SolarWinds Strengths, Domain Expertise, and Key Differentiators
SolarWinds is a provider of IT infrastructure management software. Their products give organizations worldwide, regardless of type, size or IT infrastructure complexity, the power to monitor and manage the performance of their IT environments, whether on-premises, in the cloud, or in hybrid models.
SolarWinds ServiceDesk offers incident management consolidates, manages, and prioritizes incoming tickets, service catalog standardizing service request and fulfillment processes, fully integrated IT asset management compiles hardware, software, and POs.
SolarWinds Recent Developments
In October 2019 SolarWinds launched two new employee engagement tools as part of the SolarWinds Service Desk. SolarWinds Service Desk Chat, allows employees to directly engage with internal service providers to quickly get the resolutions or resources they need to stay productive. SolarWinds Service Desk has also released an upgraded mobile app experience for service desk agents to provide support on the go.
SolarWinds Service Desk Chat provides employees with instant access to internal service providers supporting the systems and resources they need to stay productive directly from the employee service portal. Built directly into the service desk, Chat aligns with existing service management processes, ensuring all communication is logged into the service records. By facilitating better real-time communications between employees and internal service providers, both parties have the active attention of each other, allowing issues to be resolved more rapidly and efficiently.
The SolarWinds Service Desk mobile app enables internal service providers to continually support the needs of employees from anywhere, from any device. The intuitive mobile interface brings core service management functionality directly to service providers mobile devices, allowing them to create new tickets and service requests, as well as resolve tasks and make approvals. Service providers from IT and other departments can evaluate, update, and escalate incidents with the mobile app, while also utilizing the full commenting capabilities between the requesters and other service providers.
In August 2019 SolarWinds launched SolarWinds Identity Monitor. The easy-to-use solution is designed to help IT and security professionals strengthen their security posture and combat instances of account fraud, loss of revenue, brand damage, and spam by automating account takeover (ATO) prevention. This launch further underscores SolarWinds commitment to making security solutions accessible for every organization that needs them, helping to fill a gap not met by many enterprise software vendors. Identity Monitor is enabled through a partnership with SpyCloud, experts in recovering data breach information.
SolarWinds Mergers and Acquisitions (M&A) Activities
SolarWinds acquired Samanage, a cloud-based IT service desk software solution, for $329 million. Samanage had annual revenue in the tens of millions of dollars. It employed about 200 people, half in Israel and half in the US and Europe. SolarWinds was tucked into SolarWinds IT Operations Management portfolio. In some ways, Samanage competes with ServiceNow, FreshDesk, ZenDesk, Zoho Desk, Atlassian's Jira Service Desk, and SpiceWorks, among others.
SolarWinds Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying SolarWinds applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of SolarWinds and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified SolarWinds Service Desk customers.
Ownership: - NYSE: SWI
Number of Employees: 3274
Functional Markets: IT Service Management,
Key Verticals: Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Special Cause Nonprofit, Oil and Gas, Professional Services, Retail, Transportation, Utilities,
SolarWinds Key Enterprise and Cloud Applications
SolarWinds Service Desk
SolarWinds Revenues, $M:
|Type/Year||2018||2019||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
SolarWinds Revenue Breakdown By Type, $M:
|Type||License||Services||Hardware||Support & Maintenance||SaaS|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe|
SolarWinds Enterprise Applications Revenues By Functional Markets, $M:
SolarWinds Enterprise Applications Revenues By Verticals, $M:
SolarWinds Revenues By Region, $M
|Region||% of Total Revenues||2019 Total Revenues, $M||2019 Enterprise Applications Revenues, $M||2019 Cloud Applications Revenues, $M|
SolarWinds Direct vs Indirect sales
|Region||Direct Sales||Indirect Sales||Total|
SolarWinds Customers - Breakdown by Geo, Size, Vertical and Product
No. of SolarWinds Customers: 300000
No. of SolarWinds Enterprise Applications Customers: x
No. of SolarWinds Cloud Customers: x
No. of SolarWinds Cloud Subscribers: x
SolarWinds products and services are used by more than 300,000 customers worldwide, including military, Fortune 500 companies, government agencies, and education institutions.
Among their customers are, Acxiom, Ameritrade, AT&T, Bellsouth, Telecommunications, Best Western Intl.,Blue Cross Blue Shield, Booz Allen Hamilton, Boston Consulting, Cable & Wireless, Cablecom Media AG, Cablevision, Charter Communications, Clemson University, McDonald's Restaurants, New York Power Authority, Nestle, Texaco, US Dept. Of Defense, Comcast Cable and many others.
SolarWinds Market Opportunities, M&A and Geo Expansions
In March 2020, SolarWinds launched SolarWinds Service Desk Enterprise, a new solution to help enterprises manage IT complexity, scale IT support services, and increase security within the service desk. SolarWinds Service Desk Enterprise offers advanced ITSM capabilities that meet the heightened security expectations of modern enterprises and improve key service management processes for employees.
SolarWinds Risks and Challenges
Their quarterly revenue and operating results may fluctuate in the future because of a number of factors, which makes their future results difficult to predict and could cause the operating results to fall below expectations or the guidance they might provide in the future.
SolarWinds Ecosystem, Partners, Resellers and SI
In 2019 SolarWinds expanded its Ingram Micro distributor relationship. Tapping further into Ingram Micro's network as one of the world's largest technology distributor meaningfully extends the SolarWinds market presence in the Asia-Pacific region.
Building on the success of its existing relationship with Ingram Micro in Singapore and Hong Kong, the expansion further extends the reach of the SolarWinds IT management software portfolio in China and Indonesia, as well as Pakistan and Afghanistan, to include key industry verticals such as finance, insurance, manufacturing, and other commercial sectors The expanded relationship will also support the availability and access to the full range of SolarWinds networking, IT systems, database management, and security technologies for Ingram Micro's customers.
SolarWinds Service Desk solution has integrations with a number of vendors. Such as Microsoft SCCM, OneLogin, Dropbox, Jira, Okta, Slack, and many more.
SolarWinds Cloud Infrastructure Insights
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- SolarWinds Public Cloud and Infrastructure (IaaS)
- SolarWinds Platform (PaaS)
- SolarWinds Application Delivery
- SolarWinds Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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