SITA Strengths, Domain Expertise, and Key Differentiators
SITA is the IT provider for the air transport industry, delivering solutions for airlines, airports, aircraft and governments. It's technology powers more seamless, safe and sustainable air travel. SITA’s subsidiaries and joint ventures include SITAONAIR, branded SITA FOR AIRCRAFT, CHAMP Cargosystems and Aviareto.
SITA Recent Developments
In February 2021, SITA, launched Health Protect – an industry solution, to help airlines, airports, governments, and passengers safely and securely share information on health tests or vaccinations needed during travel.
In May 2020 SITA has successfully deployed its Smart Path technology at airports to streamline the departure process through the use of a single biometric token, where a passenger’s face in their passport at each step of the journey across an individual airport – from check-in to boarding. However, the shift in focus in the next few years will see Smart Path integrated with self-sovereign identity, controlled by the individual and usable across governments, airports, and airlines, streamlining the travel process even further.
In September 2019, SITA has been selected to provide key systems to support the smooth opening and operation of Algeria"s new international terminal at Houari Boumediene International Airport. The new terminal, which opened to the public in April 2019, is among the first few airports in North Africa to use SITA's Airport Management Solution.
In July 2018, Brisbane Airport, the premier gateway to Queensland has selected SITA as its technology partner as the airport continues its growth and transformation plans. The new agreement will see SITA develop and extend the technology it provides for passenger, baggage and airport services to support Brisbane Airport's commitment to service. The five-year agreement continues the airport's close partnership with SITA which has successfully been in place for more than 20 years.
SITA Mergers and Acquisitions (M&A) Activities
In July 2021, SITA, acquired Safety Line S.A.S., the Paris based start-up specializing in digital solutions for aviation safety and efficiency.
This acquisition will strengthen SITA’s Digital Day of Operations portfolio, helping airlines drive more efficiencies and fuel savings around the aircraft while taking immediate and sustainable steps to reduce their carbon footprint.
In November 2019 SITA acquired 100% of Software Design, an Italian software and solution integrator tailored to airports and the main IT service provider to Naples Airport.
Through this acquisition, SITA will strengthen its capacity to help airports in Italy and Europe seamlessly manage and integrate technology across numerous systems and providers. Software Design brings to SITA a strong team of experts with deep airport knowledge, as well as project management and system integration expertise. With more than 50% of revenue now derived from application-based solutions, SITA is experiencing a growing demand for its airport-specific integration capabilities.
SITA, through Software Design, will evolve the day-to-day management of all IT infrastructure and applications at Naples Airport. This will enable the airport to leverage SITA’s experience in passenger and baggage processing, border management, and airport operations to drive a major modernization of the airport’s IT and digital infrastructure. The airport, which is one of the fastest-growing airports in Italy, plans to step up its investment in technology to help meet the demands of that growth, with SITA leading its implementation.
SITA has acquired Software Design from the company’s managing shareholders and 2i Aeroporti S.p.A, a joint venture between F2i, the largest infrastructure fund operating in Italy, and Ardian, a world-leading private investment house. Together F2i and Ardian control one of Italy’s main airport networks that include Naples, Milan, Turin, Alghero, Bologna, and Trieste airports, serving more than 58 million passengers and 650,000 tons of freight every year.
SITA Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying SITA applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of SITA and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified ATI Cloud, customers.
Ownership: - x
Number of Employees: 7200
Functional Markets: ERP Services and Operations,
SITA Key Enterprise and Cloud Applications
SITA Revenues, $M:
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* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
SITA Revenue Breakdown By Type, $M:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
SITA Enterprise Applications Revenues By Functional Markets, $M:
SITA Enterprise Applications Revenues By Verticals, $M:
SITA Revenues By Region, $M
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SITA Direct vs Indirect sales
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SITA Customers - Breakdown by Geo, Size, Vertical and Product
No. of SITA Customers: 2800
No. of SITA Enterprise Applications Customers: 2800
No. of SITA Cloud Customers: x
No. of SITA Cloud Subscribers: x
SITA’s solutions drive operational efficiencies at more than 1,000 airports while delivering the promise of the connected aircraft to more than 400 customers on 18,000 aircraft globally. SITA also provides the technology solutions that help more than 40 governments strike the balance of secure borders and seamless travel. Our communications network connects every corner of the globe and bridges 60% of the air transport community’s data exchange.
Recent customer wins included: Malta International Airport, Bahrain Airport, Tijuana Airport, Australia Department of Immigration and Border Protection, Lufthansa, Nice Cote d'Azur Airport, Miami Airport, Menzies, Finnair, Vistara, Sharjah Aviation Services, Abu Dhabi Airports.
SITA Market Opportunities, M&A and Geo Expansions
In November 2021, SITA, developed a proven blockchain-based solution enabling the verification of an electronic personnel license (EPL) without network connectivity. Allowing offline verification in an efficient and privacy-preserving way, SITA’s contribution supports the International Civil Aviation Organization’s (ICAO) adoption of an industry-wide digital standard for the use of EPLs on international flights.
In November 2018, SITA acquires MEXIA Interactive to boost airport offering. The acquisition will enhance SITA's passenger flow and queue management capabilities.
SITA has acquired private company Type22, a market innovator that is driving the development of self-service bag drop solutions. The acquisition will strengthen SITA's position as market leader of end-to-end technology solutions that enhance the passenger experience. The Type22 self bag drop portfolio, including Scan&Fly and Drop&Fly, will complement SITA's suite of intelligent airport IT solutions designed to improve the entire passenger process from curb to arrival hall, resulting in reduced costs and improved customer service.
SITA Risks and Challenges
In Mach 2021, SITA confirms that it was the victim of a cyber-attack, leading to a data security incident involving certain passenger data that was stored on SITA Passenger Service System (US) Inc. servers. SITA Passenger Service System (US) Inc. (“SITA PSS”) operates passenger processing systems for airlines.
Balancing the diverging and competing interests of its ownership group, which includes many airlines and Boeing, could be a daunting task as the airlines industry continues to consolidate with fewer players controlling more traffic and aiming to steer SITA to their favor. The Board of Directors of SITA announced that Barbara Dalibard has been appointed Chief Executive Officer of SITA, effective 1st July 2016. Ms. Dalibard will replace current CEO Francesco Violante who will step down in the second half of 2016 after more than 13 years at the helm, of which 10 years were as CEO of the SITA Group.
SITA Ecosystem, Partners, Resellers and SI
SITA has strong partnerships with leading technology providers like Motorola, Orange Business Services and Riverbed, Airbus. They help them to deliver end-to-end solutions worldwide. Together, they provide the requisite technologies and skills to drive customer initiatives on time and within budget.
SITA Cloud Infrastructure Insights
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- SITA Public Cloud and Infrastructure (IaaS)
- SITA Platform (PaaS)
- SITA Application Delivery
- SITA Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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