Epic Systems Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS and CLOUD TOP 500 Market Report

Epic Systems Strengths, Domain Expertise, and Key Differentiators

Specializing in healthcare applications tailored for mid-sized and large medical groups, hospitals, academic centers, and integrated healthcare organizations, Epic has achieved 33 years of continuous growth and successful implementations. Recognized as a silent giant in electronic health record adoptions, Epic operates as an employee-owned entity, distinguishing itself by relying solely on internal development without engaging in acquisitions—an uncommon trait in the software industry.

With a workforce exceeding 10,700 employees, Epic places substantial emphasis on research and development. The company has crafted one of the most extensive suites of integrated healthcare applications, standing out as one of the few to seamlessly integrate clinical, access, and revenue applications across the entire hospital-to-clinic continuum of care.

Epic Systems Recent Developments

In December 2022, Epic introduced Connection Hub, a platform where vendors can showcase their capability to interoperate with Epic software. Scheduled to launch on January 9, 2023, the new site enables any vendor with a connection to Epic to list their application and self-report the successful achievement of data exchange. Visitors to the site, including Epic customers, have access to vendor-provided information, including app descriptions and website links.

In August 2021, the launch of EpicShare.org provided healthcare executives with innovative ideas to enhance their organizations through healthcare IT. The platform amalgamates insights from industry leaders, offers quick tips for improving outcomes and performance, and presents in-depth case studies, aiming to inspire and guide healthcare leaders in advancing care. Additionally, the platform features valuable insights from Judy Faulkner.

In the wake of heightened demand for interoperability with external systems, Epic's comprehensive EHR strategy might necessitate a shift. A strategic alliance was established between Microsoft and Epic Systems in September 2020. This collaboration aims to offer providers utilizing Epic an integrated Teams experience within their electronic health record (EHR) clinical workflows.

Epic Systems Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Epic Systems applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Epic Systems and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Epic EHR cloud, customers.

Epic Systems Key Enterprise and Cloud Applications

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Epic Systems Direct vs Indirect sales

Epic Systems Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Epic Systems Customers

No. of Epic Systems Customers: 60000

No. of Epic Systems Enterprise Applications Customers: 60000

No. of Epic Systems Cloud Customers: x

No. of Epic Systems Cloud Subscribers: 400000

Epic's user base encompasses 60,000 clinics, with over 305 million patients currently holding electronic records in the Epic system.

The diverse clientele utilizing Epic includes academic medical centers, children's organizations, community hospitals, dental clinics, hospice facilities, independent practices, integrated delivery networks, life sciences entities, mental health providers, multi-specialty groups, payers, rehabilitation centers, retail clinics, safety net providers, skilled nursing facilities, specialty diagnostics labs, urgent care centers, and more.

Epic's software is deployed across healthcare organizations in ten countries, managing records for 250 million Americans, constituting 75 percent of the U.S. population, and 42 percent of the population in Denmark.

On May 25, 2021, Seth Howard, the product development lead at Epic, discussed the ongoing expansion of the Epic ecosystem in a presentation for health equity during the annual conference of the Workgroup for Electronic Data Interchange (WEDI). Howard highlighted the use of Epic's comprehensive care coordination application, the Compass Rose Module, by various groups to evaluate patient social determinants of health, facilitate enrollment in community-based programs, and monitor patient outcomes. This application integrates social determinants of health into patient records, treating them akin to vital signs or lab results.

For instance, Trinity Health utilizes the application to identify patients facing food insecurity and subsequently connects them with relevant nutritious food programs. Additionally, Epic collaborated with Lyft to incorporate rideshare services into appointment scheduling, addressing transportation as a social determinant of health.

In April 2020, the healthcare software company Epic, in collaboration with University Hospital, swiftly transformed the Meadowlands Exposition Center into a healthcare facility, now known as Secaucus Federal Medical Station. The project involved the provision of a plan by Epic and the deployment of a team with experience from surge installations across the country. While University Hospital staff managed the setup of the new facility amid their responsibilities for COVID-19 patient care, Epic contributed by donating software and services to support the initiative.

