The Craneware Group Strengths, Domain Expertise, and Key Differentiators
The Craneware Group is a U.K.-listed healthcare technology company focused on the U.S. market, primarily serving hospitals and health systems. Its core strength lies in providing software that helps organizations manage revenue integrity, cost efficiency, and compliance. The company’s flagship platform, Trisus, is a cloud-based system that brings together data from financial, operational, and clinical sources to support decision-making.
Craneware’s competitive position is reinforced by its domain expertise in U.S. healthcare billing and reimbursement, the scale of its customer base, and its continued investment in analytics and cloud infrastructure. The company’s focus on data accuracy and interoperability also supports its relevance in a highly regulated and cost-sensitive industry.
The Craneware Group Recent Developments
In July 2024, The Craneware Group expanded its reach by making three of its Trisus applications—Trisus Chargemaster, Trisus Decision Support, and Trisus Labor Productivity—available on the Microsoft Azure Marketplace. This move is designed to leverage Microsoft's cloud infrastructure to enhance scalability, accessibility, and deployment efficiency for healthcare organizations.
In early 2024, the company also integrated exploratory and predictive analytics capabilities into its Trisus platform. These enhancements enable healthcare providers to forecast future trends, improve cost management, and optimize revenue by analyzing historical and real-time operational data.
As of mid-2024, Trisus Data Integrity offers enhanced capabilities to align data across supply chains, operating units, and revenue cycle departments. This improvement helps hospitals detect and resolve discrepancies between purchased and billed items, supporting more accurate reimbursement and improved financial outcomes.
The Craneware Group Mergers and Acquisitions (M&A) Activities
In July 2021, Craneware acquired Sentry Data Systems and Agilum Healthcare, optimizing an already-robust catalog of solutions with industry-leading 340B solutions and expertise. As The Craneware Group since March 2022, Craneware and Sentry Data Systems, in their unified vision to transform the business of healthcare, collaborate with U.S. healthcare providers to plan, execute, and monitor operational and financial performance so they can continue to deliver quality care and services to their communities.
The Craneware Group Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying The Craneware Group applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of The Craneware Group and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Trisus Enterprise Value Platform customers.
The Craneware Group Overview
1 Tanfield
Edinburgh, x, EH3 5DA, United Kingdom
44 13 1550-3100
https://www.thecranewaregroup.com/
Ownership: - LON: CRW
Number of Employees: 747
Functional Markets: Content Management, ERP Services and Operations, Procurement, SPM, TRM,
Key Verticals: Healthcare,
The Craneware Group Key Enterprise and Cloud Applications
Trisus Enterprise Value Platform
The Craneware Group Revenues, $M:
| Type/Year | 2023 | 2024 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
The Craneware Group Revenue Breakdown By Type, $M:
The Craneware Group Enterprise Applications Revenues By Functional Markets, $M:
The Craneware Group Enterprise Applications Revenues By Verticals, $M:
The Craneware Group Revenues By Region, $M
| Region | % of Total Revenues | 2024 Total Revenues, $M | 2024 Enterprise Applications Revenues, $M | 2024 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
The Craneware Group Direct vs Indirect sales
| Type | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
The Craneware Group Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified The Craneware Group Customers
No. of The Craneware Group Customers: 12000
No. of The Craneware Group Enterprise Applications Customers: 12000
No. of The Craneware Group Cloud Customers: x
No. of The Craneware Group Cloud Subscribers: x
The Craneware Group serves a broad spectrum of U.S. healthcare providers, including large systems, community hospitals, and clinics. As of 2024, its solutions support over 12,000 facilities and manage data from around 200 million patient encounters annually.
Notable customers include major health systems like Banner Health, Northwell Health, Intermountain Healthcare, and Steward Health Care, all of which use Craneware’s Trisus platform to improve revenue integrity, charge management, and compliance. Smaller institutions, such as Ellenville Regional Hospital, also rely on Craneware’s tools for accurate billing and data alignment, demonstrating the platform’s scalability across various healthcare settings.
The Craneware Group Market Opportunities, M&A and Geo Expansions
In October 2024, the company deepened its collaboration with Microsoft by launching three of its Trisus solutions—Chargemaster, Decision Support, and Labor Productivity—on the Microsoft Azure Marketplace. This partnership enhances Craneware's cloud capabilities, offering healthcare providers scalable and AI-driven tools to optimize financial performance and operational efficiency.
Additionally, in November 2024, Craneware appointed Tamra Minnier, a seasoned U.S. healthcare executive from UPMC, as a Non-Executive Director. Her extensive experience in quality and operational excellence is expected to provide valuable insights into the U.S. healthcare landscape, potentially guiding the company's strategic direction and product development.
The Craneware Group Risks and Challenges
A potential risk for The Craneware Group arises from customer feedback regarding its 340B management system, Sentinel/Sentrex. Some users have found the system difficult to navigate, describing it as "very data-driven" and not particularly user-friendly. Additionally, the system requires significant user input to maintain data accuracy, and there have been complaints that the company has not been proactive in addressing issues related to drug and manufacturer restrictions. Delays in implementation due to staffing challenges, coupled with concerns about the timeliness of customer support and training availability, have also surfaced. These issues pose a risk to customer satisfaction and could affect the company’s standing in the competitive healthcare technology market.
As a provider of cloud-based healthcare solutions, Craneware is a potential target for cyberattacks. While the company has achieved HITRUST CSF certification and implements stringent security measures, the evolving nature of cyber threats necessitates continuous investment in data protection and response strategies to safeguard sensitive patient and financial information.
The Craneware Group Ecosystem, Partners, Resellers and SI
Craneware has partnered with Oracle to centralize its data infrastructure. By utilizing Oracle's database solutions on Azure, such as Oracle Database@Azure, Azure SQL Database, and Azure Cosmos DB, Craneware has unified its data across multiple clouds. This integration enhances data analysis capabilities, reduces licensing costs, and supports better decision-making, ultimately improving patient care outcomes.
Craneware collaborates with a variety of partners, including cloud service providers, data analytics companies, and financial systems experts. These partnerships help Craneware deliver integrated, scalable solutions designed to address the diverse needs of healthcare organizations. By leveraging the expertise and technologies of companies like Microsoft and Oracle, Craneware aims to offer more robust solutions for healthcare providers, enhancing their ability to manage operational efficiency, revenue integrity, and patient care.
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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