying sizes, enabling boutique hotels and large brands alike to personalize guest experiences and boost direct bookings. Revinate’s ability to address the unique needs of its global clientele reinforces its strong market presence in the hospitality sector.

Revinate operates within a dynamic hospitality tech ecosystem, integrating with key players in property management, revenue management, and online distribution systems. Its platform connects seamlessly with tools like PMS providers, booking engines, and review platforms, creating a cohesive environment for hotels to manage guest interactions. Partnerships with industry leaders enhance Revinate’s interoperability, enabling clients to leverage a holistic tech stack. By fostering collaboration within this ecosystem, Revinate strengthens its value proposition, delivering comprehensive solutions that address the complex needs of modern hospitality businesses.

Revinate's ecosystem is enriched by integrations with numerous Property Management Systems globally, automating guest data extraction. Strategic partnerships with companies like Hoist Group Ireland, HSMAI Ontario, and Hotelchamp further enhance Revinate's market presence. The collaborations aim at lowering costs, improving data quality, and ensuring intelligent personalization across the online guest experience.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: