InMoment Strengths, Domain Expertise, and Key Differentiators
Inmoment, backed by Madison Dearborn Partners, a leading Chicago-based private equity firm, serves an impressive list of clients that includes 90 percent of the world’s automotive companies; eight out of 10 of the leading banks; nearly 20 percent of the top 50 retailers and 40 percent of the top hospitality companies. InMoment provides software as a service-based customer survey and enterprise feedback management solutions.
The company's cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem, a platform that brings together intelligence from customers, employees, and the market to drive real, actionable, business value and relationships with both customers and employees. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud.
InMoment Recent Developments
In September 2021, InMoment is launching new solutions including XI Workflow for complex data management, XI Moments for curation, display and alerts of key experience moments, XI Digital Transformation, and XI Field Reporting.
InMoment Mergers and Acquisitions (M&A) Activities
In September 2021, InMoment Completes Acquisition of Lexalytics, the Structured and Unstructured Data Analytics.
In March 2020, Inmoment confirmed the completion of the MaritzCX transaction. The newly combined company offers an unprecedented combination of state-of-the-art technology and distinctive professional services, alongside a unique ‘agile-first’ approach that offers extraordinary capabilities to drive results for the world’s leading brands. The combined company will immediately support over 2,000 leading brands with a global team of 1,500 employees located in 20 offices spanning North America, Europe and Asia.
In May 2018, InMoment acquired local consulting firm brandXP, as the US player looks to ramp up its presence in the Asia Pacific region. With the acquisition of Australia/New Zealand-based boutique CX firm, brandXP, InMoment would have direct points of sales, marketing, services and support. InMoment has an established track record of success with both global and regional brands in the ANZ market and works with 25+ brands in the region across a variety of industries, such as Hyundai, Coca Cola Amatil, Carls Jr., Countdown and Auckland Airport.
InMoment Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying InMoment applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of InMoment and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified InMoment Platform customers.
Ownership: - x
Number of Employees: 1750
Functional Markets: CRM,
InMoment Key Enterprise and Cloud Applications
InMoment Revenues, $M:
|Type/Year||2019||2020||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
InMoment Revenue Breakdown By Type, $M:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
InMoment Enterprise Applications Revenues By Functional Markets, $M:
InMoment Enterprise Applications Revenues By Verticals, $M:
InMoment Revenues By Region, $M
|Region||% of Total Revenues||2020 Total Revenues, $M||2020 Enterprise Applications Revenues, $M||2020 Cloud Applications Revenues, $M|
InMoment Direct vs Indirect sales
|Region||Direct Sales||Indirect Sales||Total|
InMoment Customers - Breakdown by Geo, Size, Vertical and Product
No. of InMoment Customers: 3000
No. of InMoment Enterprise Applications Customers: 3000
No. of InMoment Cloud Customers: x
No. of InMoment Cloud Subscribers: x
InMoment counts over 2000 brands as customers across 95 countries including Orange Leaf Frozen Yogurt, Total Wine& More, The Melting Pot, Costa Vida, Surrey and Sussex Healthcare NHS Trust (SASH), Smashburge, Transform Cosmetic Surgery Group, Debenhams, AMF, Sharia's, Mattress Firm, Massage Envy Spa, Taco Johns, Matalan, Pizza Hut and others.
InMoment Market Opportunities, M&A and Geo Expansions
In August 2021, InMoment announced the launch of its Singapore data center to accelerate growth and support its expanding client base in the Southeast Asia region.
In May 2019 InMoment has received a strategic growth investment from funds advised by Madison Dearborn Partners, a private equity firm based in Chicago. MDP’s investment serves as a strong endorsement of the company’s vision around the future of feedback. MDP’s sponsorship will enable InMoment to accelerate its growth strategy, which is focused on increasing market adoption and expanding the capabilities of InMoment’s Experience Intelligence (XI) Platform™ as well as continued geographic expansion in the large and growing customer experience and analytics market.
InMoment Risks and Challenges
More acquisitions are in the offing for Mindshare to solidify its position in the Voice of the Customer space in order to fend off large rivals with substantially bigger customer footprint.
InMoment Ecosystem, Partners, Resellers and SI
InMoment Partners are: BrandXP, ClubIntel, Customer Experience Professionals Association (CXPA), Directions Research (DRI), Intellishop, Mystery Researchers, Research Now, Retail Feedback Group, ServiceCheck, StratFix, Voci, Zylun Insights.
InMoment Cloud Infrastructure Insights
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- InMoment Public Cloud and Infrastructure (IaaS)
- InMoment Platform (PaaS)
- InMoment Application Delivery
- InMoment Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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