West Technology Group Strengths, Domain Expertise, and Key Differentiators
West Corporation is an American telecommunications company. Its solutions aim to connect individuals and organizations effectively, enhancing the relevance, engagement, and actionability of mission-critical connections, ultimately transforming information into insight. Operating as a global technology partner, West offers innovative, cloud-based solutions to clients worldwide. The company has sales and/or operations across various regions, including the United States, Canada, Europe, the Middle East, Asia Pacific, and Latin America. West is under the control of affiliates managed by Apollo Global Management.
West Technology Group Recent Developments
On July 11, 2023, PowerSchool Holdings entered a definitive agreement to acquire SchoolMessenger from West Technology Group, for $300 million. The acquisition was finalized on October 3, 2023, with PowerSchool funding the transaction primarily through cash on hand and existing credit facilities.
In January 2023, West Technology Group finalized the sale of Intrado's Safety business, a provider of critical public emergency telecommunications services, to Stonepeak for $2.4 billion.
In November 2022, Intrado Corporation announced its rebranding to West Technology Group, LLC ("West"), which will serve as the corporate umbrella brand for its various business and product names. These include Notified, Mosaicx, TeleVox, SchoolMessenger, West Utilities, and West Telecom. Additionally, Intrado's Safety business will be divested to investment funds advised by Stonepeak for $2.4 billion, with the transaction expected to close in the first quarter of 2023, pending regulatory approvals. Upon completion, the Safety business will transition to operate under the West brand.
In August 2021, Intrado Corporation forged a partnership between Intrado Digital Media and Interprefy, a leading provider of cloud-based remote simultaneous interpretation solutions. This collaboration facilitates the real-time delivery of multilingual audio content for clients utilizing Intrado Digital Media's acclaimed webcasting platform, Studio.
In April 2020, Intrado launched its Enhanced 911 (E911) solution for Microsoft Teams with Direct Routing, facilitating the routing of 911 calls and dispatching location details to emergency centers. This solution supports both on-premises and remote users, aiding organizations in complying with E911 regulations while mitigating liability risks. Leveraging Microsoft's Dynamic E911 feature, it automatically locates Teams clients for precise emergency responses. With recent FCC regulations emphasizing dispatchable location rules, Intrado's solution, combined with Teams' tracking feature, offers a comprehensive strategy for compliance and safety within enterprises.
In June 2019, West Corporation underwent a rebranding and adopted a new identity as Intrado. The new brand, Intrado, is accompanied by the tagline """"Information to Insight,"""" which reflects the company's pivotal role in connecting and engaging individuals and businesses effectively. This tagline underscores Intrado's commitment to facilitating timely and relevant communication that enables actionable insights for its users."""
West Technology Group Mergers and Acquisitions (M&A) Activities
In September 2023, TeleVox acquired Odeza's patient engagement business from Ensemble Health Partners, a prominent revenue cycle management company serving hospitals, health systems, and physician practices. Furthermore, TeleVox and Ensemble will collaborate to provide TeleVox's technology to Ensemble's customers, delivering healthcare providers a comprehensive solution spanning patient acquisition to discharge and beyond.
In August 2020, Intrado completed the acquisition of Junction Networks, operating under the name OnSIP. OnSIP specializes in offering Unified Communications as a Service (UCaaS) and collaboration solutions tailored for small and mid-size (SMB) clientele.
Apollo Global Management, a private equity firm headquartered in New York, acquired Intrado for a sum of $5.2 billion.
West Technology Group Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying West Technology Group applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of West Technology Group and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Notified,Mosaicx,Televox, HyperCube Networks customers.
West Technology Group Overview
11808 Miracle Hills Dr
Omaha, NE, 68154, United States
1 402-571-7700
https://www.west.com/
Ownership: - Apollo Global Management
Number of Employees: 12000
Functional Markets: Collaboration, CRM, ERP Services and Operations,
Key Verticals: Banking and Financial Services, Communications, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Professional Services, Retail, Transportation, Utilities,
West Technology Group Key Enterprise and Cloud Applications
Notified,Mosaicx,Televox, HyperCube Networks
West Technology Group Revenues, $M:
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Total Revenues, $M | Subscribe | Subscribe | Subscribe |
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* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
West Technology Group Revenue Breakdown By Type, $M:
West Technology Group Enterprise Applications Revenues By Functional Markets, $M:
West Technology Group Enterprise Applications Revenues By Verticals, $M:
West Technology Group Revenues By Region, $M
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Americas | Subscribe | Subscribe | Subscribe | Subscribe |
EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
APAC | Subscribe | Subscribe | Subscribe | Subscribe |
Total | Subscribe | Subscribe | Subscribe | Subscribe |
West Technology Group Direct vs Indirect sales
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West Technology Group Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified West Technology Group Customers
No. of West Technology Group Customers: x
No. of West Technology Group Enterprise Applications Customers: x
No. of West Technology Group Cloud Customers: x
No. of West Technology Group Cloud Subscribers: x
West Technology Group caters to a wide range of clients, spanning from Fortune 1000 corporations to small and medium-sized enterprises across sectors including telecommunications, retail, financial services, public safety, education, technology, and healthcare.
West Technology Group Market Opportunities, M&A and Geo Expansions
In October 2023, TeleVox introduced eCheck-in, a new tool designed to streamline the intake process for healthcare organizations, enhancing efficiency and revenue while providing patients with a modern healthcare experience. eCheck-in simplifies the intake process by eliminating paperwork, data entry, and scanning for staff. Patients receive a text message or email containing a link to complete the intake process before their appointment, allowing them to update demographic information, review policies and insurance benefits, and make payments from the comfort of their homes.
In June 2023, Mosaicx unveiled its new Mosaicx Agent program, aiming to collaborate with agents who identify companies seeking AI solutions. Together, they present tailored Mosaicx solutions to address business needs. As businesses increasingly adopt conversational AI to reduce costs, enhance brand loyalty, and improve customer experiences, the program assists in navigating emerging technologies. Agents work alongside Mosaicx sales team members to educate decision-makers and offer industry-specific AI solutions to manage call volumes, address staffing shortages, and deliver quality customer service.
In May 2023, TeleVox introduced its automated reputation management solution, empowering hospitals, health systems, and physician practices to enhance their online presence. This technology enables automated text and email-based patient feedback collection, prompting patients to publish their reviews or notifying providers of responses requiring attention. Utilizing natural language processing (NLP), the system interprets comments and provides sentiment analysis to help healthcare teams effectively manage their reputation.
In April 2023, TeleVox introduced Iris, the latest innovation integrated into its end-to-end digital patient engagement platform, HouseCalls Pro. Iris is an AI-driven virtual agent accessible through web, voice, and SMS interactions, seamlessly embedded into HouseCalls Pro patient engagement workflows. Powered by Microsoft Azure OpenAI Service and advanced chat technology, Iris provides patients with swift access to information and facilitates easy completion of common tasks, thereby enhancing patient access and self-service capabilities. Iris also enables call deflection and reduces operational burden and costs for health systems, while ensuring seamless connection to live agent chat support when needed.
In June 2022, Intrado Corporation introduced Intrado Power Access, a cloud-enabled solution aimed at enhancing efficiency, flexibility, and cost-effectiveness within Public Safety Answering Points (PSAPs). With the emergence of Next Generation 911 (NG911), PSAPs are challenged to meet NENA i3 standards for data while managing increasing requests for assistance from diverse sources facilitated by 5G communications and the Internet of Things (IoT). Intrado is evolving its emergency communications solutions to address these challenges with new capabilities hosted in the Intrado Life & Safety cloud environment.
In September 2021, Intrado Corporation, now known as Intrado, is rebranding its Digital Media business as Notified. This rebranding aims to give Digital Media a distinct market identity that reflects its comprehensive solution suite.
In September 2021, Intrado Corporation introduced enhanced features to HouseCalls Pro, its digital patient engagement platform. HouseCalls Pro streamlines workflows and enables seamless two-way communication between patients and health systems, enhancing the healthcare experience and fostering improved long-term outcomes.
In 2019, Intrado expanded its portfolio through the acquisition of NSO Group AB, operating as Notified. Other acquisitions include INXPO, Inc., renowned for feature-rich webcasting and online events; Flowroute, a leading provider of software-centric telecommunication services for cloud-based products; AVOKE from Raytheon Company, offering end-to-end call experience analytics; and PhoneTree, specializing in automated appointment reminders and patient communication software for healthcare organizations.
West Technology Group Risks and Challenges
Significant initial investments in infrastructure, technology, and personnel, compounded by revenue uncertainties often tied to government contracts or grants, present financial risks for the company.
West Technology Group Ecosystem, Partners, Resellers and SI
In August 2023, TeleVox partnered with Oracle Cloud Infrastructure (OCI) to enhance its cloud-based patient engagement solutions. This collaboration expands TeleVox's reach in the healthcare industry, positioning it as a leading provider of omnichannel digital patient engagement. TeleVox on OCI offers advanced appointment management, care gap prevention, digital care programs, and digital front door solutions, benefiting health systems, providers, and patients alike. Additionally, TeleVox is now a member of the Oracle PartnerNetwork (OPN)
In August 2023, TeleVox unveiled a new collaboration with Gozio Health, a location-aware digital health platform, aimed at assisting patients in navigating to medical appointments punctually. Through TeleVox, patients gain access to Gozio's platform, featuring patented wayfinding technology, seamlessly integrated into appointment reminders and hospital visits. This integration aims to streamline patient journeys, enhance on-time visits for both patients and providers, and optimize revenue.
West Technology Group maintains robust partnerships across various business segments, notably bolstering its sales and distribution capabilities. Some partners offer complementary technology that seamlessly integrates with core service offerings, providing added value to clients. Additionally, certain partners engage in reselling services, private labeling under their brand, or integrating West Technology Group's services into their primary products.
West Technology Group established partnerships with industry leaders such as Adobe, Google, Microsoft, BlueJeans, Cisco, IBM, WSO2, Sonus, Eckoh, BestFit, and various others.
West Technology Group Cloud Infrastructure Insights
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Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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