TOPdesk Strengths, Domain Expertise, and Key Differentiators
TOPdesk develops user-friendly and affordable software to help service organizations streamline their processes.
TOPdesk Recent Developments
In March 2020, due to Corona Pandemic TOPdesk temporarily offered the Self-service portal and TOPdesk Chat for free for all SaaS customers who do not yet use these functionalities , at least until October, 2020. The Self-service portal is a complete TOPdesk module , TOPdesk Chat is now still part of TOPdesk Labs
In September 2019, TOPdesk opened a new office in Melbourne, Australia. With this addition, they had 15 offices in 11 countries, making them more international than ever.
TOPdesk launched a completely evolved cloud-based Service Management Solution.
TOPdesk Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying TOPdesk applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of TOPdesk and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified TOPdesk ITSM software customers.
Ownership: - x
Number of Employees: 720
Functional Markets: IT Service Management,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith Based Nonprofit, Youth and Elderly Care Nonprofit, Special Cause Nonprofit, Oil and Gas, Professional Services, Retail, Transportation, Utilities,
TOPdesk Key Enterprise and Cloud Applications
TOPdesk ITSM software
TOPdesk Revenues, $M:
|Type/Year||2018||2019||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
TOPdesk Revenue Breakdown By Type, $M:
|Type||License||Services||Hardware||Support & Maintenance||SaaS|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe|
TOPdesk Enterprise Applications Revenues By Functional Markets, $M:
TOPdesk Enterprise Applications Revenues By Verticals, $M:
TOPdesk Revenues By Region, $M
|Region||% of Total Revenues||2019 Total Revenues, $M||2019 Enterprise Applications Revenues, $M||2019 Cloud Applications Revenues, $M|
TOPdesk Direct vs Indirect sales
|Region||Direct Sales||Indirect Sales||Total|
TOPdesk Customers - Breakdown by Geo, Size, Vertical and Product
No. of TOPdesk Customers: 4000
No. of TOPdesk Enterprise Applications Customers: 4000
No. of TOPdesk Cloud Customers: x
No. of TOPdesk Cloud Subscribers: x
TOPdesk helps 4000+ companies worldwide to support their customers. TOPdesk customers are Welsh Government and WLGA, CALOR, Arts Council England, University of St Andrews, The University of Edinburg, Gwynedd Council.
TOPdesk Market Opportunities, M&A and Geo Expansions
Up until February 2020, TOPdesk has secured partnerships with more than 23% of all universities in the UK. In 2019, TOPdesk UK added nine new university clients. In April 2019, TOPdesk partnered with Sensorla to expand its global presence to Asia. Through this strategic partnership, TOPdesk and Sensorla will provide Asian customers with localised implementations and proven best practices in the area of IT Service Management (ITSM) and Facilities Management (FM) software.
TOPdesk Risks and Challenges
Topdesk want to be the most relevant internal service management platform for mid-sized organizations world-wide and their Managed Service Providers and suppliers.
TOPdesk Ecosystem, Partners, Resellers and SI
TOPdesk has offices in the Netherlands, UK, Belgium, Brazil, Denmark, Norway, Germany, Hungary, Canada, and the USA. The head office is located in Delft, the Netherlands. TOPdesk's sales rely on their resellers.
TOPdesk Cloud Infrastructure Insights
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- TOPdesk Public Cloud and Infrastructure (IaaS)
- TOPdesk Platform (PaaS)
- TOPdesk Application Delivery
- TOPdesk Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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