Amdocs Among Apps Top 500

1390 Timberlake Manor Parkway

Chesterfield, MO, 63017, USA

+1 314-212-7000

List of Verified Amdocs Customers

Amdocs Recent Developments

In February 2018, Amdocs launched its Autonomous Service Assurance solution, the industry’s first offering to accelerate a service provider’s evolution from the manual network-centric operations of today to the fully autonomous service-driven operations of the future. Autonomous Service Assurance delivers business value for current networks and services and prepares service providers for the software-defined and virtualized networks and services of tomorrow. Amdocs Autonomous Service Assurance is a first-of-its-kind solution. It designs how the service will be assured upfront at the time the service is launched. It starts assuring the service, natively, at the same instant the service is activated. It learns each and every time an event happens. And it proactively drives the network to keep the service operating to customer and service level agreement (SLA) expectations. Autonomous Service Assurance delivers advanced software products from Amdocs and its Open Network Ecosystem with a DevOps approach to automation. It incrementally transforms the assurance technology and processes of a service provider by increasing autonomy each time a service impacting event happens. This elevates the operations team from a reactive operations team to a proactive DevOps team who are actively engaged in the design and improvement of assurance and operations policies and processes.

Amdocs Overview

Ownership: - DOX:NASDAQ

Employees: 25000

Functional Market: Customer Relationship Management, ERP Services and Operations Management,

Key Verticals: Communications, Utilities,

Amdocs Key Enterprise & Cloud Applications

Amdocs CES, Vindicia CashBox, Vindicia Select,

SCORES Analysis

Amdocs Strengths

Amdocs is a provider of customer experience software solutions and services for the world’s largest communications, entertainment and media service providers. They develop, implement and manage software and services associated with business support systems (BSS), operational support systems (OSS) and network operations. Amdocs Amdocs Service Design and Create, a new network functions virtualization/software-defined networking (NFV/SDN) solution that allows service providers to achieve service agility by enabling the design, testing and launching of new network services in weeks rather than months2 and meet the expectations of today’s customers, influenced by the pace of over-the-top (OTT) providers’ service innovation. In January 2018, Amdocs was first in the industry to be introducing a 5G-ready online charging system. This new solution enables service providers to process traffic from multiple network slices through a common online charging system, in accordance with the 5G standards guidelines1 published by 3GPPTM in December 2017. Network slicing is a key capability in 5G networks, as it allows service providers to run multiple logical networks that meet the varying performance needs of different services – from eHealth and autonomous vehicles, which demand the lowest possible latency, to less-critical but bandwidth-demanding virtual and augmented reality applications. The latest release of Amdocs’ market-leading digital monetization suite provides a centralized charging entity for the monetization of all service configurations made possible by network slicing. It includes an innovative isolation mechanism that ensures the level of activity in one network slice does not impact another. Deployed in the cloud with the OpenStack cloud framework, the solution provides the elasticity to scale on-demand in support of changing activity levels.

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  • Key differentiators
  • Domain Expertise
  • Product portfolio
  • Solution scope

Amdocs Revenues, $M:

Type/Year 2016 2017 YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Amdocs Revenue Breakdown By Type, $M:

Type License Services Hardware Support & Maintenance SaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

Amdocs Revenues By Region, $M

Region % of Total Revenues 2017 Total Revenues, $M 2017 Enterprise Applications Revenues, $M 2017 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Amdocs Direct vs Indirect sales

Region Direct Sales Indirect Sales Total
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Amdocs Customers

No. of Customers: Subscribe

No. of Enterprise Applications Customers: Subscribe

No. of Cloud Customers: Subscribe

No. of Cloud Subscribers: Subscribe

Don't Miss our Customer Database

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  • Reference wins across regions
  • Customer Size segments
  • Customer wins momentum

Amdocs Opportunities

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  • Market Opportunities at the vertical and subvertical levels
  • Mergers and Acquisitions (M&A), Funding
  • Geo Expansions

Amdocs Risks

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  • Ability to handle internal and external risk and challenges

Amdocs Ecosystem

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  • Health of ecosystem
  • Network Effects of BPO, ISV, SI
  • VAR Partners
  • Direct vs Indirect sales

Amdocs Cloud Infrastructure Insights

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  • Cloud Infrastructure (IaaS)
  • Cloud Platform (PaaS)
  • Cloud Application delivery (SaaS)
  • Data Center (Hosting)

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link:


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