Talkdesk Acknowledged as a Key HR Software Provider by APPS RUN THE WORLD in the HCM Top 500 Market Report

Talkdesk Strengths, Domain Expertise, and Key Differentiators

The Talkdesk Enterprise Contact Center Platform enables businesses to leverage customer experience as a competitive advantage. With performance comparable to enterprise standards and user-friendly features resembling consumer applications, Talkdesk effortlessly adjusts to the changing requirements of sales and support teams, leading to heightened customer satisfaction, increased productivity, and cost savings. The Talkdesk CX Cloud offers a comprehensive end-to-end customer experience solution that seamlessly combines enterprise scalability with consumer-friendly simplicity.

Talkdesk Recent Developments

In April 2022, Talkdesk launched the Talkdesk Financial Services Experience Cloud for Insurance, marking the industry's inaugural customer experience (CX) solution crafted to seamlessly unify the insurance customer journey. This distinctive platform boasts profound integrations with top-tier claims management systems (CMS), policy administration systems (PAS), and customer relationship management (CRM) systems.

In January 2022, Talkdesk launched the Talkdesk Retail Experience Cloud, a specialized AI-powered customer service solution tailored for retailers. This distinctive platform integrates the customer journey seamlessly across both physical and digital channels, enabling brands to engage with customers at various touchpoints. With pre-configured retail workflows and scripts, the platform ensures value is delivered in every conversation. Additionally, the inclusion of "retail fluent" pre-trained AI enhances the speed at which resolutions are achieved.

In June 2019, Talkdesk introduced Talkdesk Boost, a novel approach to expedite corporate digital transformation. This involves enhancing existing voice systems with AI-infused, cloud-based contact center applications to enhance agent productivity, operational agility, and overall customer experience.

Talkdesk Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Talkdesk applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Talkdesk and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Talkdesk Contact Center customers.

Talkdesk Overview

Ownership: - x

Number of Employees: 2000

Functional Market: Performance Management,

Key Verticals: Banking and Financial Services, Communications, Real Estate, Consumer Packaged Goods, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Media, Professional Services, Retail, Transportation, Utilities,

Talkdesk Key Cloud and HCM Applications

Talkdesk Contact Center

Talkdesk HCM and Cloud HCM Applications Revenues, $M:

Type/Year	2022	2023	YoY Growth, %
Total Revenues, $M	Subscribe	Subscribe	Subscribe
HCM Applications Revenues, $M	Subscribe	Subscribe	Subscribe

* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Talkdesk Revenue Breakdown by Type:

Type	License	Services	Hardware	S&M	SaaS	PaaS	IaaS	Other	Total
% of Total Revenues	Subscribe	Subscribe	Subscribe	Subscribe	Subscribe	Subscribe	Subscribe	Subscribe	100%
Revenues, $M	Subscribe	Subscribe	Subscribe	Subscribe	Subscribe	Subscribe	Subscribe	Subscribe	Subscribe

Talkdesk HCM Applications Revenues By Sub-Functional Markets, $M:

	Split by Sub-Functional Markets	% of HCM Revenue in the HR Segment	2023 HCM Revenues, By HR Segment, $M
Core HR and Performance Management	Benefits Administration	Subscribe	Subscribe
	Compliance	Subscribe	Subscribe
	Core HR and Personnel Management	Subscribe	Subscribe
	Payroll	Subscribe	Subscribe
	Pension Administration	Subscribe	Subscribe
	Compensation Management	Subscribe	Subscribe
	Learning and Development	Subscribe	Subscribe
	Performance and Goal Management	Subscribe	Subscribe
	Succession and Leadership Planning	Subscribe	Subscribe
Talent Acquisition	Applicant Tracking Systems	Subscribe	Subscribe
	Contingent Labor Management	Subscribe	Subscribe
	Candidate Relationship Management	Subscribe	Subscribe
	Onboarding	Subscribe	Subscribe
	Recruiting	Subscribe	Subscribe
	Sourcing	Subscribe	Subscribe
Workforce Management	Absence and Leave Management	Subscribe	Subscribe
	Fatigue Management	Subscribe	Subscribe
	Task Management	Subscribe	Subscribe
	Time and Attendance	Subscribe	Subscribe
	Time Clock (Hardware)	Subscribe	Subscribe
	Workforce Scheduling	Subscribe	Subscribe
	Workforce Analytics	Subscribe	Subscribe

Talkdesk HCM Applications Revenues By Verticals, $M:

Split by Verticals	% of Total Revenues	2023 HCM Apps Revenues, By Verticals, $M
Aerospace and Defense	Subscribe	Subscribe
Automotive	Subscribe	Subscribe
Banking and Financial Services	Subscribe	Subscribe
Communication	Subscribe	Subscribe
Construction and Real Estate	Subscribe	Subscribe
Consumer Packaged Goods	Subscribe	Subscribe
Distribution	Subscribe	Subscribe
Education	Subscribe	Subscribe
Government	Subscribe	Subscribe
Healthcare	Subscribe	Subscribe
Insurance	Subscribe	Subscribe
Leisure and Hospitality	Subscribe	Subscribe
Life Sciences	Subscribe	Subscribe
Manufacturing	Subscribe	Subscribe
Media	Subscribe	Subscribe
Non Profit	Subscribe	Subscribe
Oil, Gas and Chemicals	Subscribe	Subscribe
Professional Services	Subscribe	Subscribe
Retail	Subscribe	Subscribe
Transportation	Subscribe	Subscribe
Utilites	Subscribe	Subscribe
Total	Subscribe	Subscribe

Talkdesk Total and HCM Applications Revenues by Region:

Region	% of Total Revenues	2023 Total Revenues, $M	2023 HCM Applications Revenues, $M
Americas	Subscribe	Subscribe	Subscribe
EMEA	Subscribe	Subscribe	Subscribe
APAC	Subscribe	Subscribe	Subscribe
Total	Subscribe	Subscribe	Subscribe

Talkdesk Direct vs Indirect sales

Region	Direct Sales	Indirect Sales	Total
Type %	Subscribe	Subscribe	Subscribe
Revenues, $M	Subscribe	Subscribe	Subscribe

Talkdesk Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Talkdesk Customers

No. of Talkdesk Customers: 1800

No. of Talkdesk HCM Applications Customers: x

No. of Talkdesk Cloud HCM Customers: 1800

No. of Talkdesk Cloud HCM Subscribers: 30000

Talkdesk boasts a customer base of 1,800, including renowned companies such as IBM, Peloton, Stitch Fix, Acxiom, Fujitsu, Trivago, Adore Me, Aligned Modern Health, ANEGIS, Aspiration, Bidx.com, Boostability, Cherwell Software, and others. The company has significantly expanded its European presence, penetrating over 20 countries, with the United Kingdom, Portugal, Spain, and Germany as its primary markets. This expansion has led to a doubling of the customer count in Europe. The development center in Portugal, employing more than 200 people, plays a crucial role in the company's operations. Furthermore, Talkdesk operates data centers in Ireland and Frankfurt.

Talkdesk Market Opportunities, M&A and Geo Expansions

In October 2023, Talkdesk unveiled noteworthy product enhancements aimed at intensifying the integration of generative AI (GenAI) within its leading Talkdesk CX Cloud platform and Industry Experience Clouds. This update enables companies across various sectors to effortlessly implement, oversee, and refine GenAI in their contact centers without the need for coding expertise. This approach helps eliminate inaccuracies and irresponsible AI usage, mitigating potential brand risks, while also facilitating the creation of a robust and personalized experience for customers.

In August, Talkdesk revealed the successful completion of its series D funding, securing a total of $230 million. This achievement propels the company's valuation to over $10 billion, positioning it as one of the most highly valued private entities in the SaaS and enterprise software industry. Simultaneously, Talkdesk announced the appointment of Sydney Carey as the Chief Financial Officer (CFO).

Talkdesk Risks and Challenges

In March 2023, the appointment of William (Bill) Welch as president and chief operating officer (COO) was announced by Talkdesk, introducing a potential company risk associated with changes in leadership and organizational structure.

Talkdesk Ecosystem, Partners, Resellers and SI

In July 2023, eGain Corporation, a customer engagement knowledge platform, disclosed a collaboration with Talkdesk to aid businesses in modernizing customer service through the integration of AI-infused knowledge management and advanced digital capabilities. This partnership allows shared clients to utilize the complete Talkdesk cloud contact center platform along with eGain's highly-rated suite for knowledge-driven digital engagement.

Talkdesk Cloud Platform (PaaS) and Infrastructure (IaaS) Details

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Talkdesk Public Cloud and Infrastructure (IaaS)
Talkdesk Platform (PaaS)
Talkdesk Application Delivery
Talkdesk Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link:

https://www.appsruntheworld.com/About Us
https://www.appsruntheworld.com/taxonomy
https://www.appsruntheworld.com/FAQ