Hyland Strengths, Domain Expertise, and Key Differentiators
Hyland, established in 1991, is a content services provider that enables thousands of organizations to focus on what they do best and deliver better experiences to the people they serve. Hyland sells to key vertical markets and has employees that understand the markets they serve. Examples of its vertical applications include medical records classification, transcript capture, and transfer course evaluation, and board and committee agenda management, as well as accounts payable and contract management. For healthcare, they also have a full suite of enterprise imaging products. Hyland offers a broad set of content services capabilities that help manage the content lifecycle from intake to output. Intelligent capture, case management, collaboration, customer communication management, process automation, reporting, search, and records management are all offered by Hyland. Working with one vendor for the majority of an organization's content services needs helps with IT sprawl. Hyland leverages the Hyland Cloud to deliver cloud-based content services solutions to more than 1,200 global customers. Currently, The Hyland Cloud offers a highly available and N+1 redundant global footprint of 13 co-located data centers and multiple AWS regional instances. Additional co-located facilities are on the 2020 roadmap.
Hyland Recent Developments
In August 2021, Hyland named Bob Dunn, VP of Global Partner Programs. Following his six years of service successfully growing Hyland’s international sales and operational practices in multiple dedicated regions, including APAC, EMEA, and LATAM, his new role will be dedicated to assessing and growing Hyland’s investment and support of its partner ecosystem to drive growth and provide outstanding support and management within all segments globally.
Hyland announced its Foundation versioning strategy in 2019 for products across the Hyland portfolio including OnBase, Perceptive Content, Saperion, OneContent, Brainware, and Content Composer. Foundation Enhancement Packs (EPs) include enhanced user interfaces and persona-based apps utilizing our new UI components, additional REST APIs, Identity Provider support, and a series of product enhancements.
Since September 2019, Hyland released four EPs for OnBase. Some key enhanced features include:
- New user interface including a new integration with Salesforce and a new AP Invoice Approver App.
- Hyland's information governance solution, Governance Rules as a Service.
- REST APIs that build on and extend key OnBase document management functionality.
- New video streaming capabilities that allow users to upload videos and play them back in an OnBase viewer.
- New mobile capabilities and enhanced online meeting functionality to empower a remote workforce.
In September 2019, Hyland launched OnBase OnSite, a virtual field inspection and evidence collection solution for the insurance industry. The solution enables insurance field staff, contractors or customers to collaborate with claims adjusters, customer support representatives or underwriters in real time, allowing them to capture live video, voice and photos of the inspection site.
In April 2020, Hyland launched Hyland Credentials for Higher Education, a digital credentialing solution for educational records including diplomas, transcripts, certificates and badges. Built in a blockchain-secured format, Hyland Credentials are instantly shareable and verifiable from anywhere – enabling educational institutions to create and issue official school records faster in digital formats.
In May 2020, Hyland offered a free subscription to ShareBase for all organizations to enable remote work during COVID-19. The offer was made available for any organization seeking technology to support work-from-home policies by keeping users connected, content accessible and critical processes moving forward."
Hyland Mergers and Acquisitions (M&A) Activities
In April 2021, Hyland acquired Nuxeo, a content services platform and digital asset management, provider. Nuxeo offers a cloud-native, open-source, low-code platform with content services and digital asset management (DAM) capabilities, among others. Once the transaction closes, the entire Nuxeo business is expected to be managed under Hyland Software
"In September 2020, Hyland entered into a definitive agreement to acquire Alfresco.
In August 2020, Hyland acquired Another Monday, German-based robotic process automation (RPA) software developer. The addition of a feature-rich, end-to-end RPA software solution that is highly configurable extends Hyland’s process automation capabilities and strengthens its content services product portfolio.
In February 2020, Hyland acquired Learning Machine, an innovator in blockchain-anchored digital credentialing solutions. The acquisition was effective February 1, 2020. Learning Machine is a pioneer in leveraging blockchain technology to authenticate documents and content. Its credentialing solution facilitates the creation and sharing of blockchain-secured digital records that are recipient-owned, vendor-independent, and verifiable anywhere.
In February 2020, Hyland acquired Streamline Health’s enterprise content management (ECM) business."
Hyland Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Hyland applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Hyland and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified OnBase Cloud, customers.
Hyland Overview
Ownership: - Thoma Bravo, LLC, a private equity investment firm, owns a majority of the capital stock of the company
Number of Employees: 4000
Functional Markets: Analytics and BI, Collaboration, Content Management, ERP Financial, ERP Services and Operations Management, PaaS, IaaS,
Key Verticals: Banking and Financial Services, Construction, Real Estate, Distribution, K648, Higher Education, Federal Government, State and Local Government, Healthcare, Life Insurance, P&C Insurance, Manufacturing, Media, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
Hyland Key Enterprise and Cloud Applications
OnBase Cloud,
Hyland Revenues, $M:
| Type/Year | 2020 | 2021 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Hyland Revenue Breakdown By Type, $M:
| Type | License | Prof. Services | Hardware | Support & Maintenance | SaaS | PaaS | IaaS | Other (Non Enterprise Application Revenues) | Total |
|---|---|---|---|---|---|---|---|---|---|
| % of Total Revenues | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | 100% |
| Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
Hyland Enterprise Applications Revenues By Functional Markets, $M:
Hyland Enterprise Applications Revenues By Verticals, $M:
Hyland Revenues By Region, $M
| Region | % of Total Revenues | 2021 Total Revenues, $M | 2021 Enterprise Applications Revenues, $M | 2021 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Hyland Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Hyland Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Hyland Customers
No. of Hyland Customers: 19000
No. of Hyland Enterprise Applications Customers: x
No. of Hyland Cloud Customers: 1300
No. of Hyland Cloud Subscribers: x
OnBase is used by more than 15,000 organizations throughout North America, Latin America, Europe, and the Asia Pacific. The Hyland Cloud is being used by more than 1,200 organizations worldwide. Customer includes Portgage Mutual Insurance, The Royal Marsden NHS Foundation Trust, The Ohio State University Wexner Medical Center, Boston Medical Center, Thomas Jefferson University Hospitals, Louisiana Children’s Medical Center, University of Utah, John Carroll University, Wellesley College, Drexel University, SAIF, and Cornerstone Financial Credit Union. Established EMEA customers include Liverpool NHS Trust, Bletchley Park, and many others.
Hyland Market Opportunities, M&A and Geo Expansions
In February 2020, Hyland acquired Learning Machine, an innovator in blockchain-anchored digital credentialing solutions. With Hyland Credentials (formerly Learning Machine), organizations leverage an online tool to design credentials, import recipient data, and issue credentials to students, employees, physicians, or constituents – anchored to any blockchain using the Blockcerts open standard. Issued credentials can then be conveniently verified by anyone, without proprietary software.
In June 2020, Hyland and Duck Creek Technologies, provider of insurance core system solutions, launched new integrations between the two platforms to bolster data management and provide a complete view. The OnBase Accelerator for Duck Creek Policy and Billing has been finalized, and offers cloud-based content services capabilities, including capture, content management and customer communications management from within the Duck Creek Platform. Hyland now offers accelerators for Duck Creek Policy, Billing and Claims, certified through Duck Creek’s partner program.
In August 2020, Hyland acquired Another Monday, a German-based robotic process automation (RPA) software developer. Hyland RPA (formerly AM Ensemble) is a feature-rich, end-to-end RPA software solution that is highly configurable and extends Hyland’s process automation capabilities and strengthens its content services product portfolio."
Hyland Risks and Challenges
As Hyland migrates its customers to the Cloud, it could take a few more years before the majority of its installed base of 15,000 can take full advantage of Hyland Cloud.
Hyland Ecosystem, Partners, Resellers and SI
"Together with its network of more than 400 domestic and international partners, Hyland delivers tailored content services solutions to customers in more than 80 countries. Hyland is continuing to build its international presence by adding new customers in EMEA, APAC, and LATAM.
Its Global Alliance Partners include Iron Mountain, Duck Creek, DocuSign, Adobe, Guidewire, Workday, Konica Minolta, Microsoft, TriZetto by Cognizant, and Xerox.
Hyland integration partners help assure that the following products will successfully integrate with OnBase: Allscripts, Cityworks, Ellucian, Esri, Infor, Merge, Oracle, Peoplesoft, SAP, and more.
Hyland must continue expanding its partner channel to include system integrators and independent software vendors to grow its enterprise penetration.
Hyland also partners with Iron Moutain to offer a new solution, Governance Rules as a Service (GRaaS). GRaaS integrates Iron Mountain's Polic Center's cloud-based policy management platform with OnBase to match record classes with document types, and populate appropriate retention rules in OnBase with a single click. The solution delivers automation of policy and assures compliance through the consistent application and executive of retention rules."
Hyland Cloud Infrastructure Insights
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- Hyland Public Cloud and Infrastructure (IaaS)
- Hyland Platform (PaaS)
- Hyland Application Delivery
- Hyland Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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