CSG Systems International Strengths, Domain Expertise, and Key Differentiators
CSG Systems is a business support solutions provider primarily serving the communications industry. CSG Ascendon-a digital services platform that allows communications service providers (CSPs), content producers, and retailers to launch, scale and monetize new digital services such as movies, music, games, home security and more. By overlaying existing BSS and other technology systems, CSG Ascendon enables providers to launch new digital services without uprooting existing infrastructure.
CSG Systems International Recent Developments
In October 2021 CSG International launched CSG Xponent, a unified, cloud engagement hub that takes uninspired customer engagements and turns them into extraordinary customer experiences. By bringing together holistic customer data, industry-leading customer journey orchestration and analytics, proven omnichannel communications, and an unmatched passion for customer experience excellence, Xponent enables leading brands to impact the entire customer lifecycle from awareness to purchase and long-term retention. With CSG Xponent, companies deliver personalized, predictive, and proactive customer connections that drive better business outcomes, quicker time to value, and lower risk. CSG Xponent delivers a differentiated experience that overcomes data silos and the complexity of disconnected assets with an end-to-end platform that taps into real-time customer interactions across all points in the customer lifecycle. The capabilities within the Xponent platform provide advanced CX analytics that uncovers insights, which can be turned into actions that make a meaningful difference at every customer touchpoint.
In August 2020, Forte Payment Systems, a CSG company, and SeamlessDocs, a leading provider of eSignature and form automation software for governments, formed a strategic partnership that integrates Forte’s payment processing solutions with SeamlessDocs’ digital forms, cloud-based software as a service (SaaS). Together, the two organizations will support public sector institutions' digital transformation efforts, providing the ability to turn paper documents into electronic forms with secure payments capabilities.
In March 2020, Forte Payment Systems, a CSG company, launched its new BillPay solution including omnichannel accessibility, player-friendly navigation, biller customization, and advanced technology that delivers a secure and seamless payment experience. BillPay gives billers the ability to collect payments and payers the freedom to transact when, where, and how they want. The solution offers an elevated approach to digital payment transformation, helping companies gain superior insight into business performance and customer satisfaction.
CSG Systems International Mergers and Acquisitions (M&A) Activities
In October 2021 CSG International has acquired DGIT Systems, a provider of configure, price, and quote (CPQ) and order management solutions for the telecoms industry. The acquisition brings together industry-leading solutions specifically designed to streamline the complexities of commercializing the next era of multi-party digital offerings that will drive business growth for communications service providers (CSPs). The combined CSG and DGIT solution provides a TM Forum Conformance Certified, modern, open, and decoupled architecture that provides the flexibility for CSPs to innovate and implement new digital services.
In July 2021, CSG International acquired Kitewheel, the leading provider for customer journey orchestration and analytics. The acquisition unites respective industry leaders and propels CSG into new industry verticals, unlocking a $10 billion global market growth opportunity that further extends the company’s position in customer experience management. The combination of CSG’s digital customer engagement technologies and Kitewheel’s journey orchestration and analytics SaaS technology creates a powerhouse, cloud-based, engagement platform that orchestrates real-time, contextually relevant customer experiences for leading brands. The result is a real-time interaction management platform that bridges the gap between information silos and taps into the power of unified customer interaction and behavioral data to produce meaningful, end-to-end customer journeys.
CSG and Kitewheel have already successfully sold and delivered multiple customers win worldwide, including a full-suite deployment at one of the world’s largest global banks. The financial services giant turned to CSG and Kitewheel to simplify and automate its mortgage notification process and comply with various regulations. The bank increased its digital customer notifications by over 10%, reduced paper and postage costs, and improved overall operational efficiency. Based on the success of the mortgage use case, the bank has since expanded the CSG-Kitewheel technology suite to other lines of business in its ongoing effort to provide optimized micro-journeys for exceptional and personalized customer experiences.
CSG Systems International Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying CSG Systems International applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of CSG Systems International and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Ascendon Digital Commerce Platform,, CSG Xponent, CSG Field Service Management customers.
CSG Systems International Overview
Ownership: - CSGS - NASDAQ
Number of Employees: 4807
CSG Systems International Key Enterprise and Cloud Applications
Ascendon Digital Commerce Platform,, CSG Xponent, CSG Field Service Management
CSG Systems International Revenues, $M:
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* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
CSG Systems International Revenue Breakdown By Type, $M:
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CSG Systems International Enterprise Applications Revenues By Functional Markets, $M:
CSG Systems International Enterprise Applications Revenues By Verticals, $M:
CSG Systems International Revenues By Region, $M
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CSG Systems International Direct vs Indirect sales
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CSG Systems International Customers - Breakdown by Geo, Size, Vertical and Product
No. of CSG Systems International Customers: 500
No. of CSG Systems International Enterprise Applications Customers: 500
No. of CSG Systems International Cloud Customers: x
No. of CSG Systems International Cloud Subscribers: 520 Million
For nearly 30 years, CSG has been a trusted partner to more than 500 companies worldwide, including the majority of the world's top 100 Communication Service Providers.
Key clients are America Movil, Mediacom Communications, Bell TV, MTN, Bharti Airtel, Singtel, Cable One Inc., Telefônica, Charter Communications, Inc., Telstra, Comcast Corporation, Time Warner Cable, Inc., DISH Network Corporation, Verizon, Hutchinson Whampoa 3G, Vodafone. Cofiroute USA, Cubic Transportation Systems, Deutsche Bahn, Frontier Airlines , Navient, ADT, British Gas , Minnesota Power and Light, Blue Cross Blue Shield, eClinicalWorks, Election Systems & Software, Equinix and many others.
CSG Systems International Market Opportunities, M&A and Geo Expansions
In May 2021 CSG International has formally acquired Tango Telecom, a leading supplier of convergent policy control and messaging solutions. The acquisition is the culmination of a long-standing relationship that delivers end-to-end digital monetization solutions to some of the world’s largest and most successful communications service providers (CSPs). The acquisition of Tango Telecom arms CSG with real-time, dynamic policy and call control management. This, coupled with CSG’s industry-leading charging and digital monetization capabilities, forms a complete end-to-end solution for converged voice and data services across 3G, 4G, and 5G networks, and delivers enhanced monetization of B2B2x business models.
In August 2020, CSG joined the Colorado Smart Cities Alliance. In doing so, the company brings its leadership, experience and innovation across customer engagement and digital monetization technologies to support the Alliance and its member companies. The Colorado Smart Cities Alliance is a statewide coalition of Colorado municipalities, leading private sector technology companies, educational and research institutions, and philanthropic institutions focused on solving complex societal issues through innovation and partnership. Alliance members seek to improve quality of life within Colorado’s diverse communities by building relationships across sectors and jurisdictions to pilot and scale new technologies. Joining the Alliance is a natural extension of CSG’s work advancing smart city initiatives with customers worldwide, to its home state of Colorado. To support the alliance and its members, CSG will advise, consult, and co-develop technology solutions to help Colorado municipalities and businesses across multiple verticals fuel innovation, grow revenue and foster development in a sustainable manner.
CSG Systems International Risks and Challenges
Much of CSG's success could depend on how well carriers adopt Ascendon, its next-generation platform for billing, eCommerce and other digital services.
Continued conversion of its clients' installed base from legacy systems like Amdocs to CSG is also a key to its ability to increase recurring revenues and bigger wallet shares among big cable companies like Comcast and Time Warner.
Another risk lies in the growing consolidation of the carrier space and the emergence of new content delivery services from providers such as Netflix and Amazon that could render CSG's new platform to a lesser role.
CSG Systems International Ecosystem, Partners, Resellers and SI
CSG organizes its sales efforts to clients primarily within it geographically dispersed, dedicated account teams, with senior-level account managers who are responsible for new revenues and renewal of existing contracts within a client account. CSG has partnered with: Accenture, American Support, BNY Mellon, Capgemini, Cognizant, CSC, Hewlett-Packard, Ibex Africa, IBM, Indra, Infosys, Neustar, Inc., OpenCloud, Planet Group Inc., Seavus, SundaySky, Technoserv, Wipro Technologies, and others.
CSG Systems International Cloud Infrastructure Insights
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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