Epic's clientele, comprising approximately 400,000 physicians, features some of the largest healthcare organizations globally, including Johns Hopkins Health System, Duke University Health System, UNC Health Care, University of Utah Health Care, Vanderbilt Health System, Cleveland Clinic, Nationwide Children's Hospital, NYU Langone Medical Center, Kaiser Permanente, Virginia Medical Center, Aurora Health Care, Partners HealthCare, University of California health systems, Children's Healthcare of Atlanta, The University of Chicago Medical Center, The University of Wisconsin Hospitals and Clinics, Dartmouth Hitchcock Medical Center, and The University of Mississippi Medical Center.

Epic Systems Market Opportunities, M&A and Geo Expansions

Epic Systems, situated in Verona, Wisconsin, constructs expansive data centers on its campus to host and manage the electronic health records (EHR) systems and data for numerous medical groups and small hospital clients. This initiative brings Epic a significant stride closer to providing a "software as a service" solution, aligning with offerings from some of its industry competitors.

In September 2021, Walmart initiated a strategic collaboration with Epic Systems, leveraging its electronic health records (EHR) platform across various healthcare services, including virtual care. The deployment of Epic's platform is set to support all of Walmart's health and wellness business lines. The initial implementation will take place in four new Walmart Health Centers scheduled to open in Florida in early 2022.

In October 2020, the ride-sharing platform Lyft made an announcement stating that it would integrate with Epic to enable healthcare professionals to coordinate transportation for patients directly through the electronic health record system. Lyft for Epic aims to facilitate providers in scheduling rides directly from a patient's profile within the EHR, eliminating the need for patients to have the app on their phones.

In July 2018, EPIC Systems forged a partnership with prominent investors to establish a new entity named EPIC Systems Group. Compass Group Equity Partners, a St. Louis-based private equity firm, spearheaded the agreement. This acquisition infusion aims to bring growth and fresh expertise to EPIC's foundational business segments. Epic predominantly relies on its direct sales force and recommendations from its dedicated customer base.

Over the past year, Epic has unveiled notable partnerships. Collaborating with Apple on the HealthKit app and joining forces with IBM, Epic, known for its independent approach, has engaged in strategic alliances with major industry players.

Demonstrating commitment to growth, Epic Systems has undertaken an expansion project involving the construction of five new buildings, each anticipated to span around 100,000 square feet. These innovative plans mark the latest phase in a series of expansions for the company, which has now amassed a workforce exceeding 9,800 individuals on Verona's west end.

Epic Systems Risks and Challenges

Epic Systems has decided to discontinue further integration efforts with Google Cloud, citing a lack of enthusiasm for the partnership and the potential risk of customer attrition.

Given Epic's commitment to developing and maintaining its comprehensive healthcare applications, prioritizing end-to-end integration and patient safety, the drawback lies in the unavailability of individual components of its core clinical systems for separate purchase, intensifying the decision-making process for potential buyers.

Customers facing the prospect of replacing Epic with an alternative system may find it to be a challenging decision, particularly as many Epic customers are associated with university systems that are less likely to be acquired by investor-owned healthcare systems. Nevertheless, Epic's insistence on maintaining its independence may pose challenges for both its customer base and the broader ecosystem of developers and partners.

Epic Systems Ecosystem, Partners, Resellers and SI

Epic maintains a global presence with offices situated in various countries, including the United Kingdom, Canada, Denmark, the Netherlands, Saudi Arabia, Dubai (UAE), Finland, Ireland, Australia, Singapore, Switzerland, and Norway.

Organizations spanning Australia, Belgium, Canada, Finland, Saudi Arabia, Singapore, the Netherlands, the United Kingdom, and the United States have undergone transitions involving over 123,000 medical professionals and support staff migrating to Epic between September and year-end. This includes both inaugural implementations for health systems and expansions for existing Epic customers, incorporating additional applications or extending software deployment to additional facilities.

Epic concentrates its market efforts on mid-sized to large healthcare organizations, pediatric hospitals, and academic medical centers. In the United States, Epic has witnessed substantial growth over the past decade. Beyond the U.S., Epic has quietly broadened its reach, establishing offices in Europe, the Middle East, and Southeast Asia. With a commitment to ensuring customer success, Epic is poised to further penetrate major health systems globally, leveraging its esteemed references.

Epic Systems Cloud Infrastructure Insights

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Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

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