Itineris Among Apps Top 500

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Itineris Strengths, Domain Expertise, and Key Differentiators

Itineris is a global technology company focused on delivering IT solutions and services that drive greater operational value and strengthen customer care capabilities for utility organizations. The company delivers CIS/ERP solutions built for modern utilities on Microsoft’s flexible, integrated enterprise platform, Dynamics 365.

Itineris Recent Developments

In April 2019, The City of New York Department of Environmental Protection (NYC DEP) has selected Itineris and its UMAX Customer Information System to provide the utility with a state-of-the-art platform to deliver several key initiatives for its operations and to its citizens.

In November 2018, UMAX made the last version of its UMAX 365 for Microsoft Dynamics 365 available in Microsoft’s AppSource. Their utility cloud solution brings a wealth of new capabilities leveraging Microsoft’s Power Platform and Data Intelligence capabilities.

Itineris Mergers and Acquisitions (M&A) Activities

In November 2021 Itineris has acquired Opinum SA, a data hub software company based in Mont-Saint-Guibert, Belgium. Opinum provides Utilities and Energy Service companies with better insights to manage consumption and optimize production. This acquisition fits in the ambition of both companies to be at the forefront of the energy and digital transition. The Utility sector is going through a rapid transformation. When Utilities have the right data at hand, they can make more informed business decisions, and provide their customers with better insights to manage their consumption and optimize their production. Opinum provides a data hub platform that covers advanced data analysis, insights, and alert options. It helps companies optimize natural resources usage, renewable power generation, and energy distribution processes. With the rise of energy prices, it is becoming increasingly important for Energy Suppliers to build an energy management system for their customers which will help them make savings on their energy bills. Water preservation is also becoming an important topic for Water Utilities. Opinum positions its Data Hub as the necessary backbone to build these applications in just a fraction of the time & cost that these use cases would normally need.

Itineris Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Itineris applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Itineris and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified UMAX CIS, UMAX ERP customers.

Itineris Overview

Ownership: - x

Number of Employees: 400

Functional Markets: CRM, ERP Financial, ERP Services and Operations Management, SCM,

Key Verticals: Federal Government, State and Local Government, Utilities,

Itineris Key Enterprise and Cloud Applications


Itineris Revenues, $M:

Type/Year 2020 2021 YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Itineris Revenue Breakdown By Type, $M:

Type License Prof. Services Hardware Support & Maintenance SaaS PaaS IaaS Other (Non Enterprise Application Revenues) Total
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe 100%
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

Itineris Revenues By Region, $M

Region % of Total Revenues 2021 Total Revenues, $M 2021 Enterprise Applications Revenues, $M 2021 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Itineris Direct vs Indirect sales

Region Direct Sales Indirect Sales Total
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Itineris Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Itineris Customers

No. of Itineris Customers: x

No. of Itineris Enterprise Applications Customers: x

No. of Itineris Cloud Customers: x

No. of Itineris Cloud Subscribers: x

Itineris was very successful in North America, with an important go life of their first US client at the City of Baltimore. This success gives them real momentum in North America and allowed them to sign additional deals such as Georgetown Utility Systems and Cape Fear Public Utility Authority. In Europe Itineris geographically extended its focus market to UK, France, Iceland and welcomed new customers such as Gazprom, Dunea, HZEB, HS VEITUR, Save Energies and GreenYellow.

Itineris Market Opportunities, M&A and Geo Expansions

In combination with its growing business and customer base in the U.S. utility market, Itineris has achieved several growth events in recent months. Georgetown Utility Systems and Dakota Electric Association have gone live on UMAX. The Go-Live of UMAX, for Georgetown Utility Systems (GUS) represents another step in Itineris growth in the North America market. GUS is the third customer live on UMAX in North America with two more scheduled for 2019. UMAX replaces GUS’s legacy system that had reached the end of its effectiveness, to assist GUS in its goals for customer service, decision making and business process improvement. The City wished to acquire a new solution that could be configured to provide the full range of CIS capabilities using proven state-of-the-art technology and best practices for planning, controlling and accounting for the City’s business activities and resources. UMAX replaces Dakota Electric’s legacy system (eCIS) that had reached the end of its operational life. As part of the decision process to replace eCIS, Dakota Electric had the following primary goals: Flexibility, Integration and Control.

Itineris looks to add 60 professionals to support its continued growth. Their company recently closed several new contracts, and they are now facing the biggest growth spurt since their foundation.

Itineris Risks and Challenges

Itineris NV partnership with Microsoft, resulting from a year-long vetting and contract process, allowed Itineris to better leverage Microsoft solutions and developer tools to increase the value of its UMAX CIS solution, built on Microsoft Dynamics AX ERP platform, to utility customers. Many utilities are forced by the limitations of their legacy customer information system to “bolt-on” solutions to bridge the gap between engagement capabilities and customer expectations. UMAX offers a suite of native, built-in customer engagement tools, as well as the ability, integrate easily integrate with customer-facing solutions utilities already have in place.

Itineris Ecosystem, Partners, Resellers and SI

In January 2018, Itineris partnered with De Watergroep for support and managed services around its UMAX customer information system (CIS) and ERP solutions through 2022, with a contingent extension to 2025. Among Itineris partners are: Microsoft, IBM, Capgemini.

Itineris North America opened a new Atlanta office and has recruited nearly a dozen new team members focused on North American product development and delivery. Expanding its executive leadership team as U.S. growth continues.

IBM is globally established as a provider of solutions and services to utilities, and as such is a trusted partner in bringing UMAX to energy and water companies worldwide. In doing so, IBM has invested in a UMAX competence center and has the necessary capabilities to deliver UMAX via a software-as-a-service (SaaS) model or hosted in a (private) cloud. The combination of IBM’s global footprint, industrialized delivery model and experienced teams together with the innovative, configured and proven UMAX CIS/ERP solution allows both companies to take solutions that are proven on a global scale.

Itineris and Capgemini are global alliance partners for the implementation of UMAX at energy and water companies in deregulated or regulated markets. The Capgemini-Itineris value proposition is delivering a best-in-class, end-to-end ERP/CIS solution built on the Microsoft technology stack and offering utilities a lower TCO alternative to other tier one solutions.

In addition to these partners, Itineris also has many regional system integrators in target markets.

Itineris Cloud Infrastructure Insights

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  • Itineris Public Cloud and Infrastructure (IaaS)
  • Itineris Platform (PaaS)
  • Itineris Application Delivery
  • Itineris Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

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