eClinicalWorks Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS TOP 500 Market Report

eClinicalWorks Strengths, Domain Expertise, and Key Differentiators

eClinicalWorks offers cloud-based electronic health records and practice management services, supporting medical practices of all sizes and specialties in improving efficiency and patient care. Its platform stores health data for roughly one in five Americans, forming one of the largest SaaS networks in healthcare. In 2023, the company projected $900 million in revenue—up from $800 million in 2022—and reported over 180,000 providers using its solutions. More than 10,000 customers now use eClinicalWorks V12, the first multidimensional EHR. In times of crisis, such as hurricanes and wildfires, the platform has played a critical role in helping providers maintain care continuity by enabling access to patient data and facilitating communication. At Petaluma Health Center, for example, staff leveraged the EHR's communication and analytics tools to manage patient care during wildfires, issuing operational updates and accessing historical records to meet the needs of displaced patients.

eClinicalWorks Recent Developments

eClinicalWorks has integrated ChatGPT and other OpenAI tools into its EHR and practice management systems after migrating to Microsoft Azure, aiming to reduce administrative workloads and enable clinicians to interact with the EHR using natural language. This functionality also supports summarizing patient-provider interactions. The company’s V12 EHR software introduces significant enhancements, including faster performance, improved usability, and specialty-specific workflows across multiple fields. It also features tools like PRISMA, healow Chatbot, and previsit planning modules. Additionally, eClinicalWorks developed a Vaccine Administration Management Solution (VAMS) to support COVID-19 vaccine distribution across 29 states. Designed for rapid deployment, VAMS can integrate with eClinicalWorks EHR or operate independently, aiding practices and clinics in efficiently managing vaccine rollouts.

eClinicalWorks Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying eClinicalWorks applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of eClinicalWorks and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified eClinicalWorks, customers.

eClinicalWorks Key Enterprise and Cloud Applications

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eClinicalWorks Direct vs Indirect sales

eClinicalWorks Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified eClinicalWorks Customers

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With an established customer base comprising over 180,000 physicians and more than 850,000 users spanning across 25 countries, the company has made significant strides in the healthcare technology sector. Among the diverse clientele of eClinicalWorks are notable entities such as Huron Valley Physicians Association, Holyoke Medical Center, Urban Health Plan in New York, Meadowlands Hospital Medical Center, The National Football League, First Choice Health Centers, Virginia Physicians, Ohio Orthopedic Center, Christie Clinic, College Park Family Care Center in Kansas, Meritas Health Corporation, Albany Area Primary Health Care, and various others.

eClinicalWorks Market Opportunities, M&A and Geo Expansions

eClinicalWorks has steadily advanced its capabilities through strategic investments in artificial intelligence and interoperability. Its EHR platform now integrates generative AI, including ChatGPT, to enhance efficiency, alongside AI-based models for document management, no-show prediction, and RCM automation. The latest product updates include enhancements in specialty areas such as behavioral health, ASC, vision, dental, and allergy/immunology, delivered through version V12.0.2. The healow app has become a leading patient engagement tool, while healow Insights supports over 76,500 providers across 43,700 facilities, enabling data exchange for value-based care. The PRISMA platform connects to 4,500+ hospitals and generates over 4 million documents daily, while healow Payment Services processes over $200 million monthly. In opioid management, eClinicalWorks introduced an EHR-integrated Opioid Risk Tool and partnered with Appriss Health to simplify PDMP access. Additional partnerships with FigMD and OpenNotes expanded registry reporting and improved patient access to visit notes. Since 2017, the company has also supported CommonWell and Carequality interoperability frameworks, providing real-time, cross-system data sharing through a self-service EHR model.

eClinicalWorks Risks and Challenges

As a privately held entity, eClinicalWorks faces the potential risk of unsolicited advances from private equity firms seeking to capitalize on its substantial customer base and expanding recurring revenues. The company's future stability and trajectory may hinge on its ability to navigate and withstand such external pressures.

eClinicalWorks Ecosystem, Partners, Resellers and SI

eClinicalWorks has strengthened its position in both the U.S. and international markets through strategic partnerships and product innovations. In a collaboration with Humana, GuideWell, and Trusted Health Plan, the company introduced advanced bidirectional interoperability via its healow Insights platform to enhance connectivity between payers and providers. Internationally, eClinicalWorks expanded into Europe with a London office and signed Specsavers as its first UK-based customer. Specsavers, operating in over 1,700 stores across 10 countries, will utilize eClinicalWorks’ private cloud to manage vision and hearing care operations, POS systems, inventory, and EHRs. Additionally, through a partnership with Care UK, eClinicalWorks integrated wearable health data from WellWatch into its healow app, enabling 24/7 clinical support and promoting independent living for patients.

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: