TouchPoint Software Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

TouchPoint Software Strengths, Domain Expertise, and Key Differentiators

TouchPoint offers a comprehensive and versatile church management software system for mobile devices and computers, empowering church leaders with the necessary tools to effectively manage their congregations, foster engagement, and support their vision. With its web-based solution, TouchPoint facilitates the growth and maturation of believers by providing an array of community-building tools. The software is specifically designed to cater to the needs of mid-to-large churches seeking a ChMS solution that combines off-the-shelf functionality with customizable features.

TouchPoint Software Recent Developments

In May 2024, TouchPoint Software with its latest security update reinforces its commitment to fraud prevention in online giving, particularly against the growing threat of card testing attacks. This form of fraud, where stolen card details are tested through small transactions, poses a significant challenge for digital payment platforms, including those used by churches and nonprofit organizations.

While TouchPoint emphasizes that neither organizations nor donors are directly at risk, the potential for large-scale abuse makes proactive security enhancements crucial. By introducing velocity checks on failed transactions, the platform aims to detect and block suspicious activity before fraudsters can exploit vulnerabilities. This update reflects a broader trend in fraud prevention for digital payment ecosystems, where behavioral analytics and transaction monitoring are becoming industry standards.

TouchPoint Software Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying TouchPoint Software applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of TouchPoint Software and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified TouchPoint customers.

TouchPoint Software Key Enterprise and Cloud Applications

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TouchPoint Software Direct vs Indirect sales

TouchPoint Software Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified TouchPoint Software Customers

No. of TouchPoint Software Customers: 275

No. of TouchPoint Software Enterprise Applications Customers: 275

No. of TouchPoint Software Cloud Customers: x

No. of TouchPoint Software Cloud Subscribers: x

TouchPoint Software boasts a strong customer base consisting of numerous churches across different regions. Notable reference customers include Redeemer Churches & Ministries, AbundantLife, Bellevue Baptist Church, Mount Pisgah, Fielder Church, Englewood Baptist Church, and many others. This diverse customer portfolio demonstrates TouchPoint's ability to cater to the needs of churches of varying sizes and denominations.

TouchPoint Software Market Opportunities, M&A and Geo Expansions

In June 2024, TouchPoing Software, introduced significant finance updates, including the completion of Phase 3 of the finance changes. A new Transactions Report, merging the Contributions Search and Transactions Log, has been launched in beta mode before full implementation. Additionally, three new account-based finance roles—ManageTransactions, ViewTransactions, and AccountManager—offer more granular access controls, improving financial security and oversight. Other finance-related updates include a new dropdown menu for account codes, an ACH Reversal Email template for donor communication, and improved tracking for pledge changes in the Contribution Change Log. Enhancements to Batch Entry simplify contribution processing, while Registration Credits now function similarly to Soft Credits, ensuring smoother donor tracking. The Donor Total Summary Report has been updated for consistency, and Soft Credit functionalities have been expanded with improved search filters, visual indicators, and automatic transfer of soft credits upon donor reassignment. Additional updates ensure the correct processing of ACH reversals, refunds, voided transactions, and pledge searches, enhancing overall financial accuracy.

Beyond finance, registration improvements have been introduced to streamline the New Registrations beta program. The Settings tab has been redesigned for better usability, and limitations on registration questions are now more clearly indicated. The update also refines personal question settings, improves cell phone formatting, and ensures child registrants are correctly classified. The PushPay donor reassignment process has been optimized, and the expiration period for Volunteer Calendar sub-links has been extended from three to seven days. Registration processes now respect address requirement settings, prevent duplicate child entries and ensure proper processing of registration terms and fees. Additionally, several fixes to the app and user interface improve overall system stability and functionality, ensuring a smoother experience for all users.

TouchPoint has established a strategic partnership with Ministry by Text, assuming the role of its primary collaborator for SMS communication. This alliance unlocks the full potential of SMS and equips churches with dedicated short codes, enabling them to maximize the impact of their messaging efforts. Through this partnership, TouchPoint users gain exclusive access to Ministry by Text's cutting-edge software, an extensive suite of tools, and the invaluable guidance of a team of seasoned consultants.

TouchPoint Software Risks and Challenges

While TouchPoint's customer support team is highly responsive and knowledgeable, it is worth noting that the pricing for additional assistance beyond the initial free tutorials may be considered relatively higher. Customers should be aware that there may be associated costs for more extensive support services, which should be taken into account when considering their specific needs and budgetary constraints.

TouchPoint Software Ecosystem, Partners, Resellers and SI

TouchPoint primarily employs a direct sales approach as its main distribution channel.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: