Text formerly known as LiveChat Inc. Strengths, Domain Expertise, and Key Differentiators
LiveChat, a key player in the customer service domain, has a strong product portfolio with live chat applications for customer service, online sales, and lead generation. The company's differentiation lies in its ability to empower businesses to stay connected with customers in real-time, providing valuable insights into customer needs and creating enhanced experiences. The impending launch of HelpDesk, the fourth product in the portfolio, further demonstrates LiveChat's commitment to providing comprehensive solutions for customer service via email.
Text formerly known as LiveChat Inc. Recent Developments
In a noteworthy development, LiveChat Software S.A. is set to undergo a significant transformation, rebranding itself as TEXT S.A. effective September 21, 2023. This strategic move aligns with the company's evolving identity and signals potential shifts in its market positioning. The rebranding could serve as a catalyst for renewed market interest and sets the stage for a dynamic period of growth.
Text formerly known as LiveChat Inc. Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Text formerly known as LiveChat Inc. applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Text formerly known as LiveChat Inc. and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified LiveChat, ChatBot customers.
Text formerly known as LiveChat Inc. Overview
ul. Zwycieska 47
Wroclaw, x, 53-033, Poland
48 713 454 057
https://www.livechatinc.com/
Ownership: - WSE: TXT
Number of Employees: 268
Functional Markets: CRM,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communications, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith-Based Nonprofit, Youth and Elderly Care, Special Cause Nonprofit, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
Text formerly known as LiveChat Inc. Key Enterprise and Cloud Applications
LiveChat, ChatBot
Text formerly known as LiveChat Inc. Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Text formerly known as LiveChat Inc. Revenue Breakdown By Type, $M:
Text formerly known as LiveChat Inc. Enterprise Applications Revenues By Functional Markets, $M:
Text formerly known as LiveChat Inc. Enterprise Applications Revenues By Verticals, $M:
Text formerly known as LiveChat Inc. Revenues By Region, $M
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 Enterprise Applications Revenues, $M | 2023 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Text formerly known as LiveChat Inc. Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Text formerly known as LiveChat Inc. Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Text formerly known as LiveChat Inc. Customers
No. of Text formerly known as LiveChat Inc. Customers: 45300
No. of Text formerly known as LiveChat Inc. Enterprise Applications Customers: 45300
No. of Text formerly known as LiveChat Inc. Cloud Customers: 45300
No. of Text formerly known as LiveChat Inc. Cloud Subscribers: x
LiveChat's extensive customer base comprises over 45,300 businesses spanning more than 150 countries. The company's clientele ranges from startups like SproutSocial and Animoto to industry giants such as Adobe, Asus, LG, and Better Business Bureau. Noteworthy is the inclusion of global brands like Orange, IKEA, PayPal, and Pizza Hut, highlighting the broad applicability of LiveChat's solutions across diverse sectors, including public institutions like the US Department of State.
Text formerly known as LiveChat Inc. Market Opportunities, M&A and Geo Expansions
LiveChat's expansion into new products and services, as evident in the impending launch of HelpDesk, opens up opportunities in both horizontal and vertical markets. The rebranding to TEXT S.A. could potentially position the company for further innovation and market penetration, especially in the era of web-based chat solutions becoming integral to CRM strategies.
Text formerly known as LiveChat Inc. Risks and Challenges
While LiveChat thrives in a competitive market, the evolving dynamics pose internal and external risks. The anticipated ubiquity of embedded chat solutions in CRMs over the next decade adds an additional layer of competition, emphasizing the need for LiveChat to stay agile and innovative.
Text formerly known as LiveChat Inc. Ecosystem, Partners, Resellers and SI
LiveChat's sales strategy combines direct and indirect channels, with key partners such as The Chat Shop, Umi, WpBeginner, and Chicago Digital. This ecosystem of partnerships enhances LiveChat's market reach, fostering network effects through collaboration with system integrators and value-added resellers.
Text formerly known as LiveChat Inc. Cloud Infrastructure Insights
Subscribe to read more about:
- Text formerly known as LiveChat Inc. Public Cloud and Infrastructure (IaaS)
- Text formerly known as LiveChat Inc. Platform (PaaS)
- Text formerly known as LiveChat Inc. Application Delivery
- Text formerly known as LiveChat Inc. Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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