Versaterm Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Versaterm Strengths, Domain Expertise, and Key Differentiators

With over four decades of experience, the company has developed a deep understanding of the unique challenges faced by public safety agencies. Their product suite, which includes Computer-Aided Dispatch Systems (vCAD), Records Management Systems (vRMS), and Mobility Solutions, is tailored to meet the demands of mission-critical environments.

Additionally, Versaterm's AI/ML features empower agencies with data-driven insights, enhancing their operational efficiency and decision-making capabilities. The consolidated dispatch model, enabling real-time coordination between multiple emergency services, further exemplifies Versaterm's domain expertise.

Versaterm Recent Developments

In 2024 and 2025, Versaterm continued its innovation in public safety and the digital transformation of police services. Following the successful launch of its AI-powered Case Service Reporting tool in 2023—which allows citizens to file non-emergency police reports through interactions with a "virtual investigator"—the company focused on expanding both the functionality and geographic reach of this technology.

In 2024, Versaterm began deploying the tool across more police departments throughout the U.S. and Canada, adapting it to different languages and cultural contexts. The technology was upgraded to support additional languages and integrated with existing case management systems to enhance efficiency and data accuracy.

In 2025, the company announced plans to expand its services into Europe and Australia, with efforts to localize the tool according to regional legal and operational standards. Additionally, Versaterm has been developing new modules for data analysis and crime prediction, using advanced machine learning algorithms. Through these initiatives, Versaterm is maintaining its position as a leader in transforming policing services—providing innovative solutions that improve efficiency, transparency, and public engagement in law enforcement.

Versaterm Mergers and Acquisitions (M&A) Activities

In April 2024, Versaterm acquired Integrated Computer Systems (ICS) of Texas, known for its Athena™ Public Safety Suite, which includes systems for Computer-Aided Dispatch (CAD), Records Management (RMS), and mobile data. This acquisition enables public safety agencies to choose flexible and customized solutions based on their operational needs.

In May 2024, the company acquired Mindbase, a platform focused on the mental health and wellness of first responders. This integration expands Versaterm’s offerings in the area of personnel wellness support.

By early 2025, Versaterm had completed a total of 10 acquisitions since 2020, including companies such as IAPro, CI Technologies, Visual Labs, SPIDR Tech, Komutel, eJust Systems, and Adashi Systems. These acquisitions have strengthened the company’s ability to deliver integrated solutions to public safety agencies of varying sizes and specialties.

Versaterm Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Versaterm applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Versaterm and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Versaterm Case Service, Versaterm vCloud, Versaterm vCAD, Versaterm vMDT, Versaterm vMRE, Versaterm vRMS. customers.

Versaterm Key Enterprise and Cloud Applications

Versaterm Case Service, Versaterm vCloud, Versaterm vCAD, Versaterm vMDT, Versaterm vMRE, Versaterm vRMS.

Versaterm Revenues, $M:

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Versaterm Direct vs Indirect sales

Versaterm Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Versaterm Customers

No. of Versaterm Customers: 130

No. of Versaterm Enterprise Applications Customers: x

No. of Versaterm Cloud Customers: x

No. of Versaterm Cloud Subscribers: x

Versaterm, strive to help their clients achieve their goals by leveraging technology that delivers high value coupled with professional services to make it all run smoothly. Some of their customers are Abbotsford Police Department (British Columbia), Amherstburg City Police Service (Ontario), Bathurst City Police (New Brunswick), BNPP Regional Police (New Brunswick), Canadian Forces Provost Marshal Military Police, Central Saanich Police Service (British Columbia), Combined Forces Special Enforcement Unit-British Columbia (CFSEU-BC), Delta Police Department (British Columbia), Durham Regional Police Service (Ontario), E-Comm 911 (British Columbia).

Versaterm Market Opportunities, M&A and Geo Expansions

Versaterm can explore expansion into new regions and countries. By tailoring its offerings to address specific regional challenges, the company can tap into new markets and broaden its customer base.

Versaterm Risks and Challenges

Versaterm faces a formidable challenge in a market with limited customers, where it competes against well-established companies like IBM Corporation, Accenture PLC, Motorola Solutions, Inc., NICE Ltd., DXC Technology Company, Esri, Inc., Hexagon AB, Nuance Communications, Inc., Axon Enterprise, Inc., and Palantir Technologies Inc.

Versaterm Ecosystem, Partners, Resellers and SI

Versaterm collaborates with a diverse range of partners, including cloud providers like Amazon Web Services and Microsoft Azure, radio and RF communication systems suppliers like Motorola Solutions and Harris Corporation, biometric identification providers such as NEC Corporation and Crossmatch Technologies, and mapping and geospatial solutions companies like Esri and Google Maps Platform. Additionally, they work with technology partners like RapidSOS and what3words, as well as fire and RMS-related partners like Adashi Systems and eJust Systems. The company's partnerships expand their product offerings and ensure comprehensive solutions for public safety agencies.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: