Verizon Connect Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Verizon Connect Strengths, Domain Expertise, and Key Differentiators

Verizon Connect is a division of Verizon Communications that provides fleet management and telematics solutions. Its platform includes GPS tracking, driver safety tools, route optimization, and compliance features, designed for businesses across transportation, utilities, and field services.

Key strengths include its integration with Verizon’s network infrastructure, a broad portfolio of connected vehicle technologies, and a scalable, cloud-based platform. The company also offers AI-powered video telematics and supports regulatory compliance, making it a comprehensive solution for fleet operations.

Verizon Connect Recent Developments

In 2024, Verizon Connect introduced several significant advancements in its fleet management technology, aimed at enhancing safety, compliance, and operational efficiency for enterprise customers. One of the most notable releases was an Extended View Camera System, which offers nearly 360-degree visibility around fleet vehicles. This includes integrated rear, side, and cargo cameras, all connected to Verizon Connect’s AI Dashcam system. The solution enhances driver accountability, reduces risk, and provides critical footage for liability protection.

Also in 2024, the company expanded its Driver Vehicle Inspection Reports (DVIR) feature. These enhancements streamline regulatory compliance and vehicle maintenance workflows, making it easier for fleet operators to ensure their vehicles remain roadworthy and compliant with industry standards. These updates are particularly useful for enterprises that manage large vehicle fleets and require reliable reporting and inspection processes.

Verizon Connect’s AI Dashcam, part of its Integrated Video solution, received industry acclaim in 2024 when it won the IoT Product of the Year Award. This intelligent camera uses artificial intelligence and edge computing to detect risky driver behavior—such as hard braking, rapid acceleration, or distracted driving—in real time. The system provides immediate feedback and video evidence to fleet managers, improving driver coaching and overall road safety.

On the enterprise mobility side, the WorkPlan mobile app was updated multiple times in 2024. The app, which helps drivers manage tasks such as compliance reporting and job updates, saw improvements in DVIR memory handling, job and form entries, and overall app performance. It also added support for the latest Hours of Service (HOS) specification, version 3.90.2, keeping the platform aligned with regulatory requirements and modern fleet needs.

In May 2024, Verizon Connect also upgraded its Routing Settings for Dispatch and Scenarios customers. New options were added to allow dispatchers and route planners to include or exclude specific driving conditions, such as U-turns, toll roads, and ferry routes. These granular controls help businesses optimize travel time, reduce costs, and improve on-time performance.

Verizon Connect Mergers and Acquisitions (M&A) Activities

In September 2024, Verizon announced plans to acquire Frontier Communications in a $20 billion all-cash deal. The acquisition aims to expand Verizon’s fiber internet footprint by integrating Frontier’s network, which serves 2.2 million fiber subscribers across 25 states. The deal is expected to close by late 2025, pending regulatory approval, and could generate $500 million in annual cost savings within three years.

Also in September 2024, Verizon signed a $3.3 billion agreement with Vertical Bridge, granting the company rights to lease, operate, and manage 6,339 Verizon wireless towers nationwide. Verizon will lease back access to the towers for at least 10 years, with extensions up to 50 years. The prepaid lease structure provides Verizon with approximately $2.8 billion in upfront cash.

Verizon Connect Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Verizon Connect applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Verizon Connect and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Verizon Connect Fleet Tracking customers.

Verizon Connect Key Enterprise and Cloud Applications

Verizon Connect Fleet Tracking

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Verizon Connect Direct vs Indirect sales

Verizon Connect Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Verizon Connect Customers

No. of Verizon Connect Customers: 80000

No. of Verizon Connect Enterprise Applications Customers: x

No. of Verizon Connect Cloud Customers: x

No. of Verizon Connect Cloud Subscribers: x

Verizon Connect serves a diverse range of customers across industries like construction, transportation, oil and gas, specialty trades, and government. Their fleet management and telematics solutions help improve efficiency, safety, and compliance.

Customers vary from small businesses to large enterprises. Examples include Apex Landscaping, which grew its fleet significantly using their tools; J&M Contracting, which uses real-time alerts to protect assets; and the City of Annapolis, which modernized its municipal fleet management.

Verizon Connect Market Opportunities, M&A and Geo Expansions

With the growing adoption of electric vehicles, Verizon Connect has introduced the Reveal EV tool, assisting fleets in identifying suitable applications and routes for EV integration. This initiative aligns with the industry's shift towards sustainability and electrification, positioning Verizon Connect as a leader in EV fleet management solutions.

Through its Small Business Supplier Accelerator program, Verizon has committed $5 billion over five years to support U.S. small business suppliers. This initiative strengthens Verizon Connect's relationships with small businesses, fostering growth and resilience within the supply chain.

Verizon Connect Risks and Challenges

In October 2024, Verizon was implicated in a significant cyberattack attributed to a Chinese hacking group known as Salt Typhoon. The breach targeted U.S. telecommunications providers, including Verizon, potentially compromising sensitive data and communications systems. This incident underscores the vulnerability of telecom infrastructure to state-sponsored cyber threats.

Verizon Connect has received numerous customer complaints regarding service and billing practices. Issues include charges for undelivered equipment, difficulties in canceling services, and prolonged response times from customer support. Such problems can erode customer trust and damage the company's reputation.

In September 2024, Verizon experienced a widespread service outage affecting over 100,000 users. The disruption impacted mobile services and raised concerns about the reliability of Verizon's network infrastructure. While services were restored, the incident highlighted vulnerabilities in service continuity.

Verizon Connect Ecosystem, Partners, Resellers and SI

Verizon Connect has developed a partner network that supports its fleet management through hardware, software, fuel management, and professional services.

In hardware, it works with OEMs like Ford to integrate telematics into vehicles for data collection.

Software partnerships include Amazon Web Services for cloud services, Axele for transportation management, and Basemap Ltd for electric vehicle routing.

Fuel management partners such as Christensen Fleet Card and Comdata help monitor fuel usage and costs.

The company also provides professional services and API tools to support training, onboarding, and custom integrations.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: