Revinate Strengths, Domain Expertise, and Key Differentiators
Revinate is a software platform designed for the hospitality industry that makes it easy to take control of online reputation by using online reviews and social media to learn from and connect with travelers. Revinate applications monitor major social networks including Twitter, Facebook, and TripAdvisor, and provides instant alerts whenever client property or brand is mentioned.
Revinate is a cloud-based SaaS platform sold on a monthly subscription basis to hospitality companies of all sizes. Clients range from single, independent properties to entire brands, asset managers, and ownership groups - and from economy hotels to the most exclusive luxury properties in the world. Revinate is optimized for the specific requirements of hospitality executives at the property level, while also providing portfolio management functionality at the corporate level.
Revinate recently launched Revinate Surveys for hotels to easily solicit, collect, and analyze feedback from guests. Revinate’s mobile application allows hoteliers to actively manage their hotels’ online reputation at any time, from anywhere. Revinate’s new integration with Sina Weibo, the fast-growing social network in China, allows customers to target the growing Chinese market.
Revinate Recent Developments
Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, and Cenium, a global provider of hospitality management information solutions, announced a product integration that enables guest data from Cenium's PMS, POS and other solutions to automatically flow into Revinate's CRM, as part of a strategic partnership between the two hospitality technology companies.
In May 2018, Revinate selected Amazon Web Services as its sole cloud provider. Through this collaboration, Revinate will migrate all data and infrastructure to the cloud. Leveraging AWS’s services, including Amazon Elastic Compute Cloud (Amazon EC2), Amazon Simple Storage Service (Amazon S3), Amazon Relational Database (Amazon RDS) and Amazon Elasticsearch Service, Revinate will scale to serve more and more hotels, all in a secure manner.
Revinate Mergers and Acquisitions (M&A) Activities
In July 2021, Revinate acquired NAVIS, a leading provider of software and services to power reservation sales agents and marketing activities. Revinate's current investor, Serent Capital, will sponsor the acquisition and become Revinate's largest shareholder.
Revinate Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Revinate applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Revinate and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Revinate CRM customers.
Revinate Overview
Ownership: - Benchmark Capital and Formation 8
Number of Employees: 480
Functional Markets: CRM,
Key Verticals: Hospitality,
Revinate Key Enterprise and Cloud Applications
Revinate CRM
Revinate Revenues, $M:
| Type/Year | 2020 | 2021 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Revinate Revenue Breakdown By Type, $M:
| Type | License | Prof. Services | Hardware | Support & Maintenance | SaaS | PaaS | IaaS | Other (Non Enterprise Application Revenues) | Total |
|---|---|---|---|---|---|---|---|---|---|
| % of Total Revenues | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | 100% |
| Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
Revinate Enterprise Applications Revenues By Functional Markets, $M:
Revinate Enterprise Applications Revenues By Verticals, $M:
Revinate Revenues By Region, $M
| Region | % of Total Revenues | 2021 Total Revenues, $M | 2021 Enterprise Applications Revenues, $M | 2021 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Revinate Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Revinate Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Revinate Customers
No. of Revinate Customers: 30000
No. of Revinate Enterprise Applications Customers: 30000
No. of Revinate Cloud Customers: 30000
No. of Revinate Cloud Subscribers: x
Revinate's customer count has grown from 24,000 to 30,000 over the past year with recent wins such as Steigenberger AG, an European hospitality group headquartered in Frankfurt. Thirty seven properties under the Steigenberger Hotels and Resorts brand will use Revinate Reputation and Surveys to capture, measure, and optimize online reviews and social media mentions.
Among its customers are: Hyatt, InterContinental Hotels&Resorts, Rosewood Hotels&Resorts, MargaritaVille, Kimpton Hotels&Restaurants, Joie de Vivre Hotels, White Lodging, HighGate Hotels, Kempinski Hotels&Resorts, Kitchen 1540, Sofitel Luxury Hotels, Comfort Inn&Suites, City Grill, Opus Hotels, Jumeirah Hotels, Meadowood Napa Valley, Greystone Hotels, Las Vegas Hilton, Best Western, Pan Pacific, Andaz, Woodside Hotels, Destination Hotels, Caroline's Restaurants, Broughton Hospitality, Andre Balazs, Bunkhouse, Miss Pearl's, Gemstone Hotels&Resorts, Luxury Resorts, Delta Hotels, Charleston Grill, Marcus Hotels&Resorts, Larkspur hotels, One;Only, Morgans Hotel Group, The London West Hollywood and many others.
Revinate Market Opportunities, M&A and Geo Expansions
Revinate has been expanding around the globe with new offices in Europe and Asia. Revinate's interface is now available in Arabic, Chinese, Dutch, French, German, Italian, Japanese, Portuguese, Russian, Spanish, Thai and Turkish. Additionally, Revinate aggregates and analyzes guest feedback in virtually any language, and can automatically translate user-generated content.
Revinate Risks and Challenges
Revinate’s threat may come from social media companies that could end up competing with their partners in order to sell more value-added services to their advertisers hungry for unfiltered data.
Revinate Ecosystem, Partners, Resellers and SI
Revinate integrates with numerous Property Management Systems worldwide to automate the extraction of guest data, allowing hotels to send highly targeted and relevant communications across the guest lifecycle. Some of them are: Agilysys, Amadeus IDPMS, Apex, Check-Inn, Clarity Hotel Manager, Comanche, Epitome, Fidelio, Suite8, GuestCentrix, and many others.
In 2018, Revinate made lots of strategic partnerships including the ones with Hoist Group Ireland - a partner on marketing. Following the integration between Hoist Group’s HotSoft hotel-management software and Revinate’s marketing and guest feedback solutions, this partnership will bring lower costs, faster onboarding, and improved data quality to hoteliers using HotSoft. HSMAI Ontario partnership, whose mission is to grow business at hotels and their partners through fueling sales, inspiring marketing, and optimizing revenue. Hotelchamp to bridge the gap between email marketing and hotel websites. The email marketing and hotel website integration between Revinate and Hotelchamp will allow hotels to ensure intelligent personalization across the online guest experience, based on data stored in Revinate's Hospitality Marketing CRM.
Revinate Cloud Infrastructure Insights
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- Revinate Public Cloud and Infrastructure (IaaS)
- Revinate Platform (PaaS)
- Revinate Application Delivery
- Revinate Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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