DocuWare, a Ricoh Company Among Cloud Top 500

Planegger Str. 1

Germering, x, 82110, Germany

49 89 894433-44


DocuWare, a Ricoh Company Strengths, Domain Expertise, and Key Differentiators

DocuWare is a provider of document management software providing repository and workflow automation functions, also referred to as enterprise content management or more recently content services.

DocuWare, a Ricoh Company Recent Developments

In the end of 2020, DocuWare partnered with DocuSign. At a time when more businesses than ever are supporting remote workforces, the integration of DocuSign’s electronic signature technology to DocuWare’s content services portfolio further ensures business continuity and productivity for all teams.

In May 2019, DocuWare unveiled DocuWare 7.1, the latest version of its flagship document management and workflow software. Highlights include improved workflow capabilities, a new Workflow User License, and automatic processing by line item on invoices. In October 2019, DocuWare unveiled version 7.2 of its flagship software. DocuWare Version 7.2 is available in cloud and on-premises versions.

2018 saw the launch of two new programs that accelerated cloud growth. First, DocuWare Cloud Partner program was piloted in Germany, helping the company acquire new partners focused on selling cloud technology exclusively. Right after that, came the roll out of DocuWare Kinetic Solutions, which are cloud-only, reconfiguration solutions for invoice processing and employee management that cut implementation time to just hours and remove layers of onboarding complexity.

DocuWare, a Ricoh Company Mergers and Acquisitions (M&A) Activities

In July 2019, Ricoh acquired DocuWare. DocuWare will operate as an independent subsidiary.

DocuWare, a Ricoh Company Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying DocuWare, a Ricoh Company applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of DocuWare, a Ricoh Company and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified DocuWare Cloud customers.

DocuWare, a Ricoh Company Key Enterprise and Cloud Applications

DocuWare Cloud

DocuWare, a Ricoh Company Revenues, $M:

Type/Year20202021YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

DocuWare, a Ricoh Company Revenue Breakdown By Type, $M:

TypeLicenseProf. ServicesHardwareSupport & MaintenanceSaaSPaaSIaaSOther (Non Enterprise Application Revenues)Total
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe 100%
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

DocuWare, a Ricoh Company Revenues By Region, $M

Region% of Total Revenues2021 Total Revenues, $M2021 Enterprise Applications Revenues, $M2021 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

DocuWare, a Ricoh Company Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

DocuWare, a Ricoh Company Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified DocuWare, a Ricoh Company Customers

No. of DocuWare, a Ricoh Company Customers: 15000

No. of DocuWare, a Ricoh Company Enterprise Applications Customers: 15000

No. of DocuWare, a Ricoh Company Cloud Customers: x

No. of DocuWare, a Ricoh Company Cloud Subscribers: x

DocuWare is a trusted provider to over 15,000 customers, and 650,000 users across 100 countries.

DocuWare, a Ricoh Company Market Opportunities, M&A and Geo Expansions

The company’s new customer growth increased by 20 percent year over year (2020 - 2021), with 2,280 new businesses choosing DocuWare solutions. DocuWare Cloud continued its winning streak with almost 75 percent of all new customers choosing the cloud-based version. Cloud revenue has grown by 41 percent over the same period last year.

Over the past two years, DocuWare accelerated its success with its cloud-first strategy. With its reliability and security, as well as time and money-saving features, the cloud is the most effective productivity platform for the employees. DocuWare’s expansive growth is an indication of how more organizations are looking to leverage these benefits to their advantage.

DocuWare, a Ricoh Company Risks and Challenges

As of mid-2019, DocuWare operates as a Ricoh subsidiary. The future of DocuWare is now depending on Ricoh.

DocuWare, a Ricoh Company Ecosystem, Partners, Resellers and SI

DocuWare has offices in Germering near Munich and New Windsor (New York, USA), the development center in Sofia (Bulgaria) and branches in Spain, France and Great Britain. There are also more than 750 sales partners worldwide.

In December 2019, DocuWare partnered with Validated ID to offer customers a new electronic signature service. With the introduction of this new service to its product portfolio, the company believes that participating customers will benefit from increased compliance, document security, process efficiency and transaction accuracy in workflows that require an electronic signature.

DocuWare partners make up a network of over 1,000 DocuWare experts worldwide – offering a tremendous wealth of knowledge and experience. DocuWare 600 partners are ALOS GmbH, ALPHA COM Deutschland GmbH, ALTEXENCE SAS, Applabs GmbH, Behrens & Schuleit GmbH, bmd GmbH, CCC City Computer Contor GmbH, and many others.

DocuWare, a Ricoh Company Cloud Infrastructure Insights

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  • DocuWare, a Ricoh Company Public Cloud and Infrastructure (IaaS)
  • DocuWare, a Ricoh Company Platform (PaaS)
  • DocuWare, a Ricoh Company Application Delivery
  • DocuWare, a Ricoh Company Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: Us

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