Vocalcom Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS and CLOUD TOP 500 Market Report

Vocalcom Strengths, Domain Expertise, and Key Differentiators

Vocalcom is a omnichannel cloud contact center software solutions provider,, specializing in customer service, sales/telemarketing, and debt collection. Their open platform seamlessly integrates with CRM and business applications, enhancing productivity and delivering a heightened, personalized experience for customers. Furthermore, their distinctive Computer Telephony Integration (CTI) solution, developed natively in Salesforce, facilitates efficient management of contact centers and omnichannel customer interactions within the Salesforce ecosystem.

Vocalcom Recent Developments

In July 2023, Nicolas Mestchersky assumed the role of Chief Executive Officer at Vocalcom, bringing over 20 years of experience in finance and entrepreneurship. Formerly the CFO since November 2019, he possesses a comprehensive understanding of the company and its ecosystem. Under his leadership, Vocalcom will focus on reinforcing and restructuring its product offering, introducing a new roadmap featuring both hybrid cloud and on-premise solutions. Additionally, the company aims to implement a strategic business development approach in Latin America, the Middle East, and Africa, while maintaining its leadership in the European outsourcers market.

In April 2020, Vocalcom introduced its new contact center solution Vocalcom Hermes360, available in the Cloud or on-premise. Intuitive, omnichannel, and AI-ready, Vocalcom Hermes360 allows contact centers to improve the agent experience and customer satisfaction at the same time, regardless of location or communication channel used.

Vocalcom Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Vocalcom applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Vocalcom and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Vocalcom Cloud Call Center customers.

Vocalcom Key Enterprise and Cloud Applications

Vocalcom Cloud Call Center

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Vocalcom Direct vs Indirect sales

Vocalcom Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Vocalcom Customers

No. of Vocalcom Customers: 1200

No. of Vocalcom Enterprise Applications Customers: 1200

No. of Vocalcom Cloud Customers: x

No. of Vocalcom Cloud Subscribers: 550000

Vocalcom is a trusted partner for over 1,200 customers, facilitating billions of customer interactions annually both in the cloud and on premises, with a commitment to minimizing costs and effort. With a global presence spanning 47 countries across five continents, Vocalcom serves a diverse clientele that includes Webhelp, Cardif Insurance, Thalys, Kabel Deutschland, VINCI, Disney, ITV, SFR Numéricable, AB InBev, Air Methods, GazProm, Orange, Australian Credit and Finance, and Kia Motors.

Vocalcom Market Opportunities, M&A and Geo Expansions

In November 2023, Vocalcom unified its infrastructure into a global platform spanning Europe, Latin America, and the Middle East/Africa. This migration involves a single architecture for dynamic agent management, enabling a "global tenant" for seamless collaboration across continents in handling omnichannel campaigns. Standardizing versions and technologies streamlines costs, providing customers with a flexible business model. The new architecture ensures optimal communication quality for international customers, with enhanced security measures. Despite the transformation, Vocalcom offers multiple deployment methods, including a hybrid model in the cloud or on-premise, catering to diverse company needs and constraints

Vocalcom demonstrates strong ambitions with two-digit growth and reorganizes its executive committee to assist this new dynamic. This announcement goes along with the expansion of the recent spin-off of the company Opportunity, subsidiary of the Vocalcom Group, and is accompanied by significant investments in research and development.

In January 2020, Apax Partners, an independent investment company and majority shareholder of the Vocalcom Group, sold to Omnes, a major player in “private equity” and infrastructure, its subsidiary Opportunity specialized in the management of digital marketing interactions as part of a primary LBO (Leveraged buy-out). In this manner, Anthony Dinis, founder of Vocalcom, became president and shareholder of Opportunity while remaining an important shareholder of the Vocalcom Group. Carlo Costanzia remains the President & CEO of Vocalcom, a role which he occupies since July 2016.

Vocalcom Risks and Challenges

In 2023, Vocalcom underwent substantial organizational changes, including a transition in leadership. The company appointed a new CEO, CRO, CPO, and several vice presidents. While such changes hold the potential for impacting the company's trajectory and future development, they also signify a strategic shift in leadership and management to align with the company's evolving objectives.

Vocalcom Ecosystem, Partners, Resellers and SI

Vocalcom sustains a global footprint with 14 strategically situated offices and a network of 138 partners spanning the globe. Committed local teams stand ready to facilitate seamless support for clients' contact center projects, ensuring comprehensive coverage across all five continents.

Vocalcom Cloud Infrastructure Insights

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• Vocalcom Public Cloud and Infrastructure (IaaS)
• Vocalcom Platform (PaaS)
• Vocalcom Application Delivery
• Vocalcom Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: