Smart Communications Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Smart Communications Strengths, Domain Expertise, and Key Differentiators

Smart Communications is a provider of cloud-native customer communications management platforms. Its innovative solutions enable enterprises to deliver more intelligent, personalized, and scalable customer interactions throughout the entire lifecycle. By enhancing digital engagement, streamlining processes, and improving operational efficiency, Smart Communications empowers organizations to thrive in today’s customer-centric, digital-first environment.

Smart Communications offers a range of products tailored to enhance customer communications and interactions:

SmartCOMM is designed to create and deliver personalized, interactive communications across various channels, simplifying processes and improving internal efficiency.

SmartIQ is a low-code solution that makes it easy for business users to transform manual, paper-based forms into secure, mobile-friendly data collection processes that today's customers love

SmartDX provides critical capabilities to help enterprises simplify trade and relationship documentation for all stakeholders – across asset classes and product types.

SmartHUB is a cloud-native digital archiving solution designed to help businesses manage high-volume communications at scale, provide easy access to critical archived data, and ensure compliance with evolving industry regulations, regardless of sector or region.

SmartPATH provides comprehensive orchestration and integrated digital delivery functionality to enterprise organizations for business-critical conversations.

Smart Communications Recent Developments

In Q1 2025, Smart Communications launched a new product call SmartPATH that empowers business users to independently integrate SMS and email systems bypassing slow IT processes and allows to shift thousands of transactions from call centers to self-service channels, saving costs, reducing organizational effort, and enhancing efficiency. In Q2 2025, Smart Communications acquired the Finnish company, Joisto. Rebranded as the product, SmartHUB, it is a a clould-native digital archiving solution designed to help businesses manage high-volume communications at scale, provide easy access to critical archived data, and ensure compliance with evolving industry regulations.

Smart Communications Mergers and Acquisitions (M&A) Activities

In April 2025, Smart Communications acquired Joisto, a leading digital archiving provider, and intergrated and launched SmartHUB in June 2025. As a result, customers now have the ability to seamlessly store, manage and retrieve digital records and documents, while meeting the stringent requirements for data retention that govern regulated industries worldwide.

Smart Communications Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Smart Communications applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Smart Communications and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified SmartCOMM, SmartIQ, SmartDX customers.

Smart Communications Key Enterprise and Cloud Applications

SmartCOMM, SmartIQ, SmartDX

Smart Communications Revenues, $M:

Smart Communications Revenue Breakdown By Type, $M:

Smart Communications Enterprise Applications Revenues By Functional Markets, $M:

Smart Communications Enterprise Applications Revenues By Verticals, $M:

Smart Communications Revenues By Region, $M

Smart Communications Direct vs Indirect sales

Smart Communications Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Smart Communications Customers

No. of Smart Communications Customers: 650

No. of Smart Communications Enterprise Applications Customers: 650

No. of Smart Communications Cloud Customers: 650

No. of Smart Communications Cloud Subscribers: x

More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience.

Smart Communications Market Opportunities, M&A and Geo Expansions

Smart Communications and Guidewire surpassed the 120 mutual customer milestone. This achievement not only underscores the partnership between Smart Communications and Guidewire that is driven by a commitment to the P&C insurance industry, but also highlights their mutual dedication to cloud innovation and customer success.

Together, Smart Communications and Guidewire help insurers streamline business operations by combining the modern enterprise CCM software of SmartCOMMTM and digital forms of SmartIQTM with the best-in-class insurance operations suite of Guidewire Cloud. Aligned on a cloud-first strategy, the combined solution drives an improved policyholder experience and optimized policyholder-agent engagement, while enabling insurers to manage complexity and compliance with the scalability to integrate across the enterprise. Professional services teams work seamlessly to ensure a smooth implementation for every joint customer, earning an industry-best reputation as a team that delivers business value and ROI.

Smart Communications Risks and Challenges

Operating across various industries such as financial services, insurance, and healthcare exposes Smart Communications to diverse regulatory requirements. Non-compliance could result in penalties and damage to reputation.

Smart Communications Ecosystem, Partners, Resellers and SI

Smart Communications has built a global partner ecosystem by collaborating with technology and consulting firms to support digital transformation and improve customer experience. Its integration with Salesforce enables dynamic document generation and personalized communications across industries. The partnership with Guidewire focuses on delivering integrated solutions for business transformation in the insurance sector. Collaboration with Pegasystems combines document generation with customer engagement tools to streamline processes, while the integration with CGI Credit Studio enhances digital credit management. These alliances reflect the company's focus on enabling intelligent, personalized, and scalable customer interactions.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: