When I Work Strengths, Domain Expertise, and Key Differentiators
When I Work is a shift-based workforce management platform designed to streamline employee scheduling and communication across various industries, including retail, healthcare, hospitality, and nonprofits. The platform features an intuitive design and integrates AI, machine learning, and geolocation tools to optimize staffing, enhance efficiency, and support data-driven workforce decisions. Its focus on mobile accessibility and ease of use helps businesses manage operations while supporting employee engagement and scheduling fairness.
When I Work Recent Developments
When I Work, a leading provider of shift-based workforce management software, serves over 200,000 workplaces globally with integrated tools for scheduling, time tracking, payroll, and communication. In 2024, the company appointed Chip Pearson as CEO and Melissa Leffler as CTO to drive its next growth phase and deepen its focus on AI-powered innovation. The platform is designed to support small businesses with mobile-first, employee-centric solutions aimed at improving operational efficiency and team engagement.
When I Work Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying When I Work applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of When I Work and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified When I Work customers.
When I Work Overview
420 North 5th St. Suite 500
Minneapolis, MN, 55401, United States
1 651-330-4482
Ownership: - x
Number of Employees: 200
Functional Markets: Collaboration, HCM,
Key Verticals: Communication, Construction and Real Estate, CPG, Distribution, Education, Government, Healthcare, Insurance, Leisure and Hospitality, Manufacturing, Media, Non Profit, Oil Gas Chemicals, Professional Services, Retail, Utility,
When I Work Key Enterprise and Cloud Applications
When I Work
When I Work Revenues, $M:
| Type/Year | 2023 | 2024 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
When I Work Revenue Breakdown By Type, $M:
When I Work Enterprise Applications Revenues By Functional Markets, $M:
When I Work Enterprise Applications Revenues By Verticals, $M:
When I Work Revenues By Region, $M
| Region | % of Total Revenues | 2024 Total Revenues, $M | 2024 Enterprise Applications Revenues, $M | 2024 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
When I Work Direct vs Indirect sales
| Type | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
When I Work Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified When I Work Customers
No. of When I Work Customers: 200000
No. of When I Work Enterprise Applications Customers: 200000
No. of When I Work Cloud Customers: 200000
No. of When I Work Cloud Subscribers: 10000000
When I Work supports over 200,000 workplaces in more than 50 countries, offering solutions for employee scheduling, time tracking, and team communication. Its customer base includes a wide range of industries such as retail, healthcare, and hospitality, demonstrating the platform's flexibility. Features like multilingual support and mobile accessibility contribute to its adoption in global markets.
When I Work Market Opportunities, M&A and Geo Expansions
The increasing demand for flexible and remote work solutions presents substantial opportunities for When I Work. By enhancing AI-driven analytics and expanding into emerging markets, the company can tap into new customer segments. Additionally, developing industry-specific features could attract larger enterprises seeking tailored workforce management tools. The recent appointment of CTO Melissa Leffler, with her experience in scaling AI-powered platforms, positions the company to accelerate innovation and support long-term growth.
When I Work Risks and Challenges
When I Work faces challenges such as intense competition from other workforce management platforms and the need to continuously innovate to meet evolving customer expectations. Ensuring data security and compliance with international regulations remains critical, especially as the company expands its global footprint.
When I Work Ecosystem, Partners, Resellers and SI
When I Work's ecosystem includes integrations with leading payroll and HR systems such as ADP, Paychex, Rippling, Tracker, and OneTeam360, helping clients streamline workforce operations. The company collaborates with technology partners, value-added resellers, and system integrators to extend its functionality and market presence. It also offers structured partnership programs to support software integration, reseller opportunities, and customer referrals.
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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