SER Group Strengths, Domain Expertise, and Key Differentiators
SER is a prominent figure in the enterprise content management (ECM) and content services market, known for its innovation and leadership. The company's Doxis Intelligent Content Automation platform, powered by AI, along with its solution suites for critical business processes, automate content comprehension within enterprise ecosystems. Market analysts have recognized SER's solutions for their effectiveness, benefiting over five million users by simplifying daily tasks. With a history spanning over 35 years, SER operates from 22 locations worldwide with a dedicated team
SER Group Recent Developments
In February 2022, SER introduced Doxis Intelligent Content Automation, an AI-driven platform designed to automate content comprehension. This innovative solution enhances visibility, boosts revenue potential, and mitigates risks. Available via both on-premises deployment and cloud-based subscription licensing, the platform includes enhanced service bundles featuring managed services, advanced monitoring, and personalized technical support on demand.
In July 2021, SER Group established SER Software Solutions Middle East Ltd. in Dubai to bolster its presence in the Middle East. Led by Stefan Zeitzen and Nabil Ben Abdallah, the subsidiary operates from the Dubai International Financial Centre. Positioned strategically, the office serves customers across the MENA region amid a concerted drive towards digitalization. Government initiatives, such as the "Dubai Paperless Strategy," underscore the region's commitment to digital transformation, with sectors like healthcare and logistics also poised for significant digitization. These efforts highlight digitalization's pivotal role in fostering sustainability and economic development.
SER Group Mergers and Acquisitions (M&A) Activities
In January 2021, the SER Group acquired Interact Digital, a Swiss input and content management provider. Richard Cop, Interact's CEO, will continue in his role and become Co-CEO alongside Jair Godschalk, formerly Vice President Sales for the DACH region at SER Group. Reinhard Ammann will also remain as CFO and a member of Interact's Board of Directors. Stefan Zeitzen, CSO of the SER Group, joins the board to contribute to the company's strategic direction.
SER Group Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying SER Group applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of SER Group and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Doxis Intelligent Content Automation,Doxis iRoom customers.
SER Group Overview
Joseph-Schumpeter-Allee 19
Bonn, x, 53227, Germany
49 228 90896-0
https://www.sergroup.com/
Ownership: - Carlyle Group Inc
Number of Employees: 600
Functional Markets: Content Management,
Key Verticals: Banking and Financial Services, Communications, Construction, Real Estate, Consumer Packaged Goods, Distribution, Higher Education, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Professional Services, Retail, Transportation, Utilities,
SER Group Key Enterprise and Cloud Applications
Doxis Intelligent Content Automation,Doxis iRoom
SER Group Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
SER Group Revenue Breakdown By Type, $M:
SER Group Enterprise Applications Revenues By Functional Markets, $M:
SER Group Enterprise Applications Revenues By Verticals, $M:
SER Group Revenues By Region, $M
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 Enterprise Applications Revenues, $M | 2023 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
SER Group Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
SER Group Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified SER Group Customers
No. of SER Group Customers: 2000
No. of SER Group Enterprise Applications Customers: 2000
No. of SER Group Cloud Customers: x
No. of SER Group Cloud Subscribers: 5000000
SER boasts over 2,000 corporate clients worldwide, with half of the DAX 30 companies among them. The company provides a broad spectrum of services to its customers, ranging from expert consulting and personalized customer support to software implementation and maintenance.
Its clientele includes: 3 Banken Grouppe, Wurth, Allianz Global Investors, Allreal, Andritz, August Storck KG, Bauhaus, Baur Versand, Bernard Krone Holding, Daiichi Sankyo, Delvag, DHL Express, Edeka Nord, Eissmann Group Automotive, Energie AG, Eni Austria, GEFA Bank GmbH, Grohe AG, Hansa-Flex AG, Hero AG, LBS, Metabowerke GmbH, New Yorker, Raffinerie Heide GmbH, Randstad Germany, SEW Eurodrive, SGL Group, Stadt Bochum, Strabag, TGW Logistics, Veka, and many others.
SER Group Market Opportunities, M&A and Geo Expansions
In October 2022, SER Group welcomed Martin Hennings as its new Chief Customer Officer (CCO) and a member of the Executive Leadership Team. With a wealth of experience in Customer Experience leadership and a track record of success in developing robust customer programs for software vendors, Hennings joins SER to spearhead all post-sales customer-facing activities. This includes overseeing Professional Services and Customer Operations.
In 2019, the SER Group witnessed a substantial rise in its cloud revenue compared to the previous year, a trend that persisted into Q1 of 2020. More customers are placing their trust in SER's content services solution, Doxis4, and transitioning to cloud-based services due to its quality and security assurances. With the establishment of SER Cloud Services, Unipessoal Lda in Porto, Portugal, the company is further augmenting its capabilities and knowledge in providing global cloud solutions.
SER Group Risks and Challenges
Data loss or corruption stemming from malfunctions, software errors, or hardware failures can compromise vital documents, thereby disrupting business operations. Moreover, fluctuations in the economy, shifts in market demand, or changes in industry trends may affect the demand for document management services.
SER Group Ecosystem, Partners, Resellers and SI
In September 2023, SER and MAGNOOS, a software value-added reseller (VAR) and implementation expert in the Middle East, strengthened their partnership following a productive year of collaboration. As part of the Midis Group, MAGNOOS brings extensive experience and proficiency in data management, analytics, service management, and automation software solutions. Operating in the Middle East and Africa, MAGNOOS empowers large private and public organizations to adopt cutting-edge technologies and spearhead digital transformation endeavors.
In October 2021, SER Group expanded its presence in the Middle East by welcoming GCG Enterprise Solutions as a new partner. With a focus on improving workflow efficiencies and digitalization, SER Group integrates GCG Enterprise Solutions into its network of global technology leaders. Specializing in customized digital solutions, GCG Enterprise Solutions aims to accelerate customer growth strategies through professional and effective integration of digital technologies. By incorporating SER Group's document management, automated workflows, electronic archiving, invoice processing, and collaboration solutions, businesses can expect targeted solutions for their challenges.
SER Group Cloud Infrastructure Insights
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- SER Group Public Cloud and Infrastructure (IaaS)
- SER Group Platform (PaaS)
- SER Group Application Delivery
- SER Group Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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