SysAid Technologies Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

SysAid Technologies Strengths, Domain Expertise, and Key Differentiators

Available in both cloud-based and on-premise versions, SysAid is a widely adopted IT Service Management (ITSM) solution that consolidates essential functionalities into a feature-rich tool. Covering everything from conventional ticket management to asset management, SysAid empowers administrators to oversee and manage tasks within a unified platform. This capability allows them to deliver prompt and comprehensive support, all from a single view.

SysAid's core strength lies in its integration of generative AI within its ITSM solutions. Features like AI Intelligent Categorization, AI Vision Recognition, and AI Chatbots for agents and end-users have revolutionized service management by reducing manual workloads and improving response times. ​The company's commitment to user-centric design and continuous innovation positions it favorably in the competitive ITSM market.​

SysAid Technologies Recent Developments

In 2024, SysAid introduced "SysAid Copilot," a generative AI-powered solution designed to streamline IT service processes. This innovation led to a surge in demand, with the company securing numerous deals across various sectors, including education, healthcare, finance, and government. ​ Recognition from industry analysts further solidified SysAid's position, with the company being named an Emerging Leader in Gartner's 2024 Innovation Guide for Generative AI Technologies.

In June 2022, The introduction of SysAid for Teams by SysAid signifies the rollout of a conversational chatbot seamlessly integrated into Microsoft Teams, harnessing SysAid's IT automation capabilities. This AI-powered service desk is crafted to diminish the time invested by employees and IT experts in ticket resolution, consequently boosting productivity. It empowers them to shift their attention towards creating new business value, all the while delivering an enhanced employee experience.

SysAid Technologies Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying SysAid Technologies applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of SysAid Technologies and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified SysAidITSM, SysAid ITSM AI, SysAid Help Desk, customers.

SysAid Technologies Key Enterprise and Cloud Applications

SysAidITSM, SysAid ITSM AI, SysAid Help Desk,

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SysAid Technologies Direct vs Indirect sales

SysAid Technologies Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified SysAid Technologies Customers

No. of SysAid Technologies Customers: 10000

No. of SysAid Technologies Enterprise Applications Customers: 10000

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No. of SysAid Technologies Cloud Subscribers: 10000000

​As of early 2025, SysAid Technologies serves over 10,000 customers across 140 countries, encompassing a diverse clientele ranging from small businesses to Fortune 500 enterprises. These organizations utilize SysAid's IT service management (ITSM) solutions to enhance operational efficiency and service delivery. ​

In addition to its broad customer base, SysAid has achieved significant milestones with its AI-driven offerings. For instance, the company reported that over 100 organizations have adopted SysAid Copilot, its generative AI-powered ITSM solution, shortly after its launch. ​This widespread adoption underscores SysAid's commitment to delivering innovative solutions that meet the evolving needs of IT teams worldwide.​

SysAid Technologies Market Opportunities, M&A and Geo Expansions

Consist and SysAid announced a new partnership, introducing the capabilities of advanced Generative AI-based IT Service Management to the DACH region. The collaboration will merge Consist's proven track record as a turnkey solutions provider, catering to distinctive customer requirements, with SysAid's extensive expertise and over two decades of global experience in collaborating with IT organizations. The aim is to enhance and optimize service delivery, delivering value throughout their respective companies.

In April 2022, SysAid engaged in collaboration with Oomnitza, Enterprise Technology Management (ETM) solutions. Their partnership is focused on providing customers who are in search of advanced IT asset management (ITAM) functionalities with a comprehensive ETM approach. The objective is to improve IT service management and delivery through scalable automation, surpassing the basic capabilities of ITAM.

SysAid Technologies Risks and Challenges

While SysAid's focus on AI innovation is a strength, it also poses risks. Rapid technological advancements require continuous investment in research and development to stay ahead.​ Additionally, the absence of recent mergers or acquisitions might limit the company's ability to quickly acquire new technologies or enter new markets compared to competitors pursuing aggressive M&A strategies.

In 2011, 80% of SysAid implementations were on-premise. The company now strives to transition 80% of its users to its Cloud-based services management applications, aligning to enhance competitiveness against rivals like ServiceNow.

SysAid Technologies Ecosystem, Partners, Resellers and SI

SysAid has established several key partnerships to deliver generative AI-powered ITSM solutions. In February 2024, SysAid partnered with Hatchit Studios to introduce AI-driven ITSM solutions to the ANZ market. This collaboration aims to deliver cutting-edge, generative AI-powered ITSM to companies and industries of all sizes in the region. In March 2024, SysAid announced a partnership with BDO in South Africa to bring generative AI-powered ITSM to new regions. This alliance is part of SysAid's strategy to expand its global presence and deliver innovative ITSM solutions. In December 2024, SysAid partnered with Softchoice, a globally recognized technology solutions provider, to deliver AI-powered ITSM solutions to customers worldwide. This collaboration aims to enhance IT operations and deliver exceptional digital workplace experiences. ​These strategic partnerships reflect SysAid's commitment to expanding its global reach and delivering innovative, AI-driven ITSM solutions to meet the evolving needs of organizations worldwide.

In October 2023, SysAid formed a strategic alliance with Consist Germany to deliver advanced generative AI-based IT service management to the DACH region. This partnership addresses the growing demand for comprehensive, ITIL-compliant service management solutions in Germany, Austria, and Switzerland.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: