3clogic Strengths, Domain Expertise, and Key Differentiators
3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, and SugarCRM. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency, and reporting insights using dynamic IVR, CTI, AI, advanced speech analytics, and API-driven integrations.
3clogic Recent Developments
In February 2021, 3CLogic released its latest integration with Zoom. The combined offering will streamline organizational communication and provide call center agents with easy access to internal team members so they can receive help and information in order to provide an exceptional customer service experience.
In April 2020, 3clogic launched its integration with Microsoft Teams. The combined offering will streamline communication between back-office resources and front-line call center agents to enhance the overall customer experience.
In January 2018, 3CLogic product, 3C Connect, was designed to seamlessly integrate existing legacy or on-premise telephony systems, including Cisco, Avaya, and Mitel, with leading CRM platforms, such as Salesforce, ServiceNow, Microsoft Dynamics, and SugarCRM. The release specifically addressed the growing demand for basic integration features between legacy systems and cloud-based CRM platforms while avoiding the headache associated with replacing on-premise telephony systems to gain an immediate boost in agent productivity, greater operational flexibility, and overall agent engagement insights only integrated solutions can offer."
3clogic Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying 3clogic applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of 3clogic and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified 3CLogic Call Center Software customers.
Ownership: - x
Number of Employees: 150
Functional Markets: CRM,
Key Verticals: Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K213, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith-Based Nonprofit, Youth and Elderly Care, Special Cause Nonprofit, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
3clogic Key Enterprise and Cloud Applications
3CLogic Call Center Software
3clogic Revenues, $M:
|Type/Year||2020||2021||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
3clogic Revenue Breakdown By Type, $M:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
3clogic Enterprise Applications Revenues By Functional Markets, $M:
3clogic Enterprise Applications Revenues By Verticals, $M:
3clogic Revenues By Region, $M
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3clogic Direct vs Indirect sales
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3clogic Customers - Breakdown by Geo, Size, Vertical and Product
No. of 3clogic Customers: 2000
No. of 3clogic Enterprise Applications Customers: x
No. of 3clogic Cloud Customers: x
No. of 3clogic Cloud Subscribers: x
With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced analytics, and API-driven integrations.
Some of 3clogic's customers are: PGA Superstore, Suffolk University, 1901 Group LLC, Suffolk Construction Co. Inc., Linfox, Homes & Land, Urgent.ly, Allied Financial, Cardinal Advisors, DRB Capital, and many more.
3clogic Market Opportunities, M&A and Geo Expansions
In August 2021, 3CLogic released its selection by a major global software development firm specializing in IT automation and device management services for over 40,000 businesses worldwide. The decision comes as the organization seeks to improve its customer service operations as its suite of products and international footprint continues to expand.
In March 2020, 3clogic received a $9.0M Series B financing led by Capitan Investment Partners and True Blue Partners, with participation from Blu Ventures, Force 3 Partners, and other existing investors. The funding will be used to accelerate 3CLogic’s expansion efforts worldwide."
3clogic Risks and Challenges
Expansion beyond North America.
3clogic Ecosystem, Partners, Resellers and SI
In July 2021, 3CLogic announced a new strategic partnership with ScreenMeet, the only cloud-native, in-platform, remote support solution seamlessly integrated with ServiceNow. Designed to complement ServiceNow’s existing self-service and digital channels, the collaboration between two leading ISVs and ServiceNow Technology Partners will combine their respective communication offerings across voice, SMS, video, co-browsing, and screen-sharing to extend ServiceNow’s omnichannel customer support capabilities.
"In March 2020, 3clogic entered into a partnership with Observe.AI, a speech analytics platform designed to accelerate and improve the analysis of recorded customer calls and interactions. The new partnership will allow 3CLogic customers to monitor 100% of agent calls and improve efficiencies in onboarding, training, and compliance workflows to transform agent performance and create a significantly better customer experience.
In May 2018, 3CLogic partnered with ServiceNow to offer native integration solutions into the ServiceNow platform. This partnership enabled 3CLogic to deploy its solutions across four continents."
3clogic Cloud Infrastructure Insights
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- 3clogic Public Cloud and Infrastructure (IaaS)
- 3clogic Platform (PaaS)
- 3clogic Application Delivery
- 3clogic Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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