Symphony RetailAI Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Symphony RetailAI Strengths, Domain Expertise, and Key Differentiators

Formed in 2018 through the merger of Symphony GOLD and Symphony EYC, Symphony RetailAI offers AI-driven decision platforms for the retail and consumer packaged goods sectors. Its CINDE Connected Retail Platform combines predictive and generative AI, computer vision, and electronic shelf label integration to provide insights across merchandising, operations, and supply chain functions. The platform includes autonomous AI agents designed to automate processes such as promotions and replenishment. The company supports large-scale operations, including SKU management and warehouse orders. Symphony RetailAI emphasizes explainable AI and cloud-based scalability to help retailers improve forecasting, space planning, and customer engagement.

Symphony RetailAI Recent Developments

SymphonyAI has continued to expand its presence in the retail and CPG sectors by deploying AI-powered solutions to tens of thousands of additional retail locations and partnering with major clients. Its CINDE Connected Retail Platform leverages predictive and generative AI to enhance decision-making in merchandising and supply chain management. Strategic collaborations, including with Microsoft, have furthered the rollout of generative AI tools such as category management copilots. In financial services, the company introduced the Sensa Investigation Hub, designed to improve investigation and case management using advanced AI technologies. In the industrial sector, SymphonyAI launched a web-based Enterprise Management solution that integrates with its MOM 360 platform to enhance operational efficiency in manufacturing.

Symphony RetailAI Mergers and Acquisitions (M&A) Activities

SymphonyAI expanded its enterprise AI capabilities by acquiring 1010data, a technology platform known for its expertise in decision science, data management, and analytics. This move combines SymphonyAI’s AI-driven solutions with 1010data’s established offerings and market presence. Additionally, Symphony RetailAI acquired ReTech Labs, a SaaS provider specializing in real-time image capture and recognition. ReTech’s technology enables retailers and consumer goods companies to monitor shelf availability, reduce out-of-stock issues, and ensure proper execution of merchandising strategies.

Symphony RetailAI Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Symphony RetailAI applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Symphony RetailAI and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Symphony Retail Cloud, CINDE Connected Retail Platform customers.

Symphony RetailAI Key Enterprise and Cloud Applications

Symphony Retail Cloud, CINDE Connected Retail Platform

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Symphony RetailAI Direct vs Indirect sales

Symphony RetailAI Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Symphony RetailAI Customers

No. of Symphony RetailAI Customers: 2000

No. of Symphony RetailAI Enterprise Applications Customers: 2000

No. of Symphony RetailAI Cloud Customers: x

No. of Symphony RetailAI Cloud Subscribers: x

Symphony RetailAI provides AI-driven solutions to a global customer base that includes major grocery and CPG brands such as PepsiCo, Coca-Cola Europacific Partners, Mars, Save A Lot, and The Save Mart Companies. The company supports large-scale retail operations by managing billions of SKUs, producing millions of planograms annually, and handling over 1 million daily warehouse orders. Customers in regions including Europe, North America, and Asia use Symphony RetailAI’s tools for space planning, assortment optimization, and store operations. Examples include ROSSMANN Group, Southern Co-op UK, and Rimi Baltic, who use the platform to support expansion and improve operational efficiency.

Symphony RetailAI Market Opportunities, M&A and Geo Expansions

Symphony RetailAI is positioned to grow alongside the increasing adoption of AI and digital transformation in the retail and CPG sectors. Its solutions, such as generative AI-powered copilots and autonomous agents, are designed to support areas like pricing, supply chain management, and personalized marketing. The company sees potential in expanding into emerging markets and serving regional retailers or niche CPG segments. Partnerships with firms like Zebra Technologies and Microsoft Azure support its cloud-based infrastructure and warehouse productivity capabilities. As omnichannel retailing and demand for tailored customer experiences rise, Symphony RetailAI’s technology aims to support retailers in optimizing operations and enhancing shopper engagement.

Symphony RetailAI Risks and Challenges

Symphony RetailAI operates in a competitive retail technology environment, where it faces pressure from other AI and SaaS providers such as Blue Yonder and Manhattan Associates. Sustaining innovation requires ongoing investment in research and development, which could be challenging during periods of economic uncertainty. Implementing AI solutions within legacy retail systems may create integration difficulties and affect deployment timelines. Shifts in consumer spending and broader economic conditions could influence retailers’ technology investment priorities. Additionally, increasing regulatory focus on data privacy and AI ethics introduces compliance considerations that require continuous monitoring and adaptation.

Symphony RetailAI Ecosystem, Partners, Resellers and SI

Symphony RetailAI operates within an ecosystem of strategic partnerships and integrations designed to support the deployment of its retail and CPG solutions at scale. The CINDE Connected Retail Platform incorporates technologies such as predictive and generative AI, computer vision, and electronic shelf labels to deliver data-driven insights. Partnerships with companies like Yellowbrick Data assist in managing large-scale retail data, while cloud collaborations with Microsoft Azure and Oracle provide scalable infrastructure. A network of channel partners, including Acosta, Anderson Research, and Axiante, supports implementation and customer service across different regions. These alliances help Symphony RetailAI deliver integrated solutions across supply chain, merchandising, and in-store operations.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: