Serviceaide Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Serviceaide Strengths, Domain Expertise, and Key Differentiators

Serviceaide is a global provider of AI-driven IT and business service management solutions, with a vision to transform service management across IT, enterprise operations, and customer support. By harnessing the power of artificial intelligence, machine learning, and natural language processing, Serviceaide aims to boost productivity, empower self-service, and deliver exceptional customer experiences.

Serviceaide Recent Developments

In June 2023, Serviceaide introduced Luma Virtual Agent 3.0, a major upgrade that seamlessly embeds a digital Tier One agent within the ChangeGear platform. This release features a new graphical interface that highlights the power of Generative AI and Hyperautomation, simplifying setup and overcoming the limitations of traditional virtual agents.

In January 2023, Serviceaide rolled out its winter product update, the Kruger release, delivering significant enhancements in technology integration and features across its ITSM and ESM platforms—ChangeGear, Point Of Business, and Intelligent Service Management. The update also introduced the new Luma mobile app, designed to improve service, support, and digital engagement through faster issue resolution and an enhanced self-service experience. This release helps organizations enhance help desk efficiency, boost end-user productivity, and address common service and support challenges, including labor shortages, employee retention, and training demands.

In May 2022, Serviceaide launched Asset Discovery Expert (ADE), a powerful and lightweight agentless solution that delivers instant visibility and full control over technology assets across networks. ADE helps IT teams reduce costs and manage risks associated with security, compliance, and change management.

Serviceaide Mergers and Acquisitions (M&A) Activities

In August 2021, Serviceaide acquired SunView Software, a leading provider of IT Service Management (ITSM) solutions. Trusted by Fortune 1000 companies around the globe, SunView helps organizations build intelligent, agile IT service environments that boost employee engagement, increase productivity, and improve customer satisfaction. The merger expands Serviceaide’s product and service portfolio, enabling organizations to further streamline and automate their service and support operations.

Serviceaide Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Serviceaide applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Serviceaide and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified ChangeGear, Luma Virtual Agent, Luma Knowledge customers.

Serviceaide Key Enterprise and Cloud Applications

ChangeGear, Luma Virtual Agent, Luma Knowledge

Serviceaide Revenues, $M:

Serviceaide Revenue Breakdown By Type, $M:

Serviceaide Enterprise Applications Revenues By Functional Markets, $M:

Serviceaide Enterprise Applications Revenues By Verticals, $M:

Serviceaide Revenues By Region, $M

Serviceaide Direct vs Indirect sales

Serviceaide Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Serviceaide Customers

No. of Serviceaide Customers: 2000

No. of Serviceaide Enterprise Applications Customers: x

No. of Serviceaide Cloud Customers: x

No. of Serviceaide Cloud Subscribers: 6000000

Serviceaide’s success is reflected in its extensive customer base of over 2,000 organizations across more than 40 countries, ranging from small enterprises to large-scale operations. Its clients represent a wide array of industries, including education, energy and utilities, financial services, government, and healthcare.

Serviceaide Market Opportunities, M&A and Geo Expansions

The growing adoption of cloud computing, IoT, and AI opens up considerable growth potential for Serviceaide. By leveraging these technologies, the company can deliver advanced service management solutions that meet the changing demands of businesses. Furthermore, expanding into emerging markets and industries like healthcare and finance could further boost growth and increase market presence.

Following the appointments of Tim Short as Chief Revenue Officer and Randall Tidwell as Chief Financial Officer in 2023, Serviceaide experienced accelerated growth across both established and emerging markets.

Serviceaide Risks and Challenges

Expanding into new geographical regions presents risks and challenges for the company, including unfamiliar market dynamics, regulatory hurdles, and cultural differences that could affect operations and overall success.

Serviceaide Ecosystem, Partners, Resellers and SI

In May 2022, Serviceaide opened a new office in Munich, Germany, to support the growing demand for its ChangeGear ITSM platform and AI-driven Luma Virtual Agent solution in the region. The company is also deepening partnerships with top IT service management and software solutions providers in Germany.

The launch of Asset Discovery Expert, Service Automation 2.0, and the Luma Virtual Agent Mobile App in 2022 helped the company expand its presence in Europe and Latin America. 4o mini

Around half of Serviceaide’s revenue comes from a diverse mix of sources, including contributions from resellers, service partners, business process outsourcing (BPO), and IT outsourcing (ITO) partnerships.

Serviceaide partners with a distinguished lineup of technology leaders, including Alibaba Cloud, Amazon Web Services, FNT, Google Cloud, Jira Software, Microsoft, Netop, NetUtils, Slack, SAP, Chi, and Tripwire. Its broader ecosystem also includes a strong network of Resellers and Managed Service Providers (MSPs), such as ABS Tecnologia, Almaden, DC Holdings, Entiis, IT Business Solutions, Kalendae, NPO Sistemas, Sigma Software Distribution, and Tecnocomp, among others.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: