Tyler Technologies Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Tyler Technologies Strengths, Domain Expertise, and Key Differentiators

Tyler Technologies differentiates itself through a broad portfolio of government-focused solutions spanning public safety, justice, health, finance, education, infrastructure, and citizen services, enabling agencies to consolidate technology under one provider for improved efficiency and integration. Its embedded AI capabilities support tasks such as financial forecasting, document processing, dispatch optimization, and citizen engagement, enhancing operational performance across departments. Longstanding domain expertise in government operations informs the design of its solutions, ensuring compliance with complex regulations and evolving public sector needs. The shift to Amazon Web Services for cloud hosting further strengthens scalability, security, and deployment efficiency for clients.

Tyler Technologies Recent Developments

Leadership changes have further solidified Tyler’s trajectory. Bret Dixon, President of the State & Federal Group, retired in June 2025 after 17 years, transitioning to a senior advisory role. Rusty Smith, a 20-year veteran, now oversees both the Justice and State & Federal Groups, leveraging his experience from software development to operational leadership to drive cross-portfolio synergies. Additionally, Arik Flanders was appointed Chief Marketing Officer, succeeding Samantha Crosby, who spearheaded Tyler’s unified branding strategy over 15 years.

Tyler Technologies Mergers and Acquisitions (M&A) Activities

Tyler’s aggressive M&A strategy has fortified its vertical and horizontal offerings. The acquisition of MyGov LLC in January 2025 bolstered its community development suite with cloud-based permitting, inspections, and asset management tools, catering to small and mid-sized municipalities. This followed the 2023 purchase of Computing System Innovations (CSI), integrating AI-driven document automation and redaction into Tyler’s justice and municipal solutions. Earlier deals, such as VendEngine (2021), enhanced corrections management with financial and communication tools, while Arx’s acquisition added transparency-focused public safety platforms. Notably, Tyler’s 2021 acquisition of NIC expanded its digital government payments ecosystem, connecting 7,100 agencies. These acquisitions reflect a deliberate focus on cloud, AI, and IoT, aligning with public sector demands for scalable, interoperable solutions.

Tyler Technologies Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Tyler Technologies applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Tyler Technologies and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Tyler Incode, Tyler Munis, Tyler Odyssey, Tyler New World ERP customers.

Tyler Technologies Key Enterprise and Cloud Applications

Tyler Incode, Tyler Munis, Tyler Odyssey, Tyler New World ERP

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Tyler Technologies Direct vs Indirect sales

Tyler Technologies Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Tyler Technologies Customers

No. of Tyler Technologies Customers: 40000

No. of Tyler Technologies Enterprise Applications Customers: 40000

No. of Tyler Technologies Cloud Customers: 11500

No. of Tyler Technologies Cloud Subscribers: x

Tyler Technologies supports over 40,000 installations across 13,000 locations globally, with clients spanning all levels of government in the U.S. and internationally, including Canada, the Caribbean, the U.K., and Australia. Its customer base ranges from small municipalities to large state and federal agencies, reflecting the flexibility and scalability of its solutions across jurisdictions. While historically focused on smaller governments, Tyler continues to expand into larger markets, addressing more complex operational needs. Clients include locations such as Glenville, New York; San Juan County, New Mexico; Charlotte, North Carolina; the State of Nevada; and multiple school districts, counties, and court systems across the U.S.

Tyler Technologies Market Opportunities, M&A and Geo Expansions

Tyler Technologies is positioned to benefit from growing demand for cloud-based and AI-driven solutions in the public sector, with a cloud-first approach and AI capabilities in document processing, predictive analytics, and automated workflows supporting deeper innovation. The company targets expansion through increased sales efforts in underpenetrated domestic regions and select international markets with similar governance models. Its platform-based strategy, spanning payments, data, low-code development, and digital resident engagement, supports cross-agency integration and enhances client retention through higher switching costs and expanded value creation

Tyler Technologies Risks and Challenges

Tyler Technologies faces several internal and external risks that could impact its growth trajectory and market position. The company's heavy dependence on government clients creates exposure to budget constraints and political changes that can affect technology spending priorities. Government budget cycles and procurement processes can be lengthy and unpredictable, potentially delaying contract awards and revenue recognition while creating quarterly volatility in financial performance.

Tyler Technologies Ecosystem, Partners, Resellers and SI

Tyler Technologies operates through a comprehensive ecosystem that combines direct sales capabilities with strategic partnerships and technology integrations to maximize market reach and solution effectiveness. The company markets its products and services primarily through direct sales and marketing personnel located throughout the United States, complemented by specialized in-house sales staff focused on add-on sales, professional services, and support. This direct sales approach enables Tyler to maintain strong client relationships and ensure proper solution implementation while capturing the full value of client engagements.

Geographically, Tyler expanded its footprint with new offices in Orono, Maine, and a manufacturing facility in Kingston Springs, Tennessee, enhancing support for corrections-focused IoT hardware like kiosks and mobile devices.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: