DocuWare, a Ricoh Company Among Cloud Top 500

Planegger Str. 1

Germering, x, 82110, Germany

49 89 894433-44


DocuWare, a Ricoh Company Strengths, Domain Expertise, and Key Differentiators

By the end of 2018, the documents stored in the company’s cloud had increased by 124 percent, demonstrating the product’s growing appeal for small to medium-sized businesses starting to use document management software.

In November 2017, DocuWare published a rapid expansion of cloud solutions for Document Management. With Microsoft Azure as its cloud infrastructure, DocuWare empowers its customers with document management and workflow automation services built for future-readiness.

At the end of 2016, 555 companies were using DocuWare Cloud—but by the end of October in 2017, this number doubled.

DocuWare, a Ricoh Company Recent Developments

In October 2019, DocuWare unveiled version 7.2 of its flagship software. DocuWare Version 7.2 is available in cloud and on-premises versions. In May 2019, DocuWare unveiled DocuWare 7.1, the latest version of its flagship document management and workflow software. Highlights include improved workflow capabilities, a new Workflow User License, and automatic processing by line item on invoices.

2018 saw the launch of two new programs that accelerated cloud growth. First, DocuWare Cloud Partner program was piloted in Germany, helping the company acquire new partners focused on selling cloud technology exclusively. Right after that, came the roll out of DocuWare Kinetic Solutions, which are cloud-only, reconfiguration solutions for invoice processing and employee management that cut implementation time to just hours and remove layers of onboarding complexity.

DocuWare, a Ricoh Company Mergers and Acquisitions (M&A) Activities

In July 2019, Ricoh acquired DocuWare. DocuWare will operate as an independent subsidiary.

DocuWare, a Ricoh Company Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying DocuWare, a Ricoh Company applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of DocuWare, a Ricoh Company and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified DocuWare Cloud customers.

DocuWare, a Ricoh Company Key Enterprise and Cloud Applications

DocuWare Cloud

DocuWare, a Ricoh Company Revenues, $M:

Type/Year20182019YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

DocuWare, a Ricoh Company Revenue Breakdown By Type, $M:

TypeLicenseServicesHardwareSupport & MaintenanceSaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

DocuWare, a Ricoh Company Revenues By Region, $M

Region% of Total Revenues2019 Total Revenues, $M2019 Enterprise Applications Revenues, $M2019 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

DocuWare, a Ricoh Company Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

DocuWare, a Ricoh Company Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified DocuWare, a Ricoh Company Customers

No. of DocuWare, a Ricoh Company Customers: 18000

No. of DocuWare, a Ricoh Company Enterprise Applications Customers: 18000

No. of DocuWare, a Ricoh Company Cloud Customers: 3000

No. of DocuWare, a Ricoh Company Cloud Subscribers: x

DocuWare Cloud continues to move the needle on the company’s growth, with 60 percent of new customers choosing this option and driving the number of cloud-based customers to approximately 3,000 – an increase of 50 percent YOY. DocuWare delivers the most complete and scalable cloud document management system for companies of all sizes. DocuWare Cloud is now used across 158 countries, with deployments ranging from four users to well over 1,000 users. DocuWare customers are Arab Islamic Bank, Comelf S.A, Rawlings Sporting Goods, Home Run Auto Group, SPi Healthcare, Clinica Alemana, Unimed, Santander, Horizon, BNP Paribas, Tennet, Banco de Occidente S.A., CAT Tracsa, Volvo Financial Services, Talbot Marketing, Mayday Manufacturing, Accenture, Eskimo Steel, Modesto Radiology Imaging, TimePartner, Trust RE, Nobre Seguradora and many other.

DocuWare, a Ricoh Company Market Opportunities, M&A and Geo Expansions

In 2019 Docuware achieved 54.8 million euros in total revenue – an overall growth of 17 percent over 2018. The most notable contributor within this revenue increase is the expansion in cloud customers which has risen by 71 percent YOY and now accounts for 13.4 million euros of total 2019 revenues.

Over the past two years, DocuWare accelerated its success with its cloud-first strategy. With its reliability and security, as well as time and money-saving features, the cloud is the most effective productivity platform for the employees. DocuWare’s expansive growth is an indication of how more organizations are looking to leverage these benefits to their advantage.

DocuWare, a Ricoh Company Risks and Challenges

In March 2019, Jim Roberts becomes the new president of DocuWare Corporation. Based in the New York office, Jim will be responsible for the Americas. Co-presidents Dr. Michael Berger and Max Ertl will continue to lead the company globally.

As of mid-2019, DocuWare operates as a Ricoh subsidiary. The future of DocuWare is now depending on Ricoh.

DocuWare, a Ricoh Company Ecosystem, Partners, Resellers and SI

In December 2019, DocuWare partnered with Validated ID to offer customers a new electronic signature service. With the introduction of this new service to its product portfolio, the company believes that participating customers will benefit from increased compliance, document security, process efficiency and transaction accuracy in workflows that require an electronic signature.

DocuWare partners make up a network of over 1,000 DocuWare experts worldwide – offering a tremendous wealth of knowledge and experience. DocuWare 600 partners are ALOS GmbH, ALPHA COM Deutschland GmbH, ALTEXENCE SAS, Applabs GmbH, Behrens & Schuleit GmbH, bmd GmbH, CCC City Computer Contor GmbH, and many others.

DocuWare, a Ricoh Company Cloud Infrastructure Insights

Subscribe to read more about:

  • DocuWare, a Ricoh Company Public Cloud and Infrastructure (IaaS)
  • DocuWare, a Ricoh Company Platform (PaaS)
  • DocuWare, a Ricoh Company Application Delivery
  • DocuWare, a Ricoh Company Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: Us

Copyright © 2021, APPS RUN THE WORLD