Zellis (ex NGA Human Resources UK & Ireland) Strengths, Domain Expertise, and Key Differentiators
Formerly a division of NGA Human Resources, Zellis has emerged as a standalone business, specializing in providing Payroll, HR, and Managed Services and software to companies in the UK and Ireland with over 500 employees. Boasting over 50 years of experience and employing almost 2,500 professionals, Zellis stands as the largest business of its kind in the UK. With a clientele that includes a third of the FTSE 100 companies, they serve over five million employees and process over 60 million payslips annually. The company, formerly known as NorthgateArinso and NGA Human Resources, transitioned to standalone status after a 2018 acquisition by Bain Capital, incorporating Moorepay and later acquiring Benefex. Zellis launched Zellis HCM Cloud in September 2020, representing the next evolution of their award-winning ResourceLink payroll and HR solution.
Zellis (ex NGA Human Resources UK & Ireland) Recent Developments
In 2023, Zellis strategically enhanced its Customer Help Centre platform, emphasizing cloud-based features and automation to streamline the go-live process. The company's customer success teams actively promote the adoption of value-added features while introducing connectors to HR software platforms like Cornerstone TalentLink and UKG. Zellis has expanded its service offerings by incorporating an Application Management Service (AMS) and Business Intelligence (BI) Consulting Service to meet evolving customer needs. The ZMS division, focusing on BPaaS managed services, experienced an 8% revenue growth, attributed to new business wins and cross-selling. Zellis has invested in a payroll management consulting team, resulting in improved practices and notable achievements such as a 99.95% payroll accuracy level.
In September 2021, Zellis unveiled the third series of improvements to its award-winning Zellis HCM Cloud platform. This update cycle delivers on the company’s promise to introduce new features and capabilities to its HCM and Payroll products, including leveraging the platform’s modern and flexible design with new and enhanced integrations with strategic technology partners.
In June 2020 Zellis set a new agreement to use Microsoft cloud, data, and AI technologies to build a Human Capital Management solution. Through this agreement, Zellis aims to provide the most modern solution in the market – one which delivers on the company's missions to create superior employee experiences, while supporting organizations to achieve their digital transformation goals, including process optimization, reduction of costs, and more intelligent use of data.
The agreement will also allow customers to take advantage of value-adding integration opportunities between Zellis solutions and solutions within the wider Microsoft ecosystem, including Microsoft 365, Power Platform, and third-party applications. Connectors will allow customers to significantly improve productivity through stronger interaction, automation, and data sharing.
In January 2019, NGA HR UK & Ireland has rebranded itself as Zellis after being spun off from former parent company NGA Human Resources in February 2018 and sold to a global investment firm, Bain Capital. The company replaced former chief executive Jonathan Legdon, who had been with the company for 16 years, with former BT executive John Petter in July last year. But the rebranding exercise has taken it nearly a year.
Zellis (ex NGA Human Resources UK & Ireland) Mergers and Acquisitions (M&A) Activities
In April 2024, Zellis Group announced that it will be acquired by funds advised by private equity firm Apax Partners, alongside its current owner, Bain Capital, which has held the company since 2017. Under Bain Capital's ownership, Zellis expanded its HR and payroll software offerings and acquired the benefits platform Benefex in 2018.
Apax Partners, which has expertise in technology and services investments, views Zellis as well-positioned for further growth.Leaders from both firms have expressed confidence in the transition and in Zellis' future.
Zellis (ex NGA Human Resources UK & Ireland) Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Zellis (ex NGA Human Resources UK & Ireland) applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Zellis (ex NGA Human Resources UK & Ireland) and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Zellis HCM Cloud customers.
