CivicPlus Strengths, Domain Expertise, and Key Differentiators
CivicPlus is an integrated technology platform for local government. Connecting municipal employees and elected officials with the citizens they represent and serve with the simplicity, versatility, and powered by CivicPlus integrated portfolio of local government solutions.
CivicPlus Recent Developments
In August 2020, CivicPlus launched CivicPlus Mobile, a mobile app solution designed exclusively for municipalities. The solution unites access to CivicPlus’ suite of technology solutions for both digital administrators and citizens, streamlining municipal content management, and giving citizens any time, anywhere access to the local news, information, and resources they want and need.
In April 2019, CivicPlus launched Engage 6 citizen engagement platform for local governments. Engage 6 is built on a headless content management system (HCMS) and is designed to enable omnichannel, device agnostic communications for those municipalities that need advanced, integratable technology solutions to deliver a content as a service (CaaS) based citizen engagement strategy.
CivicPlus released Intelligent Analytics Functionality for their CP Connect solution. It is citizen engagement functionality which can help to better understand and monitor citizen sentiments surrounding local topics of interest, initiatives, and civic projects. With the latest data analytics functionality, customers have access to the quantifiable data they need to streamline administrative operations and make informed policy decisions.
CivicPlus Mergers and Acquisitions (M&A) Activities
CivicPlus acquired SeeClickFix, the proven leader of 311 citizen requests and work management software solutions. The software helps millions of citizens request repairs in their community from their local government through its web and mobile application tools. With this acquisition, SeeClickFix will become part of CivicPlus’ integrated suite of municipal software solutions. CivicPlus’ acquisition SeeClickFix represents the combination of two impact-focused, customer-oriented organizations committed exclusively to the needs of local government. CivicPlus and SeeClickFix share a history as founder-led organizations at a time that has seen a number of software companies being acquired by private equity investors.
CivicPlus Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying CivicPlus applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of CivicPlus and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified CivicPlus Platform, CivicClerk, CivicHR, CivicReady, CP Mobile, customers.
Ownership: - x
Number of Employees: 550
Key Verticals: State and Local Government,
CivicPlus Key Enterprise and Cloud Applications
CivicPlus Platform, CivicClerk, CivicHR, CivicReady, CP Mobile,
CivicPlus Revenues, $M:
|Type/Year||2020||2021||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
CivicPlus Revenue Breakdown By Type, $M:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
CivicPlus Enterprise Applications Revenues By Functional Markets, $M:
CivicPlus Enterprise Applications Revenues By Verticals, $M:
CivicPlus Revenues By Region, $M
|Region||% of Total Revenues||2021 Total Revenues, $M||2021 Enterprise Applications Revenues, $M||2021 Cloud Applications Revenues, $M|
CivicPlus Direct vs Indirect sales
|Region||Direct Sales||Indirect Sales||Total|
CivicPlus Customers - Breakdown by Geo, Size, Vertical and Product
No. of CivicPlus Customers: 4000
No. of CivicPlus Enterprise Applications Customers: 4000
No. of CivicPlus Cloud Customers: x
No. of CivicPlus Cloud Subscribers: 100000
CivicPlus proudly serves over 4000 local governments including states, municipalities, townships and counties in United States, Canada, and Australia . Over 100000+ local government employees use CivicPlus software solutions, which are interacted with by more than 250 million citizens in the United States, Canada, and Australia. Their local government websites registered over 2 billion page views, and collect 30 million+ website searches.
CivicPlus Market Opportunities, M&A and Geo Expansions
In May 2019 CivicPlus received a minority investment from BV Investment Partners, a middle-market private equity firm. The investment is being made in partnership with Ward Morgan, founder of CivicPlus, and with the existing management team. The strategic partnership with BV is the result of a careful vetting process to find a minority investor to take the company to its next level of growth, which will involve more acquisitions.
CivicPlus Risks and Challenges
Expanding their customer base outside United States can be a challenge.
CivicPlus Ecosystem, Partners, Resellers and SI
In April 2019, CivicPlus partnered with Izenda to expand smart data modeling in municipalities for greater data insights. With Izenda’s capabilities, local government and community sites can easily publish dashboards and data visualizations for the general public.
Among CivicPlus association partners are Androscoggin Valley Council of Governments, City-County Communications & Marketing Association, City Managers Association of Oklahoma, Colorado Metro Mayors Caucus, League of Arizona Cities & Towns, Local Government Insurance Trust (MD), Maryland Association of Counties, Maryland Municipal League, Municipal Management Association of Southern California, North Dakota League of Cities, Northwest Regional Planning Commission (WI), Rhode Island League of Cities and Towns, Wisconsin City/County Management Association and others.
CivicPlus Cloud Infrastructure Insights
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- CivicPlus Public Cloud and Infrastructure (IaaS)
- CivicPlus Platform (PaaS)
- CivicPlus Application Delivery
- CivicPlus Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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