Enghouse Interactive Strengths, Domain Expertise, and Key Differentiators
Enghouse Interactive is providing solutions that deliver differentiated customer experience and maximize the value of every customer interaction. All Enghouse Interactive solutions are platform-independent and can be deployed in the cloud, on-premise or a hybrid environment.
Enghouse Interactive's omnichannel contact center solutions provide a comprehensive, integrated toolbox for managing multiple interactions across a variety of channels, letting customers choose how they want to communicate: voice, email, fax, SMS, web or social. Managers can access real-time graphical data even while mobile, helping them to instantly respond to priority situations, and proactively resource for future events.
Enghouse Interactive Recent Developments
In July 2021, Enghouse Systems acquired Momindum SAS, a SaaS enterprise video software company. Momindum is an all-in-one SaaS enterprise video platform that manages virtual live events and on-demand videos for knowledge management and demand generation purposes. Users deploy the platform to transform videos into rich, interactive media with embedded outlines, quizzes and calls to action.
In June 2018 Survox, an Enghouse Interactive company introduced version 9 8.8.14 of its Survox Platform. Built on CfMC engines, the Survox platform is comprised of fully automated (IVR), computer-assisted (CATI) and web (CAWI) surveys. Survox enables customer insights managers, market research professionals, and opinion pollsters to collect quality data faster.
In January 2018, Biz Technology Solutions, a full-service technology solutions provider for medium to large organizations throughout the Southeastern United States, partnered with Enghouse Interactive. BTS and Enghouse will work hand-in-hand to offer diverse services, aimed at a target demographic, to provide customers with a more comprehensive communications solution using Microsoft's Skype for Business and the Enghouse quality management solutions.
Enghouse Interactive Mergers and Acquisitions (M&A) Activities
In July 2020, Enghouse Systems expand its product portfolio by acquiring Dialogic Group Inc. Based in Parsippany, New Jersey, USA, Dialogic is an industry-leading cloud-optimized real-time communications solutions provider, working with 48 of the world's top 50 mobile operators. With the evolution of 5G networks, this acquisition strengthens Enghouse Systems’ position in the enterprise video and unified communications market segment by adding rich multi-media processing applications and capabilities.
In October 2019, Enghouse Systems acquired Eptica S.A.With trailing annual revenue of approximately $13.0 million, Eptica is a leading provider of customer engagement software. Powered by artificial intelligence (“AI”), it enables businesses to make the customer experience a key link in their value chain.
The omnichannel and multi-lingual platform covers email, web, social media, webchat and agent channels, and allows organizations to improve customer engagement and increase efficiency particularly in distributed organizations. The platform drives sales by delivering fast and personalized responses to customer queries through their channel of choice. Eptica provides an important entry point into the French market for organic and acquisitive expansion of Enghouse Systems.
In May 2019 Enghouse Systems has acquired Vidyo, Inc. Vidyo is a provider of enterprise-class video software solutions that support visual communications across diverse end-points, networks of varying bandwidth and geographically dispersed locations. The company's infrastructure software platform leverages patented video routing, management and interoperability technologies to deliver best-in-class video quality, reliability, scalability, and security. Vidyo's suite of real-time video collaboration solutions extends Enghouse's enterprise product offering into media and content and is complementary with Enghouse's portfolio across all business sectors.
Enghouse Interactive Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Enghouse Interactive applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Enghouse Interactive and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Enghouse Interactive’s Contact Center customers.
Enghouse Interactive Overview
Ownership: - TSX: ENGH
Number of Employees: 2000
Functional Markets: Collaboration, CRM, HCM,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K227, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith-Based Nonprofit, Youth and Elderly Care, Special Cause Nonprofit, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
Enghouse Interactive Key Enterprise and Cloud Applications
Enghouse Interactive’s Contact Center
Enghouse Interactive Revenues, $M:
| Type/Year | 2020 | 2021 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Enghouse Interactive Revenue Breakdown By Type, $M:
| Type | License | Prof. Services | Hardware | Support & Maintenance | SaaS | PaaS | IaaS | Other (Non Enterprise Application Revenues) | Total |
|---|---|---|---|---|---|---|---|---|---|
| % of Total Revenues | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | 100% |
| Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
Enghouse Interactive Enterprise Applications Revenues By Functional Markets, $M:
Enghouse Interactive Enterprise Applications Revenues By Verticals, $M:
Enghouse Interactive Revenues By Region, $M
| Region | % of Total Revenues | 2021 Total Revenues, $M | 2021 Enterprise Applications Revenues, $M | 2021 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Enghouse Interactive Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Enghouse Interactive Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Enghouse Interactive Customers
No. of Enghouse Interactive Customers: 10000
No. of Enghouse Interactive Enterprise Applications Customers: x
No. of Enghouse Interactive Cloud Customers: x
No. of Enghouse Interactive Cloud Subscribers: x
Enghouse Interactive have enabled over 10,000+ mid-market and enterprise customers globally increase customer retention, with more than 1,000,000 agent seats, that handle more than 1,000,000,000 customer interactions daily. Among them are: Affinion International, Anheuser-Busch, Ascensos, Broadacres Housing Association, BT Global Services, Cardiff, and many others.
Enghouse Interactive Market Opportunities, M&A and Geo Expansions
In June 2021, Enghouse acquired Nebu BV, an Amsterdam-based provider of market research and data analytics software solutions. Nebu enhances Enghouse Systems's market research solutions and increases it's footprint to better serve new and existing customers.
In January 2018, Enghouse Interactive introduced Contact Center: Enterprise (CCE) 9.1, the latest release of its scalable, highly modular, omnichannel contact center platform. At the forefront of CCE 9.1 is the introduction of TouchPoint, Enghouse Interactive's visual, contextual interface for contact center agents.
First introduced in 2013, TouchPoint now provides a unified user experience across multiple Enghouse Interactive flagship products, including CCE, Communications Center (CC), and Quality Management Suite (QMS).
Enghouse Interactive Risks and Challenges
Global expansion can be a bit of a challenge for Enghouse Interactive.
Enghouse Interactive Ecosystem, Partners, Resellers and SI
Enghouse Interactive is a channel focus organization, with channel-ready products, understanding of the challenges faced by the channel in developing compelling propositions.
Among Enghouse Interactive partners are: Microsoft, Amazon Web Services, Dimension Data, Avaya, Cisco, Converge One, Telus, Enabling Technologies, Presidio, Arrow, SPS, Cerium Networks, ATCOM, TDS, Windstream, OneNeck, Black Box, CDW, Insight, Micro Automation, CNP Technologies, Lantana Communications, DTC and many others.
Enghouse Interactive Cloud Infrastructure Insights
Subscribe to read more about:
- Enghouse Interactive Public Cloud and Infrastructure (IaaS)
- Enghouse Interactive Platform (PaaS)
- Enghouse Interactive Application Delivery
- Enghouse Interactive Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
https://www.appsruntheworld.com/About Ushttps://www.appsruntheworld.com/taxonomy
https://www.appsruntheworld.com/FAQ
Copyright © 2023, APPS RUN THE WORLD