Talkdesk Among Apps Top 500

535 Mission St

San Francisco, CA, 94105, United States

1 888-743-3044

https://www.talkdesk.com

487

Talkdesk Strengths, Domain Expertise, and Key Differentiators

Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,800 innovative enterprises around the world, including IBM, Acxiom and Zumiez rely on Talkdesk to power their customer interactions.

Talkdesk Recent Developments

During COVID-19 pandemic, the company has made its business-continuity service free for 90 days for organizations that sign up before May 1.

In June 2019, Talkdesk has unveiled Talkdesk Boost, a new way to accelerate corporate digital transformation by augmenting existing voice systems with AI-infused, cloud-based contact center applications to boost agent productivity, operational agility, and customer experience.

Talkdesk Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Talkdesk applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Talkdesk and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Talkdesk Contact Center customers.

Talkdesk Key Enterprise and Cloud Applications

Talkdesk Contact Center

Talkdesk Revenues, $M:

Type/Year 2018 2019 YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Talkdesk Revenue Breakdown By Type, $M:

Type License Services Hardware Support & Maintenance SaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

Talkdesk Revenues By Region, $M

Region % of Total Revenues 2019 Total Revenues, $M 2019 Enterprise Applications Revenues, $M 2019 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Talkdesk Direct vs Indirect sales

Region Direct Sales Indirect Sales Total
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Talkdesk Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Talkdesk Customers


No. of Talkdesk Customers: 1800+

No. of Talkdesk Enterprise Applications Customers: 1800+

No. of Talkdesk Cloud Customers: x

No. of Talkdesk Cloud Subscribers: 30000+


Talkdesk has 1,800 innovative, customer-centric customers such as IBM, Peloton and Stitch Fix and many others. In less than a year, Talkdesk expanded its presence in Europe to more than 20 countries with the United Kingdom, Portugal, Spain, and Germany, as the main markets and doubled the number of customers in Europe. The development center in Portugal employs more than 200 people. In addition, the company also has data centers in Ireland and Frankfurt.

Talkdesk Market Opportunities, M&A and Geo Expansions

Talkdesk to revolutionize cloud contact center industry with 20 products in first 20 weeks of 2020. Talkdesk 20-in-20 kicks off with Virtual Agent, a conversational, intelligent assistant deployed on the voice channel, delivering artificial intelligence (AI) to customer self-service applications.

Talkdesk has built its reputation as an industry disruptor through a rapid pace of innovation that has brought more than 600 features to the market over the past 18 months, including 200 patents in 100 days, which paved the way for the 20-in-20 program. This pace continues as Talkdesk aims to fully reveal an ambitious 20-in-20 plan at Opentalk 2020, the premier customer experience (CX) event of the year. Talkdesk 20-in-20 will introduce innovative advancements for the CX industry focused on collaboration, customer self-service, customization, digital transformation, employee engagement and proactive communication.

Talkdesk Risks and Challenges

In 2019, Talkdesk expanded its management team to include the former GM of the Cisco contact center business, Vasili Triant, as chief strategy officer (CSO) to execute it's growth strategy in a highly competitive market - CcaaS

Talkdesk Ecosystem, Partners, Resellers and SI

The company currently has offices in the US, the UK, and Portugal. In November 2019, Talkdesk launched a new integration with Zoom, the innovators in cloud video meetings. This new partnership allows contact centers to be more customer-centric, through an updated integration that expands the pool of available employees in a contact center. This means that businesses can aid from departments and sectors outside of the traditional contact center, allowing more precise support to match each customers particular needs.

Talkdesk Cloud Infrastructure Insights

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  • Talkdesk Public Cloud and Infrastructure (IaaS)
  • Talkdesk Platform (PaaS)
  • Talkdesk Application Delivery
  • Talkdesk Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).


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