Zellis (ex NGA Human Resources UK & Ireland) Overview
740 Waterside Drive, Aztec West, Almondsbury
Bristol, x, BS32 4UF, United Kingdom
44 80 0042-0315
https://www.zellis.com/
Ownership: - Apax Partners LLP
Number of Employees: 2500
Functional Markets: HCM,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction and Real Estate, CPG, Distribution, Education, Government, Healthcare, Insurance, Leisure and Hospitality, Life Sciences, Manufacturing, Media, Non Profit, Professional Services, Retail, Transportation, Utility,
Zellis (ex NGA Human Resources UK & Ireland) Key Enterprise and Cloud Applications
Zellis HCM Cloud
Zellis (ex NGA Human Resources UK & Ireland) Revenues, $M:
| Type/Year | 2023 | 2024 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Zellis (ex NGA Human Resources UK & Ireland) Revenue Breakdown By Type, $M:
Zellis (ex NGA Human Resources UK & Ireland) Enterprise Applications Revenues By Functional Markets, $M:
Zellis (ex NGA Human Resources UK & Ireland) Enterprise Applications Revenues By Verticals, $M:
Zellis (ex NGA Human Resources UK & Ireland) Revenues By Region, $M
| Region | % of Total Revenues | 2024 Total Revenues, $M | 2024 Enterprise Applications Revenues, $M | 2024 Cloud Applications Revenues, $M |
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| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Zellis (ex NGA Human Resources UK & Ireland) Direct vs Indirect sales
| Type | Direct Sales | Indirect Sales | Total |
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| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Zellis (ex NGA Human Resources UK & Ireland) Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Zellis (ex NGA Human Resources UK & Ireland) Customers
No. of Zellis (ex NGA Human Resources UK & Ireland) Customers: 5000
No. of Zellis (ex NGA Human Resources UK & Ireland) Enterprise Applications Customers: 5200
No. of Zellis (ex NGA Human Resources UK & Ireland) Cloud Customers: x
No. of Zellis (ex NGA Human Resources UK & Ireland) Cloud Subscribers: x
Zellis has nearly 2,500 staff, provides HR, payroll, and managed services and software to companies with more than 500 employees. It caters to the needs of more than five million employees in the UK and Ireland through its ResourceLink, MoorePay, and Benefex brands. Among Zellis customers are companies such as The Co-operative Bank, Pizza Hut, University of Lincoln, Vertas, The University of St Andrews, STV, and many others.
Zellis (ex NGA Human Resources UK & Ireland) Market Opportunities, M&A and Geo Expansions
Zellis has implemented a specialist payroll management consulting team, well-received by customers for its positive impact on enhancing practices. The company has observed ongoing benefits from its digital transformation program, particularly in improving payroll accuracy and efficiency.
Zellis appointed David Woodward, a highly experienced HR and payroll software expert, as its Chief Product and Technology Officer in December 2022, entrusting him with the leadership of technical and product development.
Zellis has introduced a new premium 24/7 Service Level Agreement (SLA) version of helpdesk support, anticipating its appeal to customers engaged in weekly payrolls or those working beyond standard hours.
In March 2021, Zellis launched Human Capital Management solution, Zellis HCM Cloud. The new solution combines the latest innovations in cloud, automation and AI to deliver engaging employee experiences, empower businesses with transformative data analytics and unlock incredible levels of efficiency for payroll and HR processes. Zellis HCM Cloud can also be deployed as part of a managed payroll and HR service, an option for businesses looking for an extended team of experts to further improve cost control, operational efficiency, and business resilience.
In September 2019, Zellis has released of ResourceLink 23, its Payroll and HR software. Formerly NGA UK, Zellis rebranded itself earlier this year following its acquisition by Bain Capital in 2018. This latest release includes several new and improved features. There are also two new optional modules available, both are separately chargeable. Both enable companies to ease the compliance burden by automating the reporting of payroll information. The first monitors National Minimum Wage (NMW) and National Living Wage (NLW) rates. The second provides CEO pay ratio reporting functionality.
Zellis (ex NGA Human Resources UK & Ireland) Risks and Challenges
The company’s heavy dependence on the UK and Ireland markets makes it vulnerable to regional economic fluctuations and changing regulatory environments, such as the employment law changes following Brexit. Furthermore, Zellis competes in a highly competitive market for human capital management (HCM) and payroll software, where global competitors like Workday and SAP are continually facing pressure.
Zellis (ex NGA Human Resources UK & Ireland) Ecosystem, Partners, Resellers and SI
In August 2024, Zellis Group, a provider of payroll and HR services, partnered with Kaleida, a B2B marketplace that focuses on connecting businesses with suppliers from underrepresented groups. This partnership grants Zellis and its subsidiary, Moorepay, access to Kaleida’s network of suppliers, which includes businesses owned by women, ethnic minorities, individuals with disabilities, LGBTQ+ individuals, neurodivergent individuals, and veterans. Zellis plans to post tenders on the platform and encourage teams to consider suppliers listed there during the procurement process. This initiative is part of Zellis Group’s efforts to diversify its supply chain and enhance supplier engagement.
Zellis partnered with Yodel to provide a complete colleague background checking service, enabling the parcel delivery company to quickly hire and verify thousands of roles across the UK. To help improve the speed, reliability and cost-effectiveness of Yodel’s HR operations, Zellis will co-ordinate the end-to-end colleague screening cycle, conducting all relevant background checks, liaising with candidates, handling queries, and reporting to management and suppliers through its software.
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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