Medallia Among Apps Top 500

450 Concar Ave

San Mateo, CA, 94402, USA

+1 650-321-3000

http://www.medallia.com/

201
List of Verified Medallia Customers

Medallia Recent Developments

In October 2018, Customer experience management company Medallia has selected McLean, Va., as the location of its public sector arm’s headquarters facility. The company designed its Experience Cloud platform to process citizen feedback from surveys or digital engagements that employ machine learning tools.

Medallia M&A Activities

In October 2016, Medallia acquired Kampyle, Ltd.. Medallia will offer a new product solution, Medallia Digital, that combines Medallia’s powerful data analytics platform with Kampyle’s state-of-the-art web and mobile feedback capture capabilities. The new solution, which brings together customer experience data from online, offline, and mobile channels, not only delivers a true omnichannel view of the customer experience but also enables companies to take action on the data in real time across all touchpoints.

Medallia Key Enterprise & Cloud Applications

Medallia,

SCORES Analysis

Medallia Strengths

Medallia provides Cloud-based Customer Experience Management and Enterprise Feedback Management software and services to hospitality, retail, financial services, high-tech, and business-to-business (B2B) companies in the United States and internationally. As part of a Customer Relationship Management (CRM or Social CRM) program, Medallia’s cloud-based Customer Experience (CX) software platform captures voice of the customer feedback across Web, social, mobile, and contact center channels, analyzes it in real-time, and delivers action workflows to executive, central and front-line teams for customer satisfaction, customer loyalty, Net Promoter scores and overall business performance.

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  • Key differentiators
  • Domain Expertise
  • Product portfolio
  • Solution scope

Medallia Revenues, $M:

Type/Year 2016 2017 YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Medallia Revenue Breakdown By Type, $M:

Type License Services Hardware Support & Maintenance SaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

Medallia Revenues By Region, $M

Region % of Total Revenues 2017 Total Revenues, $M 2017 Enterprise Applications Revenues, $M 2017 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Medallia Direct vs Indirect sales

Region Direct Sales Indirect Sales Total
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Medallia Customers

No. of Customers: Subscribe

No. of Enterprise Applications Customers: Subscribe

No. of Cloud Customers: Subscribe

No. of Cloud Subscribers: Subscribe

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  • Reference wins across regions
  • Customer Size segments
  • Customer wins momentum

Medallia Opportunities

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  • Market Opportunities at the vertical and subvertical levels
  • Mergers and Acquisitions (M&A), Funding
  • Geo Expansions

Medallia Risks

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  • Ability to handle internal and external risk and challenges

Medallia Ecosystem

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  • Health of ecosystem
  • Network Effects of BPO, ISV, SI
  • VAR Partners
  • Direct vs Indirect sales

Medallia Cloud Infrastructure Insights

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  • Cloud Infrastructure (IaaS)
  • Cloud Platform (PaaS)
  • Cloud Application delivery (SaaS)
  • Data Center (Hosting)

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).




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