SysAid Technologies Strengths, Domain Expertise, and Key Differentiators
Available in both cloud-based and on-premise versions, SysAid is a widely adopted IT Service Management (ITSM) solution that consolidates essential functionalities into a feature-rich tool. Covering everything from conventional ticket management to asset management, SysAid empowers administrators to oversee and manage tasks within a unified platform. This capability allows them to deliver prompt and comprehensive support, all from a single view.
SysAid Technologies Recent Developments
Consist and SysAid announced a new partnership, introducing the capabilities of advanced Generative AI-based IT Service Management to the DACH region. The collaboration will merge Consist's proven track record as a turnkey solutions provider, catering to distinctive customer requirements, with SysAid's extensive expertise and over two decades of global experience in collaborating with IT organizations. The aim is to enhance and optimize service delivery, delivering value throughout their respective companies.
In June 2022, The introduction of SysAid for Teams by SysAid signifies the rollout of a conversational chatbot seamlessly integrated into Microsoft Teams, harnessing SysAid's IT automation capabilities. This AI-powered service desk is crafted to diminish the time invested by employees and IT experts in ticket resolution, consequently boosting productivity. It empowers them to shift their attention towards creating new business value, all the while delivering an enhanced employee experience.
In April 2022, SysAid engaged in collaboration with Oomnitza, Enterprise Technology Management (ETM) solutions. Their partnership is focused on providing customers who are in search of advanced IT asset management (ITAM) functionalities with a comprehensive ETM approach. The objective is to improve IT service management and delivery through scalable automation, surpassing the basic capabilities of ITAM.
In 2020, SysAid unveiled its Worksafe app, designed to assist organizations in adhering to emerging health and social distancing regulations, ensuring the safety of employees amid the COVID-19 pandemic. The Worksafe app facilitates seamless daily self-reporting of location and health status by employees while automatically notifying management of potential exposure risks within the workplace.
In March 2019, SysAid introduced an updated user interface (UI) for its platform, designed to enhance the efficiency of IT administrators in resolving tickets promptly. The revamped UI consolidates all essential tools and data into a single window, streamlining the ticket resolution process. SysAid's data scientists discovered that 85 percent of IT admins' time is devoted to ticket resolution. To achieve a harmonious blend of extensive functionality and user-friendly design, SysAid collaborated with numerous customers worldwide, seeking their insights for the development of the new UI.
SysAid Technologies Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying SysAid Technologies applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of SysAid Technologies and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified SysAidITSM, SysAid ITSM AI, SysAid Help Desk, customers.
SysAid Technologies Overview
1 HaYarden Street
Airport City, x, 70100, Israel
972 3 533-3675
https://www.sysaid.com/
Ownership: - x
Number of Employees: 180
Functional Markets: ITSM,
Key Verticals: Automotive, Banking and Financial Services, Communications, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Leisure and Recreation, Hospitality, Manufacturing, Media, Faith-Based Nonprofit, Youth and Elderly Care, Professional Services, Retail, Transportation,
SysAid Technologies Key Enterprise and Cloud Applications
SysAidITSM, SysAid ITSM AI, SysAid Help Desk,
SysAid Technologies Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
SysAid Technologies Revenue Breakdown By Type, $M:
SysAid Technologies Enterprise Applications Revenues By Functional Markets, $M:
SysAid Technologies Enterprise Applications Revenues By Verticals, $M:
SysAid Technologies Revenues By Region, $M
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 Enterprise Applications Revenues, $M | 2023 Cloud Applications Revenues, $M |
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| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
SysAid Technologies Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
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| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
SysAid Technologies Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified SysAid Technologies Customers
No. of SysAid Technologies Customers: 10000
No. of SysAid Technologies Enterprise Applications Customers: 10000
No. of SysAid Technologies Cloud Customers: x
No. of SysAid Technologies Cloud Subscribers: x
SysAid caters to a diverse clientele, boasting over 10,000 customers spread across 140 countries, representing various industries and sizes. Notable among its clientele are institutions such as the University of Kentucky and Western Illinois University, corporations like Bacardi Martini Corporation Ltd and Restaurant Brands Ltd., as well as globally recognized brands such as Diane von Furstenberg, Coca-Cola, Panasonic, Adobe, and LG. Additionally, SysAid serves entities like Maccabiah Games, Palace Entertainment, Realty ONE, Schweppes Zimbabwe, Swissport, Lufthansa, ResponseLink, L'Oreal India, and Holladay Properties, among others.
SysAid Technologies Market Opportunities, M&A and Geo Expansions
SysAid seamlessly integrates with Microsoft Teams, allowing users to collaborate within their familiar work environment. Additionally, SysAid integrates with Zapier, allowing users to receive service using the apps of their preference. In September 2021, SysAid introduced new features aimed at fulfilling its customers' objectives for enhanced service automation, streamlined communication, and improved collaboration.
In late 2018, SysAid secured a $30 million investment from IGP, marking its inaugural funding round after operating as a bootstrap company since its establishment in 2002. SysAid boasts a user base exceeding 10,000 customers and 9 million end-users globally, utilizing its services daily to enhance productivity across various workplace functions, including IT, operations, finance, HR, and marketing. The funds acquired will be utilized by SysAid to expedite its growth trajectory and solidify its position, enabling the company to empower more mid-market organizations seeking to deliver an exceptional cross-organizational service experience based on ITSM best practices and frameworks.
SysAid's ITIL-aligned ITSM solution incorporates robust features such as powerful automation, root cause analysis, and codeless configuration, all accessible to customers from a single screen. The recent funding round positions SysAid to keep its customers at the cutting edge of industry developments, facilitating their scalability for maximum impact. SysAid, in its expansion efforts, continues to enter new markets, with more than half of its customer base originating from countries outside the United States.
SysAid Technologies Risks and Challenges
In April 2023, SysAid Technologies appointed Avi Kedmi as Chief Executive Officer. This has the potential to bring about alterations in the company's policies and management practices.
In 2011, 80% of SysAid implementations were on-premise. The company now strives to transition 80% of its users to its Cloud-based services management applications, aligning with the goal of enhancing competitiveness against rivals like ServiceNow.
SysAid Technologies Ecosystem, Partners, Resellers and SI
In June 2021, SysAid disclosed the expansion of its partner program through the establishment of new strategic alliances across various geographies. These partnerships are poised to facilitate the deployment of SysAid's exemplary IT Service Management platform into untapped markets, broadening the solution's accessibility to companies and industries of various sizes.
SysAid maintains a global presence with offices worldwide, and its IT Service Management (ITSM) solutions are accessible in 42 languages. The company recently incorporated Qlik as a Business Intelligence (BI) tool, enhancing the analytics capabilities of its IT service management.
In 2020, SysAid initiated its partner program, allowing authorized resellers the opportunity to provide its IT Service Management (ITSM) platform to clients.
SysAid Technologies Cloud Infrastructure Insights
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Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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