Vocalcom Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

Vocalcom Strengths, Domain Expertise, and Key Differentiators

Vocalcom is a premier provider of omnichannel cloud contact center solutions, leveraging over 25 years of expertise in customer engagement. Its global footprint includes 14 strategically located offices and a network of 138 partners across 47 countries, enabling localized support and comprehensive coverage. The Hermes360 solution is renowned for its intuitive design, omnichannel capabilities, and AI readiness, integrating seamlessly with leading CRM systems such as Salesforce, Microsoft Dynamics, and ZenDesk. With a client base exceeding 1,200 organizations, including prominent brands like Disney, ITV, Orange, and Webhelp, Vocalcom processes over 1 billion interactions annually, demonstrating its scalability and reliability.

Vocalcom Recent Developments

Vocalcom has continued to innovate within the contact center software market, focusing on enhancing its AI and omnichannel capabilities. In November 2024, the company announced a strategic partnership with Yactraq, a leader in audio analytics and speech recognition technology. This collaboration integrates AI-powered conversation analysis into Vocalcom’s Hermes contact center solution, enabling the analysis of 100% of voice and digital interactions. This provides valuable insights into customer behavior, agent performance, and service quality, positioning Vocalcom as a forward-thinking player in customer engagement. Additionally, in April 2025, Vocalcom participated in the All4Customer exhibition in Paris, where it likely showcased these advancements. An X post from April 15, 2025, emphasized the synergy of AI and omnichannel strategies, suggesting a strong focus on delivering exceptional customer service experiences.Vocalcom has continued to innovate within the contact center software market, focusing on enhancing its AI and omnichannel capabilities. In November 2024, the company announced a strategic partnership with Yactraq, a leader in audio analytics and speech recognition technology. This collaboration integrates AI-powered conversation analysis into Vocalcom’s Hermes contact center solution, enabling the analysis of 100% of voice and digital interactions. This provides valuable insights into customer behavior, agent performance, and service quality, positioning Vocalcom as a forward-thinking player in customer engagement. Additionally, in April 2025, Vocalcom participated in the All4Customer exhibition in Paris, where it likely showcased these advancements. An X post from April 15, 2025, emphasized the synergy of AI and omnichannel strategies, suggesting a strong focus on delivering exceptional customer service experiences.

Vocalcom Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Vocalcom applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Vocalcom and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Vocalcom Hermes360 customers.

Vocalcom Key Enterprise and Cloud Applications

Vocalcom Hermes360

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Vocalcom Direct vs Indirect sales

Vocalcom Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Vocalcom Customers

No. of Vocalcom Customers: 1400

No. of Vocalcom Enterprise Applications Customers: 1400

No. of Vocalcom Cloud Customers: x

No. of Vocalcom Cloud Subscribers: 550000

Vocalcom serves a diverse clientele of over 1,400 customers worldwide, ranging from small businesses to large enterprises across industries such as insurance, telecommunications, and retail. Notable clients include Webhelp, Cardif Insurance, Thalys, Kabel Deutschland, VINCI, Disney, ITV, SFR Numéricable, AB InBev, Air Methods, GazProm, Orange, Australian Credit and Finance, and Kia Motors. These customers rely on Vocalcom’s solutions to manage billions of interactions annually, both in the cloud and on-premises, with a focus on cost efficiency and operational excellence. The company’s global presence ensures tailored solutions for regional markets.

Vocalcom Market Opportunities, M&A and Geo Expansions

Vocalcom is well-positioned for growth in emerging markets such as Latin America, the Middle East, and Africa, where it is pursuing strategic business development initiatives. The company aims to solidify its leadership in the European outsourcers market while expanding its footprint in these high-growth regions. The partnership with Yactraq opens new opportunities to leverage advanced AI analytics, enhancing service quality and operational efficiency. Vocalcom’s commitment to research and development ensures it remains at the forefront of technological innovation, particularly in AI and omnichannel solutions that address evolving customer demands.

Vocalcom Risks and Challenges

Vocalcom underwent significant organizational changes in 2023, including the appointment of a new CEO, CRO, CPO, and several vice presidents, which could impact its strategic direction and operational stability. As of 2025, the successful integration of new AI technologies, such as those from the Yactraq partnership, is critical for maintaining competitive advantage. Challenges in managing these integrations or adapting to market shifts could pose risks to Vocalcom’s growth trajectory and market position.

Vocalcom Ecosystem, Partners, Resellers and SI

Vocalcom maintains a robust global ecosystem, supported by 14 offices and 138 partners worldwide, enabling comprehensive support for contact center projects across five continents. Strategic partnerships, such as with Manifone for outbound call campaigns and Yactraq for AI analytics, enhance its solution portfolio. The company’s commitment to integrating with leading CRM applications and supporting multiple communication channels, including social media, ensures its solutions are versatile and adaptable.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

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