SoundThinking (formerly ShotSpotter) Strengths, Domain Expertise, and Key Differentiators
SoundThinking demonstrates several strengths that complement its commitment to enhancing public safety through technology. Its domain expertise is evident in its flagship product, ShotSpotter Flex, which stands as a pioneering gunshot detection and forensic analysis system trusted by over 100 cities. This highlights SoundThinking's key differentiator, as their technology is not only cutting-edge but also widely recognized and implemented in real-world scenarios.
The company showcases a strong portfolio with products like ShotSpotter Missions, demonstrating its dedication to comprehensive solutions. The incorporation of AI-driven analysis in Missions reflects SoundThinking's advanced capabilities, utilizing machine learning features to strategically plan patrol missions and tactics, thereby maximizing crime deterrence.
SoundThinking (formerly ShotSpotter) Recent Developments
In February 2025, SoundThinking, Inc. (Nasdaq: SSTI) announced that the New York City Police Department (NYPD) has renewed its ShotSpotter gunshot detection service through a multi-year contract valued at $21.8 million.
In use since 2015, ShotSpotter helps detect gunfire incidents that go unreported to 911, thereby improving response times and evidence collection. SoundThinking maintains a requirement for 90% accuracy, and in 2024, the service achieved an average accuracy rate of 94%. “This extension reflects our strong partnership with the NYPD and our commitment to enhancing public safety,” stated Ralph Clark, President and CEO of SoundThinking.
SoundThinking (formerly ShotSpotter) Mergers and Acquisitions (M&A) Activities
In August 2023, SoundThinking acquired SafePointe, LLC, a pioneering player in intelligent weapons detection technology. This acquisition, marks SoundThinking's entry into the underpenetrated $20 billion global weapons detection market. SafePointe, with a decade of experience rooted in U.S. military defense programs, brings an AI-based solution designed for high-traffic environments, offering secure and frictionless access in a low-profile form factor. The move aligns with SoundThinking's commitment to enhancing its SafetySmart platform, providing a proven weapons detection solution to identify potential threats.
ShotSpotter acquired Leeds, LLC, doing business as CrimeCenter Software. The acquisition will expand ShotSpotter’s suite of law enforcement solutions with the CrimeCenter line of investigative case management software, which ShotSpotter estimates will increase the company’s U.S. law enforcement total addressable market by over 45 percent.
CrimeCenter Software is a leading provider of cloud-based investigative case management software for law enforcement agencies. The case management platform helps agencies modernize every phase of an investigation and accelerate casework with easy-to-use software tools. The New York Police Department (NYPD) has been using a version of CrimeCenter for the last five years and the system currently serves over 4,000 users. NYPD is also a ShotSpotter customer. CrimeCenter Software has more than 30 employees and is based in Newark, New Jersey. With the closing of the acquisition, ShotSpotter paid $17 million in cash and stock and may pay an additional $5 million earn-out over the next two years.
SoundThinking (formerly ShotSpotter) Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying SoundThinking (formerly ShotSpotter) applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of SoundThinking (formerly ShotSpotter) and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified ShotSpotter Respond, ShotSpotter Investigate and ShotSpotter GCM, ShotSpotter Connect, ShotSpotter SecureCampus and ShotSpotter SiteSecure customers.
SoundThinking (formerly ShotSpotter) Overview
39300 Civic Center Dr. Suite 300
Fremont, CA, 94538, United States
1 510-794-3100
Ownership: - SSTI (NASDAQ)
Number of Employees: 314
Functional Markets: ERP Services and Operations,
Key Verticals: Banking and Financial Services, Education, Government, Healthcare, Leisure and Hospitality,
SoundThinking (formerly ShotSpotter) Key Enterprise and Cloud Applications
ShotSpotter Respond, ShotSpotter Investigate and ShotSpotter GCM, ShotSpotter Connect, ShotSpotter SecureCampus and ShotSpotter SiteSecure
SoundThinking (formerly ShotSpotter) Revenues, $M:
| Type/Year | 2023 | 2024 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
SoundThinking (formerly ShotSpotter) Revenue Breakdown By Type, $M:
SoundThinking (formerly ShotSpotter) Enterprise Applications Revenues By Functional Markets, $M:
SoundThinking (formerly ShotSpotter) Enterprise Applications Revenues By Verticals, $M:
SoundThinking (formerly ShotSpotter) Revenues By Region, $M
| Region | % of Total Revenues | 2024 Total Revenues, $M | 2024 Enterprise Applications Revenues, $M | 2024 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
SoundThinking (formerly ShotSpotter) Direct vs Indirect sales
| Type | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
SoundThinking (formerly ShotSpotter) Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified SoundThinking (formerly ShotSpotter) Customers
No. of SoundThinking (formerly ShotSpotter) Customers: 250
No. of SoundThinking (formerly ShotSpotter) Enterprise Applications Customers: 250
No. of SoundThinking (formerly ShotSpotter) Cloud Customers: 250
No. of SoundThinking (formerly ShotSpotter) Cloud Subscribers: x
SoundThinking, Inc. (formerly ShotSpotter) provides AI-driven public safety technology for law enforcement and security professionals. As of 2025, it serves over 250 customers and has worked with more than 2,000 agencies.
Its flagship product, ShotSpotter, is a gunshot detection system used in various municipalities. In early 2024, the company secured seven new contracts and expansions in cities including Hammond, IN; Paterson, Camden County, Newark, and Bergen County, NJ; Lancaster, CA; and New Bern, NC.
Additionally, the strategic deal inked with Puerto Rico Public Housing Authority, a substantial 3-year agreement valued at $4.27 million, further exemplifies the trust and confidence that customers place in SoundThinking's offerings.
SoundThinking (formerly ShotSpotter) Market Opportunities, M&A and Geo Expansions
In October 2024, SoundThinking, Inc. expanded its ShotSpotter gunshot detection system in Montevideo, Uruguay. The Ministry of Interior signed a three-year contract to double coverage by 12 square kilometres. Since launching in December 2023, ShotSpotter has been part of Uruguay’s gun violence response.
CEO Ralph Clark highlighted the company’s commitment to safety and the launch of a Spanish-language ShotSpotter InSight app. The contract expansion also reflects SoundThinking’s growing momentum internationally.
SoundThinking (formerly ShotSpotter) Risks and Challenges
As SoundThinking, a prominent public safety technology company, undergoes significant transformations, including a recent rebranding, the launch of the SafetySmart platform, and the acquisition of SafePointe, the company faces a set of inherent risks and challenges in both internal and external domains, as well as in its go-to-market strategies. The integration of SafePointe, an intelligent weapons detection system, into SoundThinking's portfolio adds a layer of complexity to the overall business strategy.
SoundThinking (formerly ShotSpotter) Ecosystem, Partners, Resellers and SI
On July, 2024, SoundThinking and Rekor Systems announced a strategic partnership that combines SoundThinking's acoustic gunshot detection and investigative tools with Rekor's vehicle recognition and license plate reader (LPR) technology. The PlateRanger system will be available for demonstration and will become part of the SafetySmart platform in September 2024. As a member of the Rekor Partner Network, this collaboration aims to enhance public safety and roadway intelligence by integrating the technologies and expertise of both companies.
ShotSpotter and Verizon embarked on a partnership journey to bring the ShotSpotter solution to cities through Verizon’s Light Sensory Network. ShotSpotter has worked with approximately 20 integration partners and 50 cities to integrate gunshot alert data with city systems such as license plate readers, RMS, CAD, predictive policing software, crime dashboards, access controls, geospatial software, and even drones.
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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