DocuSign, Inc. Among Cloud Top 500

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DocuSign, Inc. Strengths, Domain Expertise, and Key Differentiators

DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time.

The signatures processed by DocuSign are comparable to traditional signatures based on the ESIGN Act as well as the European Union's Directive on eSignatures. DocuSign has signed a number of key partners that agree to incorporate its digital signature products into their offerings. The partners include HP, Iron Mountain, PayPal,, the National Association of Realtors, and Google Drive underscoring the growing popularity of its products.

DocuSign supports virtually any document and form type in simple and complex workflows and provides broad user authentication options, data collection, secure document/data storage, and retrieval, as well as real-time negotiation and collaboration tools.

DocuSign, Inc. Recent Developments

In 2021 DocuSign and Salesforce announced an expansion of their global strategic partnership to build new joint solutions that make it easier for customers to accelerate how agreements are facilitated with greater use of Slack for team collaboration. It also introduced DocuSign Ventures, a new initiative dedicated to nurturing the growing ecosystem of entrepreneurs and startups as part of Agreement Cloud evangelism.

DocuSign earlier acquired Seal Software, contract analytics, and artificial intelligence (AI) technology providers. This marks another step toward bringing the benefits of AI to the digital transformation of the agreement process.

In September 2020, DocuSign unveiled DocuSign Analyzer, the AI-powered contract analytics solution designed for incoming agreements. As an extension of DocuSign Insight—the enterprise AI solution that lets companies find, search and understand the agreements they already have—Analyzer streamlines the process of reviewing and negotiating agreements when companies first receive them.

In May 2018, DocuSign launched a new developer center as API usage doubled.

DocuSign, Inc. Mergers and Acquisitions (M&A) Activities

In September 2018, DocuSign acquired SpringCM. With SpringCM, DocuSign will accelerate customers' ability to modernize their Systems of Agreement, all the way from preparing to signing, acting on, and managing agreements.

DocuSign, Inc. Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying DocuSign, Inc. applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of DocuSign, Inc. and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified DocuSign Agreement Cloud customers.

DocuSign, Inc. Key Enterprise and Cloud Applications

DocuSign Agreement Cloud

DocuSign, Inc. Revenues, $M:

Type/Year20202021YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

DocuSign, Inc. Revenue Breakdown By Type, $M:

TypeLicenseProf. ServicesHardwareSupport & MaintenanceSaaSPaaSIaaSOther (Non Enterprise Application Revenues)Total
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe 100%
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

DocuSign, Inc. Revenues By Region, $M

Region% of Total Revenues2021 Total Revenues, $M2021 Enterprise Applications Revenues, $M2021 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

DocuSign, Inc. Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

DocuSign, Inc. Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified DocuSign, Inc. Customers

No. of DocuSign, Inc. Customers: 1 Million

No. of DocuSign, Inc. Enterprise Applications Customers: 1 Million

No. of DocuSign, Inc. Cloud Customers: 1 Million

No. of DocuSign, Inc. Cloud Subscribers: 1 Billion

The DocuSign Agreement Cloud has more than 1 million customers and 1 billion users. Among DocuSign Global Trust Network customers are Expedia, RedBull, HP, McKesson, Xerox, Turner, Expedia, Air Canada, LinkedIn, F5, BECU, American Airlines, Land America, RE/MAX, AMICA, Worldspan, Sony, Weyerhaeuser, Yamaha, Cystic Fibrosis Trust, Madison Capital, Ellie Mae, Umpqua Bank, Maxim Commercial Capital, Hanson McClain.

More than 200,000 companies, including Allergan, AON, AstraZeneca, AXA, Bayer, Cisco, Century21, Credit Suisse, Edward Jones, FedEx, HotelTonight, ING, John Deere, Misys, Nationwide, NBC Universal, New York Life, Nokia, Pentagon Federal Credit Union, Sony, Tata Communications, TD Ameritrade Institutional, Tesla, UBS, Virgin Holidays and many others are using DocuSign for dramatic ROI, increased security and compliance, and better end-user experiences.

DocuSign, Inc. Market Opportunities, M&A and Geo Expansions

In March 2021, DocuSign unveiled DocuSign Notary, its remote online notarization (RON) solution designed to enable organizations to notarize agreements virtually. DocuSign Notary makes it possible to notarize agreements via a secure audio-visual session, thereby adding speed, convenience, and cost-efficiency to this essential business function.

In July 2020, DocuSign acquired Liveoak Technologies. The acquisition builds on the companies' existing partnership, where DocuSign eSignature is integrated with Liveoak's secure agreement-collaboration platform. Liveoak uses web-based videoconferencing, rich collaboration features, identity verification, and other tools to help complete an auditable transaction remotely—and it counts some of the world's largest financial institutions as customers.

DocuSign is planning to leverage Liveoak's technology and expertise to accelerate the launch of DocuSign Notary, a new product in the Agreement Cloud suite that focuses on remote online notarization (RON) where audio-visual technology is used to complete a notarial act when the signers and the notary public are in different places.

In September 2017, DocuSign and Ingram Micro Cloud become partners. The new partnership expands the availability of DocuSign's digital offerings to thousands of resellers and new customers around the world. In August 2017, Reflecting the continued momentum behind digital transformation across the U.S. government DocuSign has been granted authority under the Federal Risk and Authorization Management Program (FedRAMP).

In May 2017, To help serve the data residency requirements of organizations across Canada and to enable it to scale quickly into other international markets, DocuSign has chosen Microsoft Azure as its preferred cloud services platform. The decision comes as the company launches its 'Invest for Canada' initiative to drive a deeper focus on serving the needs of the Canadian public and private sector.

DocuSign, Inc. Risks and Challenges

DocuSign made changes in the leadership team. In 2021, DocuSign appointed former Cisco SVP and Chief Data Officer Shanthi Iyer as its new Chief Information Officer (CIO). Furthermore, in 2020, Kamal Hathi joined as the new Chief Technology Officer.

DocuSign, Inc. Ecosystem, Partners, Resellers and SI

In October 2021, Salesforce and DocuSign unveiled an expansion of their global strategic partnership to build new joint solutions that make it easier for customers to accelerate how agreements are facilitated around the world. New innovations will automate the contract process with AI-based, smart solutions that improve the customer experience of preparing, signing, and managing agreements, drive faster ROI, and increase collaboration amongst organizations with Slack functionality.

DocuSign Negotiate for Salesforce, available on Salesforce AppExchange, helps companies accelerate the process of generating and negotiating agreements. And DocuSign CLM, available today on AppExchange, represents the next generation of the company's contract lifecycle management offering—a solution born from the acquisition of Chicago-based SpringCM in September last year.

The new products also join the existing DocuSign Agreement Cloud for Salesforce offerings, including DocuSign eSignature for Salesforce, the highly-rated e-signature app on AppExchange that is used by thousands of Salesforce sales reps every day.

The DocuSign Agreement Cloud, a portfolio of dozens of products has more than 350 integration partners.

DocuSign, Inc. Cloud Infrastructure Insights

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Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: Us

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