Hansen Technologies Among Apps Top 500

2 Frederick Street

Melbourne, VIC, 3108, Australia

61 3 9840 3000



Hansen Technologies Strengths, Domain Expertise, and Key Differentiators

Hansen is a Customer Care and Billing Solutions provider that develops, implements, and supports proprietary software and delivers Data Center, Application, and Implementation Services for the Energy, Pay TV, and Telecommunications industries. Hansen has made major inroads into the utility vertical in the Asia Pacific with a series of customer wins as well as acquisitions that have positioned the vendor well.

Hansen Technologies Recent Developments

In June 2020, Hansen launched Hansen Provision Release 7.0, the next generation of its globally-deployed service activation application. With this release, Hansen Provision adopts a new, cloud-native architecture to scale fulfillment operations and processes for services enabled by 5G and virtualized network services.

In September 2018, HansenCX announced the opening of a new, larger Ho Chi Minh Office at AVIA Vietnam. Earlier in August 2018, HansenCX opened a new office in downtown Columbia, South Carolina to accommodate rapid growth and leverage the area's diverse high-technology talent pool.

Hansen Technologies Mergers and Acquisitions (M&A) Activities

In May 2019, Hansen Technologies acquired Toronto-based Sigma Systems, which provides a variety of OSS and analytics systems to network operators of all types.

In July 2017, HansenCX acquired Enoro Holding A/S, the Nordic market-leading provider of Customer Information Systems (CIS) and Meter Data Management (MDM) systems for the energy sector. The acquisition will further expand the Company's energy footprint into a number of European countries namely Norway, Sweden, Finland, Germany, Netherlands, Switzerland, and Austria, and positions the Company to support further deregulation of the energy markets across Eastern Europe.

Hansen Technologies Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Hansen Technologies applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Hansen Technologies and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Hansen Cloud Solution, customers.

Hansen Technologies Overview

Ownership: - HSN:ASX

Number of Employees: 1500

Functional Markets: CRM, ERP Services and Operations, SPM, SCM, IaaS,

Key Verticals: Communications, Media, Utilites,

Hansen Technologies Key Enterprise and Cloud Applications

Hansen Cloud Solution,

Hansen Technologies Revenues, $M:

Type/Year 2019 2020 YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Hansen Technologies Revenue Breakdown By Type, $M:

Type License Prof. Services Hardware Support & Maintenance SaaS PaaS IaaS Other (Non Enterprise Application Revenues) Total
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe 100%
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

Hansen Technologies Revenues By Region, $M

Region % of Total Revenues 2020 Total Revenues, $M 2020 Enterprise Applications Revenues, $M 2020 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Hansen Technologies Direct vs Indirect sales

Region Direct Sales Indirect Sales Total
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Hansen Technologies Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Hansen Technologies Customers

No. of Hansen Technologies Customers: 600

No. of Hansen Technologies Enterprise Applications Customers: 600

No. of Hansen Technologies Cloud Customers: x

No. of Hansen Technologies Cloud Subscribers: x

Hansen Technologies enable more than 600 clients to deliver cost-effective end-to-end business initiatives to improve their customers' experience. Hansen has offices in Australia, the USA, New Zealand, China, Denmark, Germany, Argentina, Brazil, South Africa, Norway, Finland, Netherlands, Sweden, Switzerland, and the United Kingdom servicing customers in over 80 countries around the world. Among Hansen Technologies customers are Sperian Energy, Broward County Water, and Wastewater Services, DishHome, eRex Corporation, Hinduja Group, BT Group PLC, Univisa S.A., Ergon Energ, AGL of Australia, Agway Energy Services, Direct Energy, Tokyo Electric Power Company, and others.

Hansen Technologies Market Opportunities, M&A and Geo Expansions

In January 2020, Hansen Technologies signed a Customer Information System (CIS) project agreement with Entelios in Sweden and Finland. After evaluating the available solutions in the market, Entelios selected Hansen’s Customer Care & Billing software for its proven track record, modern software design, and forward-looking capabilities. Entelios is currently partnering with Hansen in the Norwegian and Danish markets and will now extend the relationship to cover all Nordic markets.

In July 2017, HansenCX acquired Enoro Holding A/S, the Nordic market-leading provider of Customer Information Systems (CIS) and Meter Data Management (MDM) systems for the energy sector.

During 2016 HansenCX made two important acquisitions. The first one was in July when HansenCX acquired PPL Solutions, LLC a provider of billing, business processing outsourcing, call center, and information technology services to competitive electric and gas suppliers and regulated utilities in the US. The second one was in November when HansenCX acquired DST Billing Solutions Limited, which owns the HiAffinity customer care and billing system. Its acquisition of the TeleBilling business in May 2015 increased Hansen's presence in Europe and strengthens its offering in the telecommunications market.

In May 2014, Hansen acquired the Customer Suite (Banner CIS), the utility billing and customer care business of Ventyx. The Banner CIS solutions complement Hansen’s existing billing and customer care solutions for the utility market in North America and add a water billing segment to the deep portfolio of existing customers in the gas and electricity markets. Following its acquisition of Peace Software in 2008, Hansen has consolidated its gain in the customer care and billing applications market with highly scalable solutions that can handle millions of transactions.

Hansen Technologies Risks and Challenges

The slump in the energy market in Australia poses short-term risks for Hansen.

Hansen Technologies Ecosystem, Partners, Resellers and SI

In October 2021, Hansen Technologies unveiled the further expansion of its partnership with Power-Deriva. As part of the agreement, Power-Deriva, a service-providing company specializing in portfolio management and trading in the energy sector, will now extend the use of Hansen Trade to cover regulating power market (mFRR) operations within the coming Nordic Balancing Model Program. This agreement follows the recent expansion related to automated intraday trading.

In January 2021, Hansen Technologies partnered with Blue Planet, a division of Ciena, expanding the successful Partner Program for Hansen’s Create-Deliver-Engage Suite for Communications Service Providers (CSPs).

In an increasingly interconnected world, Hansen finds that collaboration with partners help our customers create new business opportunities, innovations and Power the Next customer experiences. Some of Hansen's technology and solutions partners are: Microsoft, Oracle, AWS, BluePlanet, RedHat, DocuSign, Link Mobility, Salesforce, Docker and others.

Hansen Technologies Cloud Infrastructure Insights

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  • Hansen Technologies Public Cloud and Infrastructure (IaaS)
  • Hansen Technologies Platform (PaaS)
  • Hansen Technologies Application Delivery
  • Hansen Technologies Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link:

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