RingCentral Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

RingCentral Strengths, Domain Expertise, and Key Differentiators

RingCentral's key differentiators lie in its comprehensive cloud communications platform, integrating voice, video, messaging, and contact center solutions. The company's AI capabilities, such as AI-powered routing and real-time analytics, enhance customer engagement and operational efficiency. RingCentral's seamless integration with tools like Zapier further streamlines workflows for businesses.

RingCentral Recent Developments

In February 2025, A notable leadership change occurred with the promotion of Kira Makagon to President and Chief Operating Officer. Makagon, previously Chief Innovation Officer, now oversees product and technology, direct and channel sales, customer success, marketing, and operations.

On the product side, RingCentral introduced several AI-powered capabilities that underscore its focus on operational efficiency and user experience in enterprise communications. The AI Receptionist (AIR) is a generative AI-based phone agent developed to manage and enhance customer interactions through automation.

RingCentral brought RingCX into general availability—its native contact center offering built on the RingSense AI platform. With AI-first features such as real-time agent guidance and automated supervisory tools, RingCX integrates seamlessly with the RingCentral MVP suite. The solution has already been adopted by over 50 customers during controlled availability, including a Fortune 500 enterprise, indicating early traction in AI-enabled customer engagement environments.

RingCentral Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying RingCentral applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of RingCentral and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified RingCentral MVP, Glip, RingCentral cloud Contact Center, RingCentral Events customers.

RingCentral Key Enterprise and Cloud Applications

RingCentral MVP, Glip, RingCentral cloud Contact Center, RingCentral Events

RingCentral Revenues, $M:

RingCentral Revenue Breakdown By Type, $M:

RingCentral Enterprise Applications Revenues By Functional Markets, $M:

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RingCentral Direct vs Indirect sales

RingCentral Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified RingCentral Customers

No. of RingCentral Customers: 400000

No. of RingCentral Enterprise Applications Customers: 400000

No. of RingCentral Cloud Customers: 400000

No. of RingCentral Cloud Subscribers: x

RingCentral currently supports over 400,000 organizations worldwide, ranging from small businesses to enterprises within the Fortune 1000. This broad customer base reflects the platform’s role in enabling voice, messaging, meetings, customer support, and event coordination across various industries. The company has also seen measurable traction in its AI-driven offerings, with more than 1,000 customers adopting RingCX and the AI Receptionist. Adoption patterns suggest a growing preference for AI-enabled communication and contact center capabilities. Notable deployments include organizations such as First Bank, Ryder, and FE fundinfo, demonstrating the platform’s applicability across sectors including financial services, logistics, and data solutions.

RingCentral Market Opportunities, M&A and Geo Expansions

The global shift towards remote and hybrid work models presents significant opportunities for RingCentral to expand its cloud communication services. Emerging markets and industries undergoing digital transformation are potential areas for growth, especially as businesses seek integrated, AI-enhanced communication solutions.

RingCentral Risks and Challenges

RingCentral's reliance on third-party services for delivering key functionalities, such as video and contact center solutions, poses potential risks, including service disruptions and regulatory challenges.

RingCentral Ecosystem, Partners, Resellers and SI

RingCentral’s ecosystem includes a mix of direct sales, strategic alliances with global service providers, and an extensive network of value-added resellers. These channels collectively support flexible deployment models and broaden the company’s reach across diverse markets and customer segments.

With more than 200 available application integrations, RingCentral enables organizations to optimize workflows and minimize context switching across tools. Its partnerships with providers such as Vodafone, BT, and AT&T further strengthen its cloud communications offerings by combining messaging, video, and voice capabilities into unified, AI-enabled solutions that meet enterprise-grade communication needs.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: