DocuSign, Inc. Among Cloud Top 500

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DocuSign, Inc. Strengths, Domain Expertise, and Key Differentiators

DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time.

The signatures processed by DocuSign are comparable to traditional signatures based on the ESIGN Act as well as the European Union's Directive on eSignatures. DocuSign has signed a number of key partners that agree to incorporate its digital signature products into their offerings. The partners include HP, Iron Mountain, PayPal,, National Association of Realtors and Google Drive underscoring the growing popularity of its products.

DocuSign supports virtually any document and form type in simple and complex workflows and provides broad user authentication options, data collection, secure document/data storage, and retrieval, as well as real-time negotiation and collaboration tools.

DocuSign, Inc. Recent Developments

In May 2020, DocuSign acquired Seal Software, a contract analytics and artificial intelligence (AI) technology providers. This marks another step toward bringing the benefits of AI to the digital transformation of the agreement process.

In May 2018, DocuSign launched a new developer center as API usage doubles.

DocuSign, Inc. Mergers and Acquisitions (M&A) Activities

In September 2018, DocuSign acquired SpringCM. With SpringCM, DocuSign will accelerate customers' ability to modernize their Systems of Agreement, all the way from preparing to signing, acting on, and managing agreements.

DocuSign, Inc. Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying DocuSign, Inc. applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of DocuSign, Inc. and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified DocuSign Agreement Cloud customers.

DocuSign, Inc. Key Enterprise and Cloud Applications

DocuSign Agreement Cloud

DocuSign, Inc. Revenues, $M:

Type/Year20182019YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

DocuSign, Inc. Revenue Breakdown By Type, $M:

TypeLicenseServicesHardwareSupport & MaintenanceSaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

DocuSign, Inc. Revenues By Region, $M

Region% of Total Revenues2019 Total Revenues, $M2019 Enterprise Applications Revenues, $M2019 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

DocuSign, Inc. Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

DocuSign, Inc. Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified DocuSign, Inc. Customers

No. of DocuSign, Inc. Customers: 585000

No. of DocuSign, Inc. Enterprise Applications Customers: 585000

No. of DocuSign, Inc. Cloud Customers: 585000

No. of DocuSign, Inc. Cloud Subscribers: x

The DocuSign Agreement Cloud has more than 585,000 customers and hundreds of millions of users. Among DocuSign Global Trust Network customers are Expedia, RedBull, HP, McKesson, Xerox, Turner, Expedia, Air Canada, LinkedIn, F5, BECU, American Airlines, Land America, RE/MAX, AMICA, Worldspan, Sony, Weyerhaeuser, Yamaha, Cystic Fibrosis Trust, Madison Capital, Ellie Mae, Umpqua Bank, Maxim Commercial Capital, Hanson McClain.

More than 200,000 companies, including Allergan, AON, AstraZeneca, AXA, Bayer, Cisco, Century21, Credit Suisse, Edward Jones, FedEx, HotelTonight, ING, John Deere, Misys, Nationwide, NBC Universal, New York Life, Nokia, Pentagon Federal Credit Union, Sony, Tata Communications, TD Ameritrade Institutional, Tesla, UBS, Virgin Holidays and many others are using DocuSign for dramatic ROI, increased security and compliance, and better end-user experiences.

DocuSign, Inc. Market Opportunities, M&A and Geo Expansions

In July 2020, DocuSign acquired Liveoak Technologies. The acquisition builds on the companies' existing partnership, where DocuSign eSignature is integrated with Liveoak's secure agreement-collaboration platform. Liveoak uses web-based videoconferencing, rich collaboration features, identity verification and other tools to help complete an auditable transaction remotely—and it counts some of the world's largest financial institutions as customers.

DocuSign is planning to leverage Liveoak's technology and expertise to accelerate the launch of DocuSign Notary, a new product in the Agreement Cloud suite that focuses on remote online notarization (RON) where audio-visual technology is used to complete a notarial act when the signers and the notary public are in different places.

In September 2017, DocuSign and Ingram Micro Cloud become partners. The new partnership expands the availability of DocuSign's digital offerings to thousands of resellers and new customers around the world. In August 2017, Reflecting the continued momentum behind digital transformation across the U.S. government DocuSign has been granted authority under the Federal Risk and Authorization Management Program (FedRAMP).

In May 2017, To help serve the data residency requirements of organizations across Canada and to enable it to scale quickly into other international markets, DocuSign has chosen Microsoft Azure as its preferred cloud services platform. The decision comes as the company launches its 'Invest for Canada' initiative to drive a deeper focus on serving the needs of the Canadian public and private sector.

DocuSign, Inc. Risks and Challenges

DocuSign is dealing with deficit of $1.1 billion. It needs to sustain increased revenue levels in the future to become profitable.

DocuSign, Inc. Ecosystem, Partners, Resellers and SI

DocuSign Negotiate for Salesforce, available on Salesforce AppExchange, helps companies accelerate the process of generating and negotiating agreements. And DocuSign CLM, available today on AppExchange, represents the next generation of the company's contract lifecycle management offering—a solution born from the acquisition of Chicago-based SpringCM in September last year.

The new products also join the existing DocuSign Agreement Cloud for Salesforce offerings, including DocuSign eSignature for Salesforce, the highly rated e-signature app on AppExchange that is used by thousands of Salesforce sales reps every day.

The DocuSign Agreement Cloud, a portfolio of dozens products has more than 350 integration partners.

DocuSign, Inc. Cloud Infrastructure Insights

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  • DocuSign, Inc. Public Cloud and Infrastructure (IaaS)
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  • DocuSign, Inc. Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: Us

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