ServicePower Among Cloud Top 500

8180 Greensboro Drive, Suite 600

McLean, VA, 22102, United States

1 703-287 8900

https://www.servicepower.com/

1129

ServicePower Strengths, Domain Expertise, and Key Differentiators

ServicePower's provides field service organizations with innovative, effective mobile workforce management solutions to help them lower costs while providing the best customer service possible and influencing the changing technological landscape. In April 2019, ServicePower released a third-party solution to enable seamless onboarding and credentialing of third-party servicers.

On-boarding and credentialing are part of a unified end-to-end solution called ServiceISP, offering third-party contractor management with process visibility. In addition to onboarding and credentialing, ServiceISP offers claims and dispatch solutions, allowing for criteria-based scheduling, monitoring and compliance, real-time status updates, web-based filing, claims adjudication and payments.

ServicePower Recent Developments

In June 2019, ServicePower launched two new solutions to drive a seamless customer experience for both in-home and depot repair management. ServiceCX enables service organizations to efficiently organize, optimize and manage employed and third-party workforce service delivery at every stage of the customer journey.

ServiceDEPOT optimizes depot repair functions at each stage of the repair processing life cycle for better customer experience.

ServicePower Mergers and Acquisitions (M&A) Activities

In January 2013, ServicePower has acquired Stratix Corporation's Software Division and its Field Service Mobile software. The acquisition includes Stratix's Field Service mobile application development team, intellectual property and existing field service software contracts.

The Stratix Field Service software features work order assignments, including customer information, notes, status updates, native navigation and signature capture, parts integration, service history, asset verification, labour codes and pricing, automated time tracking, and customer data collection.

ServicePower Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying ServicePower applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of ServicePower and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified ServiceOperations, customers.

ServicePower Key Enterprise and Cloud Applications

ServiceOperations,

ServicePower Revenues, $M:

Type/Year20182019YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

ServicePower Revenue Breakdown By Type, $M:

TypeLicenseServicesHardwareSupport & MaintenanceSaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

ServicePower Revenues By Region, $M

Region% of Total Revenues2019 Total Revenues, $M2019 Enterprise Applications Revenues, $M2019 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

ServicePower Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

ServicePower Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified ServicePower Customers


No. of ServicePower Customers: 150

No. of ServicePower Enterprise Applications Customers: x

No. of ServicePower Cloud Customers: x

No. of ServicePower Cloud Subscribers: x


During 2018 ServicePower added early 20 new customers including leading global appliance, electronics, home warranty, and third-party administrator organizations and national field service providers. Among ServicePower customers are Bradford White Corporation, Community Surgical Supply, Repair Alliance, Domestic Appliance Guard, GE Appliances, ADT, Johnson Controls, John Lewis Partnership, Electrolux, Mitsubishi, LG, BSH and AIG Warranty.

ServicePower Market Opportunities, M&A and Geo Expansions

ServicePower released SaaS revenue growth of 25% in 2018. ServicePower released more than 20% of total revenue growth year-over-year. ServicePower is releasing additional digital functionality on its ServicePower hybrid service management platform to help companies apply new revenue streams, improve the customer experience and optimize asset performance.

The first enhancement creates an entirely digital and seamless experience for ServicePower's Customer-Portal. The introduction of an intelligent consumer portal backed up by a rules engine, enables field service organizations to offer real-time choice and visibility to customers. On a self-service basis, it will allow consumers to engage with field teams, whether employed or contracted, using a single branded portal. Digital additions like the visual real-time tracking of technicians, similar to that with Uber, will help modernize the customer experience and perception of brands.

Secondly, the company will add improved planned asset maintenance for capital and industrial equipment companies that install, maintain or service high-value assets. Finally, the company will provide service technicians with tools that proactively suggest additional services to clients to generate new revenue streams.

ServicePower Risks and Challenges

During the second half of 2017, ServicePower made changes in its leadership team, appointed a new CEO, Chief Marketing Officer, and Chief Financial Officer. This change could lead to different company strategies and goals.

ServicePower Ecosystem, Partners, Resellers and SI

ServicePower has a partnership with companies such as Cognito iQ, Home Smart Limited, Sightcall, BC Consulting, Fixt Inc, Ayla Networks, NextHelm, and others. In April 2019, ServicePower announced that Safeware, a unique insurance and warranty protection solutions company for consumer products, has implemented ServicePower's third-party solution to enable unified end-to-end contractor management with process visibility.

ServicePower's ServiceISP solution offers Safeware a single system to manage onboarding, credentialing, dispatch and claims for more than 2,000 services in their Authorized Service Network.

ServicePower Cloud Infrastructure Insights

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  • ServicePower Public Cloud and Infrastructure (IaaS)
  • ServicePower Platform (PaaS)
  • ServicePower Application Delivery
  • ServicePower Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).


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