Smartsheet Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Smartsheet Strengths, Domain Expertise, and Key Differentiators

Smartsheet is a leading enterprise work management platform that empowers organizations to accelerate execution and drive innovation by seamlessly aligning people, processes, and technology. Smartsheet distinguishes itself among work execution platforms through its comprehensive and versatile product portfolio. Its integrated suite of tools supports the full spectrum of work management—from planning and execution to reporting—enabling seamless collaboration and operational efficiency. By aligning teams and optimizing workflows, Smartsheet plays a critical role in helping organizations drive better business outcomes and adapt with agility in today’s fast-paced, dynamic environments.

Leveraging Smartsheet’s enterprise-grade, AI-powered platform, customers streamline a wide range of mission-critical initiatives, ranging from executing global marketing campaigns and deploying diagnostic equipment across thousands of healthcare facilities to managing large-scale event operations and supporting complex aerospace projects.

Smartsheet Recent Developments

At its annual ENGAGE conference in October 2024, Smartsheet introduced a range of new features and design enhancements, including a strategic integration with Amazon Q Business. One notable addition is “Collections,” a capability that consolidates Smartsheet content alongside assets from third-party platforms into a centralized, shareable workspace, enabling greater collaboration and streamlined access across the organization.

Smartsheet Mergers and Acquisitions (M&A) Activities

In January 2025, Smartsheet announced the successful completion of its acquisition by investment funds managed by Blackstone and Vista Equity Partners, in a transaction valued at approximately $8.4 billion. The transaction, initially announced on September 24, 2024, received approval from Smartsheet stockholders on December 9, 2024. Following the closing, Smartsheet shareholders were entitled to receive $56.50 in cash for each share of common stock held immediately prior to the transaction’s completion.

Smartsheet Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Smartsheet applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Smartsheet and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Smartsheet Platform customers.

Smartsheet Key Enterprise and Cloud Applications

Smartsheet Platform

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Smartsheet Direct vs Indirect sales

Smartsheet Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Smartsheet Customers

No. of Smartsheet Customers: 100000

No. of Smartsheet Enterprise Applications Customers: 100000

No. of Smartsheet Cloud Customers: 100000

No. of Smartsheet Cloud Subscribers: 13.5 million

Smartsheet supports thousands of organizations globally, including approximately 85% of the 2024 Fortune 500, by enabling them to drive operational excellence, accelerate innovation, and achieve measurable outcomes. The company serves a diverse range of customers globally, encompassing major enterprises, public sector organizations, nonprofits, and educational institutions.

Among its customers are Trafag, Therigy, Alpha Architect, World Vision, Lawrence Berkley National Laboratory, Shaw, Box, QAD, Colliers International, Populous, CRP, Medidata, Motion Federal Credit Union, BBN Radio, Cisco, Precise Biometrics, Magnolia Bakery, eMyth, Pacific West Land, Behr, Loyola University, Habitat for Humaniity, Citrix, 8x8, Fox Sports Australia, Miller&Long, Sabra and many others

Smartsheet Market Opportunities, M&A and Geo Expansions

The company sees substantial growth potential in expanding its international customer base and deepening relationships with existing global clients. To support this, it is investing in both direct and indirect international sales efforts, establishing dedicated sales territories outside the United States, and forming strategic partnerships with key resellers. To strengthen its global presence, the company has expanded its go-to-market teams in the U.K., Australia, Germany, and Japan, with a focus on increasing market share in the EMEA and APJ regions. Additionally, the launch of Smartsheet Regions enables the company to host data within the European Union, supporting customer requirements related to compliance, privacy, and governance.

To support adoption and maximize customer value, Smartsheet provides robust embedded functionality that complements widely used productivity tools from providers such as Microsoft, Google, Slack, Box, DocuSign, and Dropbox. The platform facilitates seamless data exchange through its Data Shuttle product, enabling users to upload or offload data between Smartsheet and other systems. Additionally, Smartsheet offers advanced, out-of-the-box integrations with enterprise platforms such as Salesforce, Adobe, Atlassian, and Microsoft. These integrations are available for an additional fee, supplementing Smartsheet’s core user-based pricing model.

Smartsheet Risks and Challenges

Smartsheet faces a range of internal and external risks, alongside notable go-to-market challenges. A key strategic imperative is the expansion of its customer base beyond the U.S. market to support sustained growth. This is particularly critical in the evolving work execution software landscape, where legacy tools, such as spreadsheets, email, and manual workflows, remain prevalent and are often integrated into broader productivity suites offered by tech giants like Microsoft and Google.

In addition, Smartsheet operates in a highly competitive environment. It competes directly with established players such as Asana, Atlassian, Planview, and Workfront, as well as emerging vendors offering lighter, more specialized productivity tools. This competitive pressure necessitates ongoing innovation and differentiation to maintain market relevance and drive international adoption.

Smartsheet Ecosystem, Partners, Resellers and SI

Smartsheet has established a global partner ecosystem comprising over 100 partners across 30 countries, supporting its accelerated regional expansion, particularly in the EMEA and APJ markets. This network includes a diverse range of strategic partners such as Invoka Consulting, Cronos Consulting, The Smart PM, Aptude, InfoSpark, SoftwareX, Smart4B, CanSolveIt, TaskIT, Minerva, STICS, SelectHub, QBS Software, NJ3Q, Cornerstone Alliance, and Sentify, among others. These partnerships play a critical role in extending Smartsheet’s market reach and delivering localized expertise and support to customers worldwide.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: