Smartsheet Among Apps Top 500

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Smartsheet Strengths, Domain Expertise, and Key Differentiators

Smartsheet enables teams to get work done fast and efficiently. Smartsheet is a cloud-based platform for work execution, enabling organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. Smartsheet empowers collaboration, drives better decision making, and accelerates innovation for over 83,000 brands in 190 countries, including 75 percent of the Fortune 100.

Smartsheet Recent Developments

Since March 2020, governments and agencies responding to the COVID-19 crisis can use the company’s government-specific instance of Smartsheet, Smartsheet Gov, free of charge and without obligation. Smartsheet Gov is a secure, enterprise-grade platform designed specifically for government agencies, built on AWS GovCloud (US) and is the first FedRAMP authorized collaborative work management platform.

In October 2019, Smartsheet introduced several new features and accelerators to enhance its work management platform. There are three separate components within the announcement. The new content collaboration sees the integration of Slope technology into the Smartsheet patform. Smartsheet acquired Slope in January 2019.

The integration with Adobe Creative Cloud enables creative workers to access Smartsheet directly from Adobe. A Smartsheet extension appears as a panel within Adobe Creative Cloud so that content can be managed from within the same screen as they work.

In July 2018, Smartsheet launched Smartsheet Accelerators, a set of industry-proven solutions that enable customers to better manage work management scenarios for IT PMO, Mergers and Acquisitions (M&A), and Professional Services. Smartsheet released three distinct Accelerators chosen for their ability to deliver immediate business value by leveraging best practices gained from insights across the company's thousands of customers. IT is an increasingly important driver of the business.  The Smartsheet Accelerator for IT PMO optimizes the entire IT project lifecycle, from project prioritization through tracking, executive reporting, change management, and project archiving.

Smartsheet Mergers and Acquisitions (M&A) Activities

In May 2019, Smartsheet acquired 10,000ft, a SaaS platform that enables organizations to improve decision making and forecasting through real-time capacity planning, resource management, and reporting. Founded in 2012, 10,000ft provides an intuitive, dynamic way for organizations to plan and manage resources across a portfolio of projects, track time by initiative, and build accurate forecasts using real-time insights. 10,000ft has more than 1,000 customers

With the integration of 10,000ft, Smartsheet customers will benefit from the ability to plan and allocate resources across their projects, optimize resource allocation by function or skill set, track time against forecast, and gain real-time portfolio-level visibility into the status of budgets and deliverables.

In January 2019, Smartsheet acquired Seattle-based TernPro, Inc., makers of Slope, an application that makes it easy for teams to collaborate on and manage creative work. With the integration of Slope, Smartsheet will enable users to review, proof and comment on content in the core application, in addition to offering standalone solutions to solve complex marketing and creative workflows.

Smartsheet Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Smartsheet applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Smartsheet and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Smartsheet Platform customers.

Smartsheet Key Enterprise and Cloud Applications

Smartsheet Platform

Smartsheet Revenues, $M:

Type/Year 2018 2019 YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Smartsheet Revenue Breakdown By Type, $M:

Type License Services Hardware Support & Maintenance SaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

Smartsheet Revenues By Region, $M

Region % of Total Revenues 2019 Total Revenues, $M 2019 Enterprise Applications Revenues, $M 2019 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Smartsheet Direct vs Indirect sales

Region Direct Sales Indirect Sales Total
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Smartsheet Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Smartsheet Customers


No. of Smartsheet Customers: 83000

No. of Smartsheet Enterprise Applications Customers: 83000

No. of Smartsheet Cloud Customers: 83000

No. of Smartsheet Cloud Subscribers: 3200000


Over 83,000 brands and millions of information workers trust Smartsheet to help them accelerate business execution and address the volume and velocity of today’s collaborative work. Smartsheet is used by over 75% of the Fortune 500.

Among its customers are Trafag, Therigy, Alpha Architect, World Vision, Lawrence Berkley National Laboratory, Shaw, Box, QAD, Colliers International, Populous, CRP, Medidata, Motion Federal Credit Union, BBN Radio, Cisco, Precise Biometrics, Magnolia Bakery, eMyth, Pacific West Land, Behr, Loyola University, Habitat for Humaniity, Citrix, 8x8, Fox Sports Australia, Miller&Long, Sabra and many others.

Smartsheet Market Opportunities, M&A and Geo Expansions

Smartsheet is hopiing for a successful expansion into the EMEA market by partnering with three leading German-based solution providers, Nanga Systems, Eportis and ITKOMM in June 2020. These companies will be joining other EMEA partners as part of Smartsheet Aligned, a best-in-class program for the company’s growing community of partners and solution providers designed to enable the creation of new, high-value offerings.

In May 2017, Smartsheet raised $52.1 million in Series F funding, led by existing investor Insight Venture Partners. Additional Smartsheet investors Madrona Venture Group and Sutter Hill Ventures, and new investor, Summit Partners, also participated in the round. Smartsheet's last round of funding was more than three years ago. With the additional investment, Smartsheet's total financing raised to date is more than $120 million.

Smartsheet Risks and Challenges

Smartsheet needs to focus on acquiring customers internationally, outside of US.

The market for work execution software is rapidly evolving. Its primary competition remains a combination of manual, email- and spreadsheet-based processes from providers such as Microsoft and Google that users have historically relied on to manage work.

Certain its features compete with current products and services offered by Asana, Atlassian, Planview, and Workfront. In addition, certain companies offer lightweight productivity products that compete with some of its platform's features, including Asana and Workfront.

Larger software vendors with substantial resources and smaller upstarts building on new technology platforms may also decide to enter its market by building or acquiring products that compete with their platform. Their principal competitive factors in the market include: ease of deployment and use of applications; product features, quality and functionality; ability to automate processes; ability to integrate with other applications and systems; capability for customization, configurability, integration, security, scalability, and reliability of applications and solutions; vision for the market and product innovation; size of the customer base and level of user adoption; pricing and total cost of ownership; strength of sales and marketing efforts; brand awareness and reputation; and customer experience, including support.

Smartsheet Ecosystem, Partners, Resellers and SI

In September 2019, Smartsheet established an additional international office in Australia, focused on expanding our position in the Australian market and the Asia Pacific region. Couple of months later, Smartsheet established a partnership with QBS Distribution, an EMEA software delivery platform. It's primary focus is the UK market.

Smartsheet complements existing enterprise investments by deeply integrating with applications from Microsoft, Google, Salesforce, Atlassian, and many others.

Smartsheet Cloud Infrastructure Insights

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  • Smartsheet Public Cloud and Infrastructure (IaaS)
  • Smartsheet Platform (PaaS)
  • Smartsheet Application Delivery
  • Smartsheet Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).


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