ServicePower Strengths, Domain Expertise, and Key Differentiators
ServicePower's provides field service organizations with innovative, effective mobile workforce management solutions to help them lower costs while providing the best customer service possible and influencing the changing technological landscape.
On-boarding and credentialing are part of a unified end-to-end solution called ServiceISP, offering third-party contractor management with process visibility. In addition to onboarding and credentialing, ServiceISP offers claims and dispatch solutions, allowing for criteria-based scheduling, monitoring and compliance, real-time status updates, web-based filing, claims adjudication and payments.
ServicePower's Vision AI enhanced quality control with AI computer vision, improving field service operations installation and maintenance, reducing truck rolls and enhancing worker productivity.
ServicePower Recent Developments
ServicePower’s integration of Artificial Intelligence (AI) into its field service management platform represents a pivotal advancement in intelligent service delivery. By embedding AI-driven capabilities, the company enhances operational efficiency, predictive maintenance, and resource optimization. This empowers clients with real-time data insights, automated decision-making, and proactive service execution. ServicePower’s AI-enabled platform positions the company as a forward-thinking leader in the FSM space, driving measurable value and elevating customer experience across industries.
ServicePower Mergers and Acquisitions (M&A) Activities
Acquired Inveniam May 2025
ServicePower Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying ServicePower applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of ServicePower and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified ServiceOperations, customers.
ServicePower Overview
8180 Greensboro Drive, Suite 600
McLean, VA, 22102, United States
1 703-287 8900
https://www.servicepower.com/
Ownership: - x
Number of Employees: 180
Functional Markets: ERP Services and Operations,
Key Verticals: Aerospace and Defense, Automotive, Communication, Construction and Real Estate, CPG, Distribution, Healthcare, Insurance, Leisure and Hospitality, Manufacturing, Professional Services, Retail, Utility,
ServicePower Key Enterprise and Cloud Applications
ServiceOperations,
ServicePower Revenues, $M:
| Type/Year | 2023 | 2024 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
ServicePower Revenue Breakdown By Type, $M:
ServicePower Enterprise Applications Revenues By Functional Markets, $M:
ServicePower Enterprise Applications Revenues By Verticals, $M:
ServicePower Revenues By Region, $M
| Region | % of Total Revenues | 2024 Total Revenues, $M | 2024 Enterprise Applications Revenues, $M | 2024 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
ServicePower Direct vs Indirect sales
| Type | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
ServicePower Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified ServicePower Customers
No. of ServicePower Customers: 150
No. of ServicePower Enterprise Applications Customers: x
No. of ServicePower Cloud Customers: x
No. of ServicePower Cloud Subscribers: 100000
ServicePower serves a diverse clientele across various industries, including appliance manufacturing, insurance, and urban mobility. Notable customers include GE Appliances, LG, Electrolux, Hisense, and AIG. The company operates across North America and Europe, with recent expansions into the Benelux region, starting with Belgium and Luxembourg. This geographic diversification highlights ServicePower's ability to cater to a global customer base.
During 2018 ServicePower added early 20 new customers including leading global appliance, electronics, home warranty, and third-party administrator organizations and national field service providers. Among ServicePower customers are Bradford White Corporation, Community Surgical Supply, Repair Alliance, Domestic Appliance Guard, GE Appliances, ADT, Johnson Controls, John Lewis Partnership, Electrolux, Mitsubishi, LG, BSH and AIG Warranty.
ServicePower Market Opportunities, M&A and Geo Expansions
ServicePower welcomed Tom Buiocchi to its Board of Directors. Buiocchi's addition aligns with ServicePower's strategic drive to accelerate growth. With over 35 years of expertise in successful technology-driven growth initiatives gleaned from top-tier technology firms, Buiocchi's appointment presents a valuable opportunity for ServicePower. His seasoned experience could potentially steer the company toward innovative strategies, fostering enhanced growth prospects and competitive positioning within the industry.
ServicePower Risks and Challenges
ServicePower faces several challenges. Internally, the company must continue to innovate and adapt its platform to meet the evolving needs of its diverse clientele. Externally, the competitive FSM market requires constant vigilance and differentiation. Additionally, the integration of advanced technologies necessitates ongoing investment in cybersecurity and data privacy to maintain customer trust and compliance with global regulations.
ServicePower Ecosystem, Partners, Resellers and SI
ServicePower has cultivated an ecosystem of technology and service partners, enhancing its platform's capabilities. Collaborations with companies like Domo for real-time data insights, Twilio for multi-channel messaging, and Ayla Networks for IoT device connectivity enable ServicePower to offer comprehensive solutions that address the multifaceted needs of modern enterprises. These partnerships not only extend the platform's functionality but also facilitate seamless integrations, driving value for customers across various industries.
ServicePower has a partnership with companies such as Cognito iQ, Home Smart Limited, Sightcall, BC Consulting, Fixt Inc, Ayla Networks, NextHelm, and others.
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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