RingCentral Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS and CLOUD TOP 500 Market Report

RingCentral Strengths, Domain Expertise, and Key Differentiators

RingCentral's strengths shine brightly through its relentless commitment to innovation and cutting-edge technology. Firstly, its key differentiators are evident in the recent launch of RingCX, a native contact center solution powered by its RingSense AI platform. This groundbreaking offering not only showcases RingCentral's domain expertise in cloud communications but also demonstrates its prowess in integrating features into its product portfolio.

RingCentral's domain expertise is further exemplified by the launch of RingSense for Sales in 2023, a groundbreaking AI platform designed to transform conversation data into actionable insights. This move solidifies RingCentral's position as a leader in global enterprise cloud communications, offering businesses unparalleled productivity and outcomes.

RingCentral Recent Developments

In 2023, RingCentral continues to drive innovation in cloud communications with the recent launch of RingCX, a native contact center solution powered by its RingSense AI platform. This announcement marks a significant milestone as RingCX enters general availability, offering businesses a disruptive combination of AI-first capabilities integrated with RingCentral MVP. With over 50 customers already onboard during controlled availability, including a notable win from a Fortune 500 company, RingCX introduces AI-first functionality that revolutionizes customer interactions. Leveraging advanced generative AI, RingCX provides real-time guidance for agents and automated monitoring for supervisors, ensuring seamless engagement across voice, video, and digital channels.

In October 2021, AT&T, RingCentral, and DataRemote have teamed up to digitize legacy telephone lines. AT&T unveiled AT&T Phone for Business-Advanced, which converts analog traffic from POTS lines into a VoIP managed facility voice network (MFVN). An appliance from DataRemote will help connect AT&T telephones, alarms, modems, and other devices to RingCentral cloud features. As a result, businesses can pair security features, failover options, and inexpensive maintenance with the historical reliability of POTS.

In September 2021, RingCentral launched new capabilities for its RingCentral Message Video Phone (MVP) which includes using AI to enable entire meeting conversations to be automatically transcribed. This feature is designed to ensure those who join late can catch up without disrupting the meeting, and to help those that are hearing impaired stay engaged with the conversation. RingCentral added these new transcription capabilities further support its focus on creating an accessible environment, democratizing the video experience for everyone.

In Q2 2020, RingCentral announced the expansion of its strategic partnership with Atos SE with the new Unify Office as the exclusive UCaaS solution for 40 million users of the Atos Unify family of products. Furthermore, RingCentral announced RingCentral Video (RCV), a reimagined video meetings experience. Leveraging RingCentral’s years of experience as a global UCaaS leader, RingCentral Video joins RingCentral messaging and RingCentral phone to complete our differentiated Message Video Phone (MVP) solution.

RingCentral Mergers and Acquisitions (M&A) Activities

In 2023, RingCentral announced the launch of groundbreaking AI platform, RingSense for Sales. RingCentral has been actively expanding its capabilities to provide comprehensive solutions in global enterprise cloud communications and collaboration. RingSense harnesses the power of generative AI to transform conversation data into actionable insights, offering businesses unparalleled productivity and outcomes.

In 2023, RingCentral the company has finalized the acquisition of select assets from Hopin, a prominent provider of online audience engagement technology. This acquisition encompasses Hopin's flagship Events platform and Session product, renowned for their capabilities in facilitating virtual and hybrid events and enhancing personalized engagement. By integrating Hopin's technology assets, customer relationships, and talented workforce, RingCentral aims to further bolster its video solutions, offering customers a broader array of specialized video use cases.

In 3Q21 RingCentral signed Mitel as its exclusive UCaaS partner, essentially replacing its products such as Mitel Onprem PBX and CloudLink with RingCentral MVP under a $650M deal. Mitel's investor Searchlight Capital Partners will in turn invest $200M in RingCentral, which now have full access to Mitel's 35 million users and 5,000 channel partners.

RingCentral Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying RingCentral applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of RingCentral and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified RingCentral MVP, Glip, RingCentral cloud Contact Center, RingCentral Events customers.

RingCentral Key Enterprise and Cloud Applications

RingCentral MVP, Glip, RingCentral cloud Contact Center, RingCentral Events

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RingCentral Direct vs Indirect sales

RingCentral Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified RingCentral Customers

No. of RingCentral Customers: 400000

No. of RingCentral Enterprise Applications Customers: 400000

No. of RingCentral Cloud Customers: 400000

No. of RingCentral Cloud Subscribers: x

In 2023, with over 400,000 customers spanning various regions and industries worldwide, RingCentral stands as a cornerstone in facilitating seamless communication. From small businesses to large enterprises, our platform serves as a vital tool in bridging connections across the globe. Each reference customer win underscores our commitment to delivering unparalleled communication solutions tailored to meet diverse needs.

RingCentral Video or RCV platform has been quickly evolving since its launch at the beginning of April. Feedback and customer reception have been very positive, and we already have over 10,000 paid RingCentral Office accounts enabled with RingCentral Video. RingCentral welcomes Atos as a direct customer to the Unify Office solution in Q2 2020. Atos will start with deploying UO to the 5,000-strong employee base of its Atos UCC division, formerly Unify. Atos will later expand UO to their entire base of over 100,000 employees.

RingCentral Market Opportunities, M&A and Geo Expansions

In 2023, amidst leadership changes, RingCentral stands poised to capitalize on a multitude of market opportunities across horizontal and vertical levels, with a strategic focus on expansion into new regions and the adoption of cutting-edge technologies.Despite the departure of Tarek Robbiati, mutually agreed upon with the company RingCentral remains steadfast in its commitment to innovation and growth under the guidance of its founder and returning CEO, Vlad Shmunis. Shmunis, now resuming his full-time role, brings a wealth of experience and vision, having steered the company's journey from inception to its current stature as a global leader in AI-first cloud communications and contact center solutions.

In October 2021, Ecotel and RingCentral announced cooperation. The joint solution is now coming onto the market as a UCaaS offering. The (UCaaS) solution from RingCentral and Ecotel can now be ordered as "RingCentral with Ecotel cloud.ucc" for business customers in Germany, which was announced this spring. The offer includes messaging services and video conferencing with telephony in a central app, thus enabling the seamless amalgamation of UCaaS services with landline telephony in HD voice quality. The configuration and administration are carried out in the self-care process directly by the customer via the web-based admin portal.

In August 2020, Alcatel-Lucent Enterprise, a provider of communications, networking, and cloud solutions, and RingCentral entered into a strategic partnership to introduce a new co-branded cloud solution – Rainbow Office powered by RingCentral – making it unique and exclusive for Alcatel-Lucent Enterprise. RingCentral and Alcatel-Lucent Enterprise will jointly develop programs enabling both companies to lead the cloud communications services for the enterprise market. Alcatel-Lucent Enterprise’s mission is to deliver customized technology experiences to enterprises with a verticalized business approach in networking, communications, and the cloud. Rainbow Office powered by RingCentral will enrich the company’s cloud portfolio enabling customers to accelerate their digital transformation with public Unified Communications as a Service (UCaaS).

RingCentral Risks and Challenges

Investing in RingCentral carries inherent risks stemming from both internal and external factors, as well as go-to-market challenges. The company's rapid expansion and the dynamic nature of the markets they serve present challenges in accurately assessing their current business trajectory and future potential, thereby amplifying investment risks. RingCentral's future performance hinges on the successful execution of key strategic partnerships with industry giants such as Avaya, Atos/Unify, Alcatel-Lucent Enterprise, and Vodafone, among others, yet the outcome of these collaborations remains uncertain. Furthermore, fierce competition within their markets poses a formidable obstacle, potentially straining their financial resources and competitive edge.

RingCentral Ecosystem, Partners, Resellers and SI

RingCentral's ecosystem thrives on strategic technology integrations and partnerships, enhancing its reach and impact in the market. By fostering relationships with system integrators and value-added resellers, RingCentral extends its influence and leverages network effects for exponential growth.

This approach involves a dual focus on direct sales efforts and the cultivation of indirect sales channels. Through collaborations with global and regional partners like AT&T, TELUS, and BT, RingCentral not only expands its market presence but also diversifies its sales avenues, ensuring broader adoption of its innovative communication solutions.

Such synergy underscores RingCentral's commitment to maximizing accessibility and effectiveness while optimizing resources for sustained success in the competitive landscape.

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Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: