Connectwise Strengths, Domain Expertise, and Key Differentiators
ConnectWise is a software company dedicated to the success of IT solution providers, through the unmatched software, services, and community, and that’s why more and more IT solution providers around the world are using their platform. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time, and expenses into a singular IT management software to streamline IT companies.
Connectwise Recent Developments
ConnectWise will move its global headquarters to Tampa’s Park Tower building at 400 N. Tampa Street in early 2022. This move is considered to help build brand awareness and solidify ConnectWise as a beacon in the Tampa business and technology scene. Connectwise also believes it’s important to prioritize working with local businesses to help build out the new space and support the Tampa economy.
In November 2021, ConnectWise launched a series of innovative new product developments and programs—the future of RMM—all designed to help IT solution providers to be prepared to meet today’s most pressing challenges, from cyber threats to digital transformation. Among others is the industry’s modern and unified platform Asio, which provides infinite scalability, intelligent automation, and value-added reporting and insights.
In March 2019, ConnectWise launched ConnectWise Identify which allows managed service providers (MSPs) to easily assess their own and their customers’ current security posture against a wide variety of malicious cybersecurity threats.
Connectwise Mergers and Acquisitions (M&A) Activities
ConnectWise has made several acquisitions in the last year and a half. In November 2020, it acquired Perch Security and StratoZen, two cybersecurity firms, and in February 2021, Service Leadership, Inc - a data-driven TSP consulting firm.
Thoma Bravo acquired ConnectWise in February 2019. In October the same year, ConnectWise acquired Continuum and ITBoost, while at the same time making a strategic partnership with Webinfinity. Together, these moves put more problem-solving resources, tools for efficiency, and fuel for growth in the hands of partners while transforming ConnectWise into a technology and services platform for the entire technology channel – from vendors to distributors to TSPs and their customers.
Connectwise Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Connectwise applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Connectwise and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified ConnectWise Cloud customers.
Connectwise Overview
Ownership: - Thoma Bravo
Number of Employees: 950
Functional Markets: Analytics and BI, CRM, ERP Services and Operations Management, ITSM, PaaS, IaaS,
Key Verticals: Communication, Professional Services,
Connectwise Key Enterprise and Cloud Applications
ConnectWise Cloud
Connectwise Revenues, $M:
| Type/Year | 2020 | 2021 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Connectwise Revenue Breakdown By Type, $M:
| Type | License | Prof. Services | Hardware | Support & Maintenance | SaaS | PaaS | IaaS | Other (Non Enterprise Application Revenues) | Total |
|---|---|---|---|---|---|---|---|---|---|
| % of Total Revenues | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | 100% |
| Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
Connectwise Enterprise Applications Revenues By Functional Markets, $M:
Connectwise Enterprise Applications Revenues By Verticals, $M:
Connectwise Revenues By Region, $M
| Region | % of Total Revenues | 2021 Total Revenues, $M | 2021 Enterprise Applications Revenues, $M | 2021 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Connectwise Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Connectwise Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Connectwise Customers
No. of Connectwise Customers: 24100
No. of Connectwise Enterprise Applications Customers: x
No. of Connectwise Cloud Customers: x
No. of Connectwise Cloud Subscribers: 161000
More than 24100 technology companies rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. Among its customers are: Heartland Technology Solutions, XFER Communications, Center for Computer Resources, Blough Tech, Inc., Technology Experts, Inc., Preferred IT Group, Inc., Axcell Technologies, Ciracom, DBS Communications, IT Resource, ITConnexx, NetStar and others.
Connectwise Market Opportunities, M&A and Geo Expansions
In August 2021, ConnectWise has fulfilled several new roles across the APAC region. These new hires are part of a broader growth strategy for ConnectWise focused on the Asia Pacific region. They will be focused on providing locally-based support for partners in the Australian channel, expanding the footprint of ConnectWise significantly across Australia and New Zealand.
In June 2021, ConnectWise hired Raffael Marty as senior vice president of product management for cybersecurity. A respected and experienced voice in technology and cybersecurity, Marty brings more than 20 years of cybersecurity industry experience across engineering, analytics, research, and strategy to the company. Prior to ConnectWise, Marty was chief research and intelligence officer at Forcepoint and has had senior leadership and ownership roles at Sophos, PWC, Splunk, and PixlCloud. Marty will be responsible for developing ConnectWise’s cybersecurity strategy aligned with the TSP community’s current and future needs. This includes leading the cybersecurity pillar of the ConnectWise Platform, strategic partnerships, investments, and related ventures.
Connectwise Risks and Challenges
Integration of the latest acquisitions and multiple product suites under one umbrella will be a challenge for ConnectWise.
ConnectWise cut its global workforce by 4 percent. COVID-19 pandemic disrupted the company’s ability to execute its 2020 plans.
Connectwise Ecosystem, Partners, Resellers and SI
In July 2021, ConnectWise and SentinelOne, a cybersecurity platform company, have made a strategic technology partnership to support their unified fight against cybercriminals by offering SentinelOne Control and SentinelOne Complete as standalone products in the ConnectWise security product suite.
In 2019, ConnectWise partnered with e92plus, the leading cybersecurity VAD for the UK channel. The partnership combines ConnectWise’s decades of experience in the MSP space and e92plus’ thirty years of bringing world-class security offerings to VARs. The agreement covers the UK and Northern Ireland.
In November 2018, ConnectWise has partnered with Sienna Group, a data-centric managed security services provider, to offer the Cybersecurity Risk Assessment Tool to their partners. ConnectWise continues to expand its domestic and international footprint with new offices in strategic locations including London, Los Angeles, Sacramento, Seattle, Chicago and Brisbane. The effort, part of a focus to put expert consultants as close as possible to partners, will continue as the company grows its partner base into more geographies.
Connectwise Cloud Infrastructure Insights
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- Connectwise Public Cloud and Infrastructure (IaaS)
- Connectwise Platform (PaaS)
- Connectwise Application Delivery
- Connectwise Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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