Connectwise Strengths, Domain Expertise, and Key Differentiators
ConnectWise delivers IT services and management applications to small and mid-sized companies. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to streamline IT companies.
Connectwise Recent Developments
In March 2019, ConnectWise launched ConnectWise Identify which allows managed service providers (MSPs) to easily assess their own and their customers’ current security posture against a wide variety of malicious cybersecurity threats.
Connectwise Mergers and Acquisitions (M&A) Activities
In 2019, ConnectWise revealed the acquisitions of Continuum and ITBoost, as well as a strategic partnership with Webinfinity. Together, these moves put more problem-solving resources, tools for efficiency, and fuel for growth in the hands of partners while transforming ConnectWise into a technology and services platform for the entire technology channel – from vendors to distributors to TSPs and their customers.
In February 2019, Thoma Bravo, a private equity investment firm acquired ConnectWise. The partnership with Thoma Bravo will advance ConnectWise’s long-term vision and roadmap. Partners can expect innovative cybersecurity solutions, advanced education, go to market tools for the as a service world and a connected ecosystem to drive greater productivity and simplicity.
Connectwise Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Connectwise applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Connectwise and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified ConnectWise Cloud, customers.
Ownership: - x
Number of Employees: 950
Functional Markets: ERP Services and Operations Management,
Key Verticals: Professional Services,
Connectwise Key Enterprise and Cloud Applications
Connectwise Revenues, $M:
|Type/Year||2018||2019||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Connectwise Revenue Breakdown By Type, $M:
|Type||License||Services||Hardware||Support & Maintenance||SaaS|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe|
Connectwise Enterprise Applications Revenues By Functional Markets, $M:
Connectwise Enterprise Applications Revenues By Verticals, $M:
Connectwise Revenues By Region, $M
|Region||% of Total Revenues||2019 Total Revenues, $M||2019 Enterprise Applications Revenues, $M||2019 Cloud Applications Revenues, $M|
Connectwise Direct vs Indirect sales
|Region||Direct Sales||Indirect Sales||Total|
Connectwise Customers - Breakdown by Geo, Size, Vertical and Product
No. of Connectwise Customers: 24098
No. of Connectwise Enterprise Applications Customers: 24098
No. of Connectwise Cloud Customers: x
No. of Connectwise Cloud Subscribers: 161000
More than 24098 technology companies rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. Among its customers are: Heartland Technology Solutions, XFER Communications, Center for Computer Resources, Blough Tech, Inc., Technology Experts, Inc., Preferred IT Group, Inc., Axcell Technologies, Ciracom, DBS Communications, IT Resource, ITConnexx, NetStar and others.
Connectwise Market Opportunities, M&A and Geo Expansions
In December 2018, ConnectWise acquired security solutions provider Sienna Group, a managed security services provider (MSSP), as the company’s first major step to lead managed service providers (MSPs) into the world of cybersecurity. The acquisition of Sienna Group will enable Cybersecurity Center of Excellence to educate MSPs on best practices of every aspect of cybersecurity.
Connectwise Risks and Challenges
ConnectWise appointed a new CEO, Jason Magee.
Connectwise’s migration to the Cloud is a work in progress.
Connectwise Ecosystem, Partners, Resellers and SI
In 2019, ConnectWise partnered with e92plus, the leading cybersecurity VAD for the UK channel. The partnership combines ConnectWise’s decades of experience in the MSP space and e92plus’ thirty years of bringing world-class security offerings to VARs. The agreement covers the UK and Northern Ireland.
From 2018, 215 companies integrate with ConnectWise’s software.
In November 2018, ConnectWise has partnered with Sienna Group, a data-centric managed security services provider, to offer the Cybersecurity Risk Assessment Tool to their partners. ConnectWise continues to expand its domestic and international footprint with new offices in strategic locations including London, Los Angeles, Sacramento, Seattle, Chicago and Brisbane. The effort, part of a focus to put expert consultants as close as possible to partners, will continue as the company grows its partner base into more geographies.
Connectwise Cloud Infrastructure Insights
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- Connectwise Public Cloud and Infrastructure (IaaS)
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- Connectwise Